Andrew is a very helpful and patient. Thank you so much to take times and explain every question.

Leigh Ann was great. When transferred to Johnny Keshishian, it was a very awkward meeting. He seemed intoxicated, lacked focus and clarity, dropped the phone, and struggled to answer questions. It was a very uncomfortable meeting and i would not do business with him ever again. His colleague on the other end of the phone was questioning the connection as he mumbled. I had to leave the meeting and reschedule at a different branch. read more

Tried to call the branch to ask a non-standard question. Couldn't even get through. Call system just hung up. Very rude.

Very good customer service Very nice people's specially Jhonny Thank you I am very happy with Chase bank Sierra Madre Pasadena California read more

Johnny does what he can to fix an issue in a timely manner. Always friendly and laughing . LeeAnn is always going out of her way to help and is such an amazing Front line face for Chase. read more

In my almost 75 years of living, I have never ever been treated better at a bank. Specifically, I am speaking about Assistant Vice President, Andrew Pijanowski at the Sierra Madre branch. I met with Mr. Pijanowski over an issue I was having with my account. Not only did he handle it efficiently and competently, he made a follow-up call to me to make sure I knew the problem I was having had been resolved. Cannot say enough about this man's work ethic and kindness. read more

Since the pandemic hit, I have been coming to the Sierra Madre branch of Chase Bank for basic banking needs ie. deposits, withdrawals, cashier's check, check register (yes, I'm the old lady in front of you at Ralph's that pulls out the ol' checkbook) etc. and this branch has stayed open as others have closed. This branch is well staffed and maintained and follows the proper safety protocols. Surprisingly, they even pick up the phone (small miracle these days!) and answer questions in a friendly manner. All in all, a great experience when I bank here. And a special shout out to Eric B., one of the bankers here who continues to provide excellent and friendly customer service. Thank you all! read more

I cannot stress enough how friendly and helpful the staff is here, both tellers and personal bankers alike. Today I had fresh complimentary coffee and cookies as well. And durning the Sierra Madre street festival and also the wine walk, the bank turns it's lobby into one of the food tables and the place smells like garlic instead of floor cleaner... its great... like a bank in Greece, only more stable. And today I found out another service that they offer here: foreign currency exchange. So tomorrow I am coming here to cash out a small stack of British Pounds, much more useful to as dollars at the moment. This bank branch is so refreshing that even if I lived somewhere else, I would make this my home branch. read more

Chase Bank cancelled the credit cards of Retired General Michael Flynn former National Security Advisor. Chase cited "reputational risk" to our company in its August 20 letter "suggesting" that Flynn as a client, made Chase look bad! I've been with Chase Bank for 30 years-- savings, checking, business & family accounts ...until tomorrow. I encourage every Chase customer to change banks. After all, why look like an idiot and a traitor being a Chase Customer. I'll call it ... reputational risk. read more

The Sierra Madre branch, is very friendly and never a long wait there, always good service.

A shout out to Lillie G., Banker extraordinaire. We have banked with Chase for about 4 years now but I must say I like this branch above all others. There seems to be a strong desire to serve the public from all the staff. When I come early for an appointment I am offered water while I wait. The personal banker experience is fantastic. These bankers know how to meet your needs and maximize your benefits. I love Sierra Madre. There are some schools for the blind here and you will see some blind customers in the bank. This is a small town with a Mayberry feel. Be sure you stop at the cross walks and no U-Turns mid block. I drive extra miles to bank at this branch because of the personalized service. read more

I've been a chase customer for quite some time now. From years of dealing with chase customer service, I would like to say that Jirayr is one of the best chase representatives I have experienced. He goes out of his way to make his customers happy and I get matters handled in a timely manner. His positive attitude and work ethics are unmatched. Very happy to be in the hands of such great workers. read more

Horrible service went in there for a teller transaction complete disregard of my time refused to give me money from my own account I was only requesting a small dollar amount of $200 .... Will not be back at this branch ever again read more

Rude staff, poor service. I'd avoid this branch, and perhaps this bank. I've had a decent experience at other Chase branches, but this one is consistently poor, and the staff uninterested in helping you. read more

Chase Bank in Sierra Madre is terrific because of their assistant Vice President Johnny Keshishian he is a fantastic banker. He is young, intelligent, helpful and very personable. If you have any kind of banking needs and want special attention this is the guy to ask for. You might want to make an appointment ahead of time if you can. You will be very happy you did. He will give you special attention and wonderful service with terrific suggestions and ideas. He is the very best banker I have ever dealt with. read more

