I had been a client for over 10 yrs and I always withdraw my money then transfer it to my other bank with no issues. On Nov 27, 2017 I withdrew a big amount of money and I was given mixed old and new $100 bills. After I counted the money, I left the bank to transfer it to my other bank. When I try to deposit the moeny in the ATM, the machine returned some of the old $100 bills. I came back another day to chase to withdraw more money and transfer to my other bank and this time I was given new $100 bills. I went back to the other bank and tried to deposit the newly withdrawn money from chase plus the old $100 bills withdrawn before from chase (withdrew money both times from the same teller Kevin) I went straight to the teller as I knew the ATM wont accept the old $100 bills. The teller ran the money into their counting machine and immediately the machine identified a counterfiet old $100 bill, the teller checked it with a counterfiet pen then showed to other staff in the bank, they all examined the money and knew it was a counterfeit bill, they told me they will write a report about it. I told them I got the money from chase bank. They made a report which will be submitted to the FBI and they gave me a copy and was told to go back to chase and tell them about the money they provide their clients. I went back to chase and I spoke with Kevin and told him what happened and he said: I'm sorry but once the money leave our doors, we are not liable for it anymore. The money could have been switched in your purse or the teller on the other bank could have switched the money. It was easy for him to point fingers to other people but he didnt think how the money was undetected from their bank! He didnt noticed the money was counterfeit! If he was an experienced banker (as he holds money day in and day out)he would have felt the money was counterfeit, also their machine was not equipped to identify counterfiet bill, unlike the other bank which identified it immediately. Another staff in the bank said they can not check all the money that goes in and out of the bank during the day. That means they dont care if they get a counterfeit bill because they will circulate it during the day with their clients anyways. I said: so there is always a risk of getting fake money from this bank coz you dont check the money you are receiving from other people. I came back the next day to report the incident to their manager John Crespo and I gave a written letter about it and he said unfortunately once the money goes out if this bank we are not liable for it anymore. That means when people withdraw money from chase bank, if you want to be sure they dont give you fake money, take a photo of the serial number of the money they give you so you have proof you got it from their bank. Im never gona bank with them again! read more
