For the second time in 6 months we were charged over twice what we were quoted on the phone upon…read morereceiving service.
I took my five year old in for her first haircut before the start of the school year; when I called to schedule I was very clear that this would be a simple trim for a five year old so I did NOT need a top tier stylist, and was quoted $20-30. My child's hair is shoulder length, was not washed or dried or even styled by the stylist, it was sprayed with a spray bottle and a maximum of five snips were made, and she was done. It looked no different than when we arrived. It ended up being $50. I called and was told I didn't specify the stylist level so received services from a top tier stylist. I chalked it up to a possible miscommunication.
My 15 year old then made an appointment for a color, cut and style, we were VERY careful and detailed, not only because of our prior experience/lesson, but because she was saving her own money for this. I told them this when we scheduled our appointment, and was explicitly quoted a total of $90 for various services by a newer stylist. She went in for a color consult, and all seemed on track. She was then charged $197 for services at the end - over TWICE what she was quoted and saved for.
I called, again, and spoke to the stylist who explained she never talked about pricing with my daughter and essentially that regardless of what we were quoted on the phone, she charges for services rendered. She offered for me to speak with the manager, but repeated that she must be paid for services rendered. I was too frustrated to continue so said no thanks and reiterated how disheartening this was for my daughter. After giving myself some time, I called back and requested to speak to the manager, they took my name and number and said they would be in the next day and would call back then. I have not received any reach out.
As someone who came from a low income family, considers trips to the salon a luxury or treat, and whom is very conscientious of what I spend, in addition to us being very clear we needed a true close estimate for my teenage daughter to save for, this is frustrating, disheartening, and seems to make going to a good quality salon inaccessible for everyone. When people ask for pricing, they should be aware for some, that is crucial. Not everyone has the funds to spend TWICE AS MUCH as they planned for. And the cold, dismissive, and seemingly careless tone when confronted with that by the salon and stylists is just another let down. EVERYONE deserves to enjoy a day at the salon, even people who have to scrimp and save, and ask VERY SPECIFICALLY what it will cost so they CAN AFFORD a special treat and to FEEL SPECIAL. We've gone to Signatures many times over the years. I don't know what has changed, but this is enough to not return when we literally can't do anything to ensure we have the funds and know what we will be charged.
