Dear future clients of Chase Buchanan,
I would like to warn you about my extremely negative experience with Chase Buchanan in Twickenham. In August, I rented a flat through this agency. My agents were Nathan and Lorenz. We signed a one-year contract, which clearly stated that the property would be clean and unfurnished.
However, when I received the keys and entered the flat, I discovered the opposite:
- the flat was dirty,
- it was full of furniture left by previous tenants,
- and it did not match the conditions in the contract at all.
I decided to return the keys immediately and not move in. But when I came to the office, Lorenz behaved very rudely and told me that I had no right to return the keys unless I paid the full year's rent in advance, which is more than £20,000. He said this in a very aggressive and disrespectful way.
I still left the keys and went home. After that, my landlord started demanding that I sign a letter apologising for being "unreasonable". I refused. As a result, the landlord kept my keys for an entire month, and I could not move into the flat that I was already paying for.
Later, the landlord also tried to force me to sign a "no claims on the future of the flat" statement. I refused again and hired an advocate . Only after that did they finally give me the keys.
When I moved in, I discovered that the shower was not working. As of today, almost four months later (from 20 August to December), the shower is still not repaired.
I found my own contractors who are ready to fix the shower, but I need permission from my landlord. The landlord continues to refuse, inventing new requirements every time: demanding documents, insurance, legality checks, company codes, and other unnecessary confirmations.
At first, they claimed I needed a request from the consul to shut off water in the whole building. Now they say no request is needed, but still do not approve the repair.
In summary:
I have been living in this flat for almost four months without a working shower,
the agents take no responsibility,
issues are ignored for months,
and I was treated rudely and unprofessionally.
Therefore, I strongly advise you not to use Chase Buchanan.
They do not protect tenants, do not fulfil their obligations, and always shift responsibility onto the client.
Please be very careful and check everything in advance. read more