The super friendly woman who answered the phone provided my wife with great advice regarding an urgent deposit we needed to make in another account. We really appreciated the kind customer service, which we did not receive from our other Bank (rhymes with Bells Bargo) who aren't even currently answering their phones. Wish we got her name, but thank you anyway! read more

Friendliest staff on the planet. I wish I had more money to deposit or reason to go there just to be greeted by these phenomenal tellers. Nicole Dodson continues to deliver excellent service alongside her coworker Johnny. Many businesses could learn from their genuine customer service. Keep up the good work Chase Sierra Madre! read more

I have banked with Chase, ( prior years known as Home Savings ) for years. Sierra Madre branch, has been the friendliest, most competent of all the Chase Branches I have ever banked with. Continue the good Work Sierra Madre Chase. Colleen, Dart, John, all the tellers, hard working employees, wonderful service. Terry C. read more

The staff here is friendly and excellent! This is branch I go for everything - checkings/savings/currency exchange and sometimes financial advice. I keep coming back mainly because of awesome staff! read more

This bank branch is fine, if you need to perform simple banking (ATM visit, deposits, etc.). However, if you need something more complicated, in particular a home equity loan, avoid this location. You are better off dealing directly over the phone with Chase Home Loans (located in Arizona). This branch lacks adequate channels of communications with the national/regional office, which is where all of the critical decisions regarding the loans are made. This branch lost track of which documents they had e-mailed in, on our behalf. They also promised to get back with us at certain points, and then neglected to do so on numerous occasions. Don't risk your critical banking needs on this branch, until they can improve their organization. read more

One thing that really gets me about banks is the way they look at you when you walk in. From the very second I got in line I was being given looks of suspicion and immediate concern. I went in to get change, which we always do because our business is in walking distance. There were about 6 people waiting and two tellers, no big deal. The big deal was the fact that a manager came out to assist those who were waiting... Looked right at me, and went to ask the gentlemen in the business suits behind me if she could help them with anything. I thought, okay... Maybe she'll come back to me after the first... The second... The third... And NO! She completely neglected me! I know I'm young, and not in business attire.. But seriously? She clearly knew I was there, seeing as she really couldn't take her eyes off of me from the moment I stepped in. Now when I was called up to the next teller she was perfectly sweet with me up until I told her that I needed change. Then there was a series of questions that felt more like an interrogation. Went something like this: Well do you have a chase account?? ...or a bank card?? ... Chase Credit card?? ... Chase anything? That sarcastic attitude really put me off. I told her that we usually go there for change and she informed me that they changed their policy. I understand, 100%, but her attitude and the encounter I had with the employee prior was just ridiculous. I guess that's why I'm a Wells Fargo customer. Boo to the service here read more

This is my original bank from the back in the day. You know, before banks started eating each other. In this case, it started out as United Savings, then it was American Savings, then it was Washington Mutual, and now it's Chase (i.e. Crazy Mega-Big Bank). read more

I joined chase about 2 months ago and have been blown away. The customer service is second to none. Johnny opened up my account and I was blown away. I'm not easily impressed, but this guy was phenomenal! I've also had great experiences with every other staff member. They're quick to pick up the phone and always ready to help you out. I didn't want to be one of of the many people that fell into transferring to Chase bank..but after one visit I can see why everyone banks there. I highly recommend Chase, and highly recommend this branch. read more

I've been so happy with the professional yet very personal banking services that the Chase Sierra Madre office provides. Nicole has been exceptional and made our banking needs a snap. They all work hard and make a honest effort to make your experience a positive one. Gary and Kris read more

Great customer service! Thank you Haig for helping us out with opening up our accounts. I'm amazed at how much the bank has to offer and Haig going out of his way to ensure we understanding everything! read more

I opened a business account with Chase and had a nightmare experience! They had ridiculous,impossible and absurd requirements for verifying the first check deposit. They have imposed upon my client to an embarrassing degree and placed a horrible burden of proof upon my client even after the check cleared! No other bank has such horrible customer service. I will never deal with them again. read more

We've been so happy with the excellent professional and very personal banking services that this bank provides. The staff all work hard and make a exceptional effort to make your experience a positive one. read more