Took my boat into the shop for the following reasons:…read more 1. Look at trailer guide boards and secure wood to frame better - Said they would do it, but was not done. 2. Look at trailer lights and fix issue with lights flickering - was told it works fine, and it still doing the same thing. 3. Fix broken reflector on trailer - glued cheapest looking reflector you could imagine and it's even crooked. But no big deal. I'll fix it. 4. Make sure all boat speakers were working properly and fix if needed - was told they'd do it, never happened. They said when I came to pick up the boat that they don't do that. So still have the same problem. 5. Check pontoons for leaks - they said they checked for leaks. They said there was an obvious leak in the middle pontoon (it's a tritoon) due to water being inside. It rained and water went through the upper hatch in the floor of the boat. They said the bilge pump inside the pontoon wasn't working. I ask them to fix it and they said I need to get the leak fixed and the water drained before they would do it. Come to find out from a different shop there was no leak, they just didn't want to siphon the water out and replace the bilge pump. 6. Fix bilge pump (see #5) 7. Perform engine maintenance to ensure everything is working properly - Changed gear oil and said that it needs a fuel additive to clean some carbon in the motor. They said it comes in a case of either 6 or 8 bottles. I was charged for the whole case and they only used 1 bottle and then told me they placed the other bottles in the boat. Got home. Nothing. It's ok if they don't do certain things but done say you do if you don't. Maybe they should say they will only work on engines. Anyways here is the real reason for the 1 star review. I wish I could give 0 stars. When I parked my boat and trailer at the shop, there was absolutely no damage to the trailer, with the exception of 1 reflector as mentioned earlier. When I picked up my boat and took it home, I realized it had been in some sort of collision. The right rear corner was bent in, scratched up and the tail lights are broken. (See pictures) I called the shop to inform them of the issue and was told they'd didn't do the damage and they have video from when I dropped it off, showing the damage was already there, to prove it. I said great please send the video and this would not be an issue. They called back 30 minutes later saying they will not send the video to me (because it doesn't exist) and they said they are denying responsibility. The owner seems to not be very interested in their customers. I've asked repeatedly to speak to the owner, and he was on vacation (understandable, that happens) they told me he would be back in a little over a week. I waited til the owner was supposedly back. And I emailed, no response. I called and was told he'd call me back. Then the same employee calls and says he's in a meeting. And that he'd call me back still. Still have not received a call. Then I get an emailed video of them backing my trailer around the shop and there was damage. But it doesn't show any of the other 5 or 6 times it was moved. They selected a later video that shows damage and are trying to say that it was a video from the morning I dropped it off. Also when asked them about the tail lights flickering issue. They said they inspected all of the lights and they were all working properly. That's when I added for them to service the motor. And NOW there is damage to the trailer, and they didn't do it. This was the first and last time I will use this boat shop. Unfortunately good boat shops are hard to find and this one is no exception. They will take advantage of you any chance they get and will damage your stuff and lie about it. I was charged about $1000 for them to change gear oil, replace propellor, and add 1 bottle of fuel additive. Now I get to find a place to fix the boat trailer and then go through the process of suing them. I have a feeling the lawsuit might be more expensive to fight, than if they would've just done the right thing.

I have been a customer here for years, and wow, service has gone downhill. I have an older ski…read moreboat but have committed my business to Great Lakes since they have done so much work on the engine, electrical. I have had to take back the boat multiple times with out it being fixed correctly the first time. This most current time is after paying 3k for new pulleys and belts, water pump, impeller, the boat never ran right leaving us stranded twice on the lake. The worst is yet to come, the house that service built, is a joke to me now. The gentlemen got upset with me asking for a part # to see if I could expedite it so I could keep family plans for the weekend and not disappoint people coming to town to enjoy the lake. He cussed on the phone and refuses to talk to me know. Each time I ask for he manager Kevin, he is not there. I am human I make mistakes, we all do, I am giving them a chance, but I asked for transparency and communication which I did not receive. No apologies ever just an excuse that they are human and they make mistakes. I understand this as a person who helps others in recovery, we all do. I am asking for simple service and customer service steps. Hopefully they can call me back to be communicative, set an expectation and show some sense of urgency for my time, my money and my plans. I would not recommend going if you want simple service, and good communication and putting the customer first. All 3 they failed on, and in an ever more competitive world you would think service is what would stand you apart from the competition.

