Slow and rude unprofessional service. I had mail sent here while on vacation like I did last month…read morein another city but was told rudely that my mail is being returned to sender because I didn't put "General Delivery" under my name in the address. I didn't know that was required the last post office didn't require that. All my mail was in this Santa Cruz post office but they wouldn't give it to me. Worst of all the man was rude about it for some reason. He must hate people living their best lives on the road traveling. So now I have to try to get my mail redelivered and refunded if needed and I'll definitely have my mail sent to a different post office next time.

My phone call was answered by two crossing clerks. One claimed it was a bad line. The other…read more'listened' to my complaint that a postal worker had intentionally cut my tree and left the branches on the path under my mailbox. She asserted that USPS people couldn't possibly be at fault, and I needed video as proof. When I detailed that the damage could only have been inflicted by the mail deliverer, she said I was being "Ridiculous", and that she, "Didn't have time for this." She then hung up on me. When I went into the Post Office the next day, I was greeted cordially and helpfully by two employees who told me the Postmaster was on the phone. The second employee revealed she'd overheard the conversation of the previous afternoon and that she'd seen Stacy hang up on me. She apologised for her colleague's behaviour. The (acting) postmaster eventaully came to the counter, listened carefully and took notes. Stacy was rude, insulting, and dismissive. I've encountered similar behaviour from other USPS employees at this site: one of whom (a non-native English speaker) told me I didn't know how to write the number 9, and corrected it on my envelope. I am a native Englsih speaker and have a doctorate. After 28 years of dealing with the impatient, hostile, miserable, rude clerks at the main postoffice, I now choose to drive to the (pleasant, cheerful, helpful) USPS on Soquel, despite being able to walk 10" to the downtown location.