River City Door installed a damaged garage door on my property and refused to replace with a new…read moregarage door or resolve this issue. As a retired senior citizen, I was treated very disrespectfully because I did not want to accept a damaged garage door. I inspected their product and installation and found that it was damaged, and I did not want to accept their installation! This company does not provide customer service after the job is installed. I had to file a complaint to the corporate office to get another company to replace the damaged garage door that River City Door refused to resolve. DO NOT TRUST THIS COMPANY!!

River City Door Company did a fantastic job fixing my garage door. My existing door had two major…read moreissues. The first was noise - it was so loud, even though I had used grease on all the hinges, springs, and wheels. The second was staying closed. I would hit the remote button to close the door, and it would go down half-way, then suddenly reverse and open again. It got to the point where I would have to push the button three times, and still watch the door to make sure it closed. The reviews for River City wer overwhelmingly positive, so I went to their website and completed the service request form. I submitted the form on a Wednesday and expected a return call the following week. That didn't happen - they called me back the same day, in 15 minutes. I spoke to Heather who assured me that they could fix my door. She was able to schedule a tech for the following Monday, from 10 to noon (aside - she could have scheduled it for the next day. The only reason she didn't was because I wasn't available until Monday.) On Monday, Wes (the technician) showed up right at 10. I immediately took that as a good sign. He was able to diagnose the problem immediately, then he fixed the issues. What he did next was the best thing, though. He explained to me what I needed to do to make sure the door remained in tip-top order. He also told me that the opener itself was fine and didn't need to be replaced, even though it was 18 years old. He finished in 30 minutes and was on his way. The total cost for the service appointment was $129, which was a bargain to me. I now have a garage door that opens and closes quietly, which is exactly what I need. If you have garage door issues and your own maintenance work isn't doing the trick, call River City Door Company. They will get your door in perfect working order, for a lot less than you think it will cost.

Xavier was awesome. Dealt with the broken garage door opener, had to remove and install a new one…read more Dude was cool with my kids, all around. When I get the other door done, Xavier will be requested.

Although interactions with the after hours telephone call service and the technician that came to…read moremy home were excellent, my issue is with the pricing to replace a broken tubular spring system to an exposed double torsion spring system for a 2-car garage door that would not close. I was quoted $1595 (parts/labor), I later found out the average cost ranges from $500-$800 in my zip code, so on the high end I was ripped off by $800 bucks or $720 if you deduct the 5% ($79.79) senior citizen discount I received. Do better Precision Garage Door Service.

Technician arrived promptly and provided the adjustment that was required. He lubricated the door…read moreand provided professional advice on doing self maintenance. Great service!

A broken spring was causing problems opening the door. I checked online for a cheap spring and…read morelearned a guy could knock himself out while tightening the replacement part. I called Overhead door. It was done the next day. The tech also fixed where the top door panel was cracking in the middle and greased the moving parts. I'm happy. The price was a lot cheaper than a visit to the emergency room.

This review is for Alpha Garage Door, Columbus, GA, (706) 761-3161/Owner Jonny. Jonny was nice,…read morecourteous and professional when he originally completed the work; however, it was a different story when we found out he'd overcharged us and when we needed warranty work. He would not make any concessions when we confronted him about the gross overcharge. It appeared he took advantage of a female. Also, when we needed warranty work, we couldn't get him out in a reasonable amount time and he wanted to charge us. He would keep pushing us to the bottom of the list because of his other 'paying' customers. He ended up not coming at all and we had to pay someone else to do the work. He also cursed my husband when he didn't like that my husband was adamant in holding him to the warranty and told him we couldn't do anything about it. He said he didn't care if we posted negative reviews online that it wouldn't matter. In the future, we will use a reputable company that has a chain of command.