We had such an amazing time white water rafting with Liquid Descent! Our guide, Kayla, was…read morefantastic. She made us feel safe and comfortable from the very beginning, and gave clear instructions so we always knew what to do. She tailored our ride to how "spicy" we wanted to make it, so since it was our first time rafting, that made us feel great. The trip was the perfect level of excitement for us as beginners. It was fun, thrilling, and adventurous without ever feeling overwhelming. My sons, ages 10 and 13, had an absolute blast and want to plan another trip back. We even got to see a bald eagle along the river, it was phenomenal. The weather was perfect, and the whole experience was incredibly well organized. It's also just under two hours from Denver, making it a great day trip. We really appreciated the free parking, and they kept our car keys safely in the office while we were out on the river. We felt completely comfortable leaving everything else locked in our car. We couldn't have asked for a better first rafting experience. We would absolutely recommend them to anyone, especially families and first-time rafters. Definitely opt for the photo package too - the pictures we received were stunning and memorable. Huge thanks to Kayla and the Liquid Descent team!

I can't say enough good things about our experience with Liquid Descent. My daughter and I signed…read moreup for the beginner rafting trip... and while she was excited... I was terrified. I was so nervous walking in, but from the moment we arrived, every single staff member made us feel welcomed, safe, and supported. Our guide, Koa, was the perfect balance of fun, kind, and incredibly skilled. He guided us through the rapids with such confidence and ease while also making sure everyone felt safe and included. He checked in on us several times throughout and made sure we were having fun, asked us if we wanted to "spice it up" a bit or keep it mellow and just really let us know this was "our" trip and he's cater to what we wanted. I quickly found myself letting go of fear and enjoying the moment... something I didn't expect would happen. Koa's energy was contagious, and his calm, respectful nature made us feel like we were in the best hands possible. At one point on the river, another rafting company had a mishap and we had to pull over and wait for them to recover and get their riders back into the raft safely. Koa explained what had happened with total grace - no judgment, no gossip - just a calm and respectful explanation. He also spoke so kindly of his own coworkers and even the owner of Liquid Descent. You could tell he genuinely cares about the rafting community and takes pride in his work and LOVES his Liquid Descent family! Every employee we encountered was friendly, encouraging, and helpful - from getting us fitted with helmets and life jackets to cheering us on as we headed out. As someone who started out nervous, that kind of supportive vibe made a huge difference. They encouraged me, and they helped me push past my comfort zone in the best way possible. What a GREAT memory! We will remember this day not only for the thrill of the rapids, but for the kindness and heart of the people who guided us through it! If you are considering rafting in Colorado, go with Liquid Descent. I'm so glad we did!

Better than anticipated; this was so much fun! Adventure West is really a special small business…read morewith friendly and knowledgeable staff. My friend and I decided to book on a super hot day over the summer and I can't imagine anything better to do in CO on a day like this. The water was considerably lower this day, so the staff recommended everyone take single tubes to ensure we didn't drag on the riverbed. They were super efficient from check in to lockers, safety instructions, and getting us on the bus, yet we didn't feel rushed at all. We laughed all the way down the river twice! Hope to go back soon.

There were seven of us in our group it was such a fun experience. Everyone who works here is…read morefriendly and informative.

The guides did a great job with the 12 guests in this star gazing trip. We all got to see some of…read morethe Perseid meteor shower! It was spectacular! The scenery while we paddled with spectacular as well. The guides, Adam, Calvin and McCartney were terrific and extremely efficient/affective and worked as a team to pitch camp, prepare food and clean up. As previously stated in reviews you must plan on handling your own gear most of the time and paddling yourself down the river. The end of the trip brought quite a sense of accomplishment to most of us, it was a wonderful experience. Highly recommend.

