Milk teas are alright, but the service really drops the ball when it comes to handling delays. I ordered the Creamcheese Brown Sugar Coffee that day, and let me tell you, it took ages to finally get it. I had to wait for nearly 30 minutes, which was pretty frustrating. To make things worse, people who came after me got their orders before I did. So, I decided to check on my order and that's when the manager (I think) came over to me and said, "It's taking a while because we're still brewing the coffee, you know, it's not a quick process for us." I just replied with an "Oh, alright," and headed back to my spot where it was not too hot (the store is pretty small).
But here's what got on my nerves - the manager wouldn't quit talking. Can you believe that? He went on to say, "Do you want to come inside and see the brewing process for yourself?" I mean, seriously? All I could manage was a smile. It's just so darn rude, man. read more