I saw some negative reviews given for this branch, so I just wanted to share my positive…read moreexperience. There is a gentleman by the name Sam, who is hands down the greatest most kind and empathetic human that has ever existed. He goes above and beyond to listen, provide solutions, and does so in a timely manner. Thank you Sam for all you do. Whether it's the quick visit, the sit down and talk about options or the quick bill pays he's there to help.

Most credit unions are already a better option than any bank, especially Citi bank. At SFCU, the…read morestaff and employees treat you with respect and dignity. They can empathize with you and the fianncial needs of the current economic times. Xochitl A. a quality environment designed for professionalism, and Robert G. did his best to make sure I did not take advantage of Credit Karma's predatory personal loans! I will always come here first before doing any major life/financial decisions. thank you

This East West Bank is one of my favorite branches to go to. Tucked in a tiny strip mall in the…read moresleepy little town of Walnut, there is always ample parking and the location is a breeze to get to. That said, the services offered are a bit lacking at this location. There are no mortgage nor investment bankers here. If you go there for such advice, they'll refer you to Diamond Bar branch. The staff there are pleasant enough. Consist of recent graduates and old dinosaurs that looks like they have been there since it was founded. Not the sharpest knives in the drawer but then for simple deposits and transfers, they do just fine. Some irritating thing that made me gave them a 3 vs 4 star was that sometimes the ATM runs out of money. Honestly, what can be more frustrating than that? Which respectable bank would allow that to happen. But then again, Chinese people do like to withdraw large amounts of cash.

I've been a business customer at this East West Bank Walnut branch for quite a while, and the…read moreservice here has been awful. Over the years, I personally referred at least four friends and business clients to an account manager here, Ir*** S. Whenever our balances were a bit low, she'd constantly call and bug us to deposit more money just to hit her own numbers. But when one of those businesses grew fast with huge volume and reached out for some real banking help, she completely ghosted them and wouldn't even reply. Things got ridiculous recently. We opened an account at the CH branch two weeks ago. Right after that, a normal deposit came into our Walnut account, and Ir*** S immediately gave us a really hard time over it. When we called for help, she was super cold and sarcastic. The representative, Ir*** S, even mocked us for opening accounts at another branch. Customers should be free to open accounts at any branch without dealing with petty office politics. I've already filed a formal complaint with corporate headquarters. If you're a business owner, save yourself the headache and avoid this branch.

We had a wonderful experience with Kelly Ly at East West Bank. She was warm, patient, and very…read moreknowledgeable, making everything east to understand. We truly appreciate her excellent service; Kelly is a great asset to the bank! Susan & Michae F.

The bank is in the neighborhood where it is very convince to get to. The service was great and…read moreprofessional. Especially the teller Ms. Kelly Wu who helped me that day. She was very patient, knowledgeable and considerate. I will definitely refer this bank to all my friends and families!

Horrible service and the staff are not helpful. Don't even consider coming in. It's waste of time…read moreand I think they should move out walnut.

This HSBC branch didn't let me deposit my check for my savings account at HSBC. She told me that I…read morecould instead deposit the check into my account at another bank then transfer the money via wire or online transfer to HSBC. Umm, what's your physical location for if you can't even help your customer with this?

To whom it may reply, I needed help with my Cd's, and "LILY"…read more(Bank associate) who helped my wife and I with great courtesy and pleasantness. Because of the computer outage,a week ago, we needed to return a week later, which we did. As a former teacher of 40 years, I understand students or associates who take their position with care and understanding. I only want the bank manager to read this praise of my experience and pass it on to her. I do not expert her to reply or you, I only want you to recognize her professionalism to a person in need. May she have years of growth within your bank, and may she continue her experience in her position. During my tenor as a teacher, I recognize sincerity in a person's position. Sincerely, Rolland Brous from Agoura Hills

Horrible service at this branch. Management team has no management skills. Long lines. Rude team…read moremembers. All they do is talk/chit chat and when you ask them a question they act like customers are bothering them. This branch needs NEW team members. All current members NEED TO BE RETRAINED.

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

Made an appointment online to come into this BoFA branch to receive a Signature Guaranteed. At the…read moretime of my appointment, I was immediately greeted by an assistant manager at the front (kicking myself for not catching her name, I believe her initials are MZ?) who helped me process the Signature Guaranteed I needed for my Treasury Direct authorization form-- all within 10 minutes. Thank you! Tip: if you're looking to receive a Signature Guaranteed seal or stamp, most financial institutions no longer administer these due to Covid. BoFA was the only institution I could find around Diamond Bar that still offer them.

Poor customer service by Edgar, the branch manager. Won't take legal tender in coins, unless you…read morepay to have a business account. What an absurd policy, and poor customer service!

Just wanted to give a special shout out to the branch manager Eduardo Trejo that helped me out with…read moremy situation. My credit card was put on a hold where they initially told us that we had to wait over 28 days for the hold to be removed. I drove to the branch and Eduardo did everything he could and my credit card was unlocked the same day immediately. Thanks a ton!

The information desks at this location are highly unsatisfactory…read more 1. Two methods are available for assistance: online registration or a lobby QR code scan. These systems are not integrated. Although a customer may arrive at 9:00 a.m., scan the QR code in an empty lobby, and receive a message indicating first position in line, this status may be inaccurate. An earlier online registration could supersede the walk-in entry. The mobile notification is therefore unreliable. This occurred during my visit on October 10, 2026, at 9:00 a.m.; the lobby scan process is ineffective. 2. I visited the branch twice--late yesterday afternoon at approximately 4:00 p.m. and again this morning at 9:00 a.m.--seeking assistance. Unfortunately, no substantive support was provided beyond a telephone number. Staff could have placed the call from their desk to obtain the necessary information, as all concerns had been clearly communicated. Instead, I was required to call the number myself and received a response stating that the office was closed and to call during business hours (attempted at 11:00 a.m., October 10, 2026). Desk personnel could have readily initiated the call on the customer's behalf. In all respects, internal coordination should exceed that expected of the customer, unless Wells Fargo branches lack interdepartmental communication. I am pleased that my financial institution is not Wells Fargo.

Very responsive to my needs! Christine provides excellent service and makes things happen…read more Thank you!

I went to the branch to use their atm machine. I deposited $300 and the atm machine took my money…read more It didn't update the deposit on my US bank app. Or printed out a receipt. I try telling the bank teller all she said there is nothing they could do just call customer service. I did and US bank can't do anything about it they just give me the runaround. I don't know what to do next either file a police report or what. Could anyone give me some advice thanks

Brand new location. However only for the look. No one is available to…read moreOpen account, all the time no one is able to assist you all the time! No one is willing to work before one hour closing time.

Just called in, and the person who picked up the phone is so educated. He answered all my questions…read moreprofessionally.