We had so much fun on the Yampa River trip with Centennial Canoe in June that we decided to go on a…read moretrip on the Colorado River through Horsethief and Ruby Canyons with them in July! I'd been on this stretch of river before but my wife hadn't and I wanted her to see the magnificent canyons and paddle this fun stretch of river while enjoying the cooking and hospitality provided by Centennial's amazing guides. Mike, Nolan, Cam and Alba were our guides on this trip and they didn't disappoint. There's a surprising amount of work organizing a river trip from getting required permits, complying with government requirements, planning and supplying meals, providing adequate water, providing bathroom facilities (the Groover is the 'Gender Neutral Restroom' ;-)) as required by the BLM, working out shuttle arrangements, and more. Centennial does it all so efficiently that I suspect customers who haven't planned their own canoe trips don't even realize what's gone on in the background to make these trips as smooth and comfortable as they are. Each night after we had pitched our tents and those on the trip were getting together, our guides would bring out snacks and wine for us to have while they prepared dinner. Andy, a college professor and historian, was on this trip to talk about the history of the region and share stories of early settlers and outlaws that were in this part of Colorado. I've given this company 5 Stars, but I can also say that I keep coming back to spend time with them and repeat customers is a sign of a well run service. Luxury in the back country!

Paddling here is great but even better, they have SUP Yoga! These are on Saturdays and is only $40…read moreincludes paddle board rental, life jacket, paddle, anchor and yoga class! The area faces the mountains so you're in all the elements of water, sun, wind, rain drops, mountains and all. A totally different and wonderful experience.

So, if you are looking for a spot that has a lot of trees / greenery / etc. the location we went to…read morewill not be the spot for you (Chatfield Reservoir). That said, if you are a beginning kayaker and just want to get some experience, this is a great place to go. If you are timid around water, not sure if you will like the sport, or someone who just generally likes to try new things, be outdoors, etc. - do it! We were in town from Arizona and the water was pretty choppy (dude said winds were ~10 mph... I think they were closer to 15 mph...) I am not in love with sit on top kayaks and I don't particularly love chop. Moving water? Fine. Rocking back and forth? Ehhhh. We only paddled for about 30-40 minutes because it was so windy. We paddled against the wind to get our bearings, floated/paddled to the other end with the wind, and then worked our arms off paddling back. My husband doesn't really enjoy that type of work out (ha!) so he got out and pulled his 'yak for a bit. I was more determined and paddled the whole way. It's a very chill area (or was in May) but if you wanted to bring a group of folks to paddle and sunbathe and eat some snacks on the shore (which apparently happens in the summer) you'll have a blast. We prefer barren, inclimate weather (seriously) so it was a perfect day for us.

Our group reserved canoes a couple weeks out to do a training for a Boundary Waters expedition…read more The night before our reservation, they emailed informing us the reservation was cancelled, because the person who registered was a minor (17). So we got an adult to place the reservation on what appears to be their we portal. Had to make the reservation an hour earlier, which caused several folk to miss it as they were still at work. But turns out they are the real winners. Because those of us who went over early just got to talk to the manager telling us that they close at 4:00 and there are no canoes, and the reservation clearly was not with them. Who was it with? "Colorado Watersports"... well that is us, no reservation showed on their system, so they demanded to know WHO we made the reservation with, who did we talk to... https://www.coloradowatersports.com/ They claim to have no control over the web site. It lets me make a similar reservation for tomorrow. From which I conclude you should never make reservations with that web site as it is not for rentals at Colorado Watersports at Chatfield. Note: they made no move to get a canoe as they don't want canoes going out that late. Literally all the employees were just sitting around doing nothing except try to prove we don't have a reservation. Clearly they did not want our business. They did not provide any canoes as promissed. Do yourself a favor, look elsewhere.

