On May 1st i signed up for 1 Mo/Pd $64 including Tax and a $5 unknown fee. When i pay for Tanning the $ i pay i make sure i get my $ worth and dont skip a day. This place is closed 2 out of 7 days plus has a rule that you can only come in 4 days a week. For the $ i pd i am now only allowed to come in exactly 20 days. I missed 1 day voluntarily as i had gotten burnt. I thought i should be making Appts through June 2 since i began May 2. Well the way they count NO! So on May 23rd i simply asked the Owner, she double checked her system and Jun 1 is my final day. OK i let that be and moved on to my 2nd question..which was requesting an additional day as i felt i was downgraded the day before when asked instead of waiting (because i was a few min early and they were running behind) if i wanted to use the other bed, i said ok. Once undressed and in i saw there were 5 bulbs out and 3 very dull ones, i barely even got hot. I thought id politely complain and request and extra day. She was SO offended and accused me of coming at her and trying to get another day out of her becuz i first asked if im suppose to be able to come in till June 2nd. I was so embarrased yet apologized to her for her getting upset. I was standing there and couldnt believe she reacted this way and so embarrased. She mentioned i had 45 minutes and was swinging her arms and said she feels like i complain or somthing weird like that which i didnt understand what she was trying to say it made no sense, but i was there for my tanning session and chose to wait till after my session to approach her. And i never complained before, this is my 2nd Yr there (not in a row). I feel i had the right to verify if i was suppose to be able to Tan till June 2nd n when she answered me i left it at that. I also feel paying that kinda $ i had the right to politely complain about the downgrade from the day before. I was already undressed n in the bed, it would have been a huge inconvenience to get out n dressed. And by the way why would i be offered a bed with so many bulbs out. Instead of accusing me of coming at you maybe you could have said im sorry about that experience. I spoke softly the whole time and i was calm n kind and i felt so humiliated and insulted. Im not even the kind of person who would unfairly ask for another day, or try to rip you off. Ill never go there again and still have to finish up 6 more days there. I didnt deserve that at all. Had she listened to me and if she replied politely that she cannot/will not give me an addtl day i would have had to accept that and i would have said OK and in my mind i would have decided i wont be back in the future, but instead she reacted immaturely an unprofessional. Owner ignored me the rest of the days I had, except 1 day. Her employee was nice to me each day, idk if the Owner told the employee how she treated/spoke to me or not but employee remained respectful.
Ownerinsulted a paying client, who is a kind and caring person who didnt deserve that outburst. I will never forget this experience. read more