Wouldn't give us a refund even though they would physically let us inside the park due to it being…read moreovercrowded. Waiting in traffic for an hour just for the rangers to tell us they aren't letting anyone else in. The equipment rental company wouldn't even refund us! "It's against company policy" then maybe update your bogus policy

If you want to drop 40 grand on a boat with half the paperwork given to you and no support after…read morethe fact, this is the place for you. I won't be back.

Obviously very busy and not in need of new customers. Just called to get my boat in for service,…read more and was made to feel like it was an inconvenience to have called them. Sadly this shop is less than a mile from my home. Guess I'm better off going else where

We had the best time. At first it was a lot to put on wetsuit, helmet and life preserver, but once…read morewe did we were all set. We were given safety instructions and then paddle instructions. Our guide was Echo and she was amazing. All instructions were given clearly and kindly and she had such a positive attitude, I'm so glad she was our guide. I loved the whole experience, from the dad jokes on the bus, to being in the beautiful creek and going over bumps and water. Great seeing water wheel. All in all an amazing trip for a senior citizen who did it for the first time. I can't wait to go again.

DOOOOPEEEE. The advanced express was wild and hilariously fun, Atticus was a great guide!…read more Spent about an hour in the water, and the entire time was thrilling!

I had good time tubing but this big guy at the table out front named Hudson made me very…read moreuncomfortable. There was another one with curly hair who told my dad he could speak great Spanish but my Dad had no idea what he was saying. He said it felt like the guy was trying to flirt with him and it made him really mad and I agree with my father, its very unproffesional. The one short brown haired guy was extremely helpful which was the only good experience. The blond one told me it was a Lazy River and that he caught small fish but enjoyed the nature and wildlife.

Do not book with this company because there is terrible customer care. We booked 2 days with a…read moreguide and were told the guides would contact a week before the trip. One of the guides, Pete contacted us as was absolutely amazing. We learned about him taking his grandson fishing and even about his dog. Pete was in constant contact making sure we had all the info, directions as there is very poor cell service where we will be fishing. We even decided to bring special treats for his dog. The trip is scheduled for tomorrow and we are so excited, all our gear is laid out including 3 bags of dog treats. My wife and I left multiple messages with Golden River Sports saying it was for Travis explaining we were extremely happy about how wonderful Pete the guide for Wednesday is but not a word from the guide for Thursday. After days of no phone calls from Travis or GRS I called and explained we are not comfortable or happy about the lack of professional conduct from Thursday's guide or GRS so cancel Thursday but we are excited about how great the guide for Wednesday is. On Tuesday We finally get a call from Travis and he says has no clue about any of this he was just confirming our booking. I explained there is a big issue with professionalism and communication with GRS and we canceled Thursday but were very excited and were very impressed with Wednesday guide Pete. He stated " thank you for bringing this to my attention but I don't feel comfortable about sending my guide out with you. I said I'm just bringing this to your attention and love working with Pete. He said he was canceling our trip! At this point now I'm mad! I try to help this guy and tell him we have no problem with Pete and it's your company that has the problem. I then stated I better not see one penny charged on my credit card!!!so we drove here from Iowa, rented an Airbnb waiting to go on our bucket list fly fishing trip and paid all this money to squeeze in 2 days of fishing. Now I ask you would you want to trust your money or precious time with a company like this??? Buyer beware!

Amazing! The employees are very friendly and helpful and the paddle boating was awesome. They also…read morehave a concession stand with your basic munchie food needs. It's SO peaceful and energetically sound being on the water surrounded by mountains. The board rental cost was $30 for an hour and more than worth it. It also cost $10 to get in the park. More than worth the experience!! I highly recommend doing this!

Amazing like always. Have been coming here for years. Clean, cool water. Great to relax and paddle…read morein. Only feedback: Please consider cleaner bathrooms and flushable toilets.