Andrew is a very helpful and patient. Thank you so much to take times and explain every question.read more

Leigh Ann was great. When transferred to Johnny Keshishian, it was a very awkward meeting. He…read moreseemed intoxicated, lacked focus and clarity, dropped the phone, and struggled to answer questions. It was a very uncomfortable meeting and i would not do business with him ever again. His colleague on the other end of the phone was questioning the connection as he mumbled. I had to leave the meeting and reschedule at a different branch.

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. They have free parking. They also share the lot with several other establishments. Easy to find parking spots. Bank & Staff: The bank is very clean, tidy, and organized. The staff here are very nice, welcoming, and friendly.

This is a small bank, well-located in Arcadia. Lots of free parking right across the street…read more Everyone at this location is warm, welcoming and helpful. Highly recommend!

Bank of America 3555 East foothill Boulevard Pasadena, California 91107 is in a great location near…read morea number of popular stores. I have only used the ATM and the drive-thru. I am very happy that they are at this location. Most of the time there is a short wait for the drive-thru banking service. A lot depends upon the time of day that you show up. That is to be expected. The walk up ATM is convenient, as there are plenty of parking spaces available. If there is a line for the drive-thru, I will often Park and use the walk up ATM. There is crazy traffic and impatient drivers along East foothill. This presents problems as you sometimes wait to turn into the driveway to the bank. I normally use a Bank of America at a different location, but I found this very convenient for this area in Pasadena, and Sierra Madre. I was satisfied with my experience the few times that I have been at this location on East foothill Boulevard.

The banker Karen Narvaez Cosio is a scammer, be aware…read more I went there to seek promotional offers, she informed me there's an offer of 500$ cash for existing customers that make 2 direct deposited. I said okay sure let's do it. She gets all my info, sends me a link and I open a new account for the offer. Right after my account is opened, she tells me "oh I'm so sorry, this offer is only for new customers" I did a deep research and realized Bank of America never had that type of offer for current customers. So she made me open a new account so she can get an incentive. I have been a customer of Bank of America for 12 years and due to this, I will be closing my account permanently with taking all my family out as well. I expect to hear a formal apology, otherwise I will be contacting my lawyer as well because this has caused such a stressful event being scammed after 12 years of being loyal customer

No line inside the bank. The transaction went smoothly and the tellers were very nice. Big inside…read morebut has only a few windows for transactions.

Had a pleasant experience here. I was unable to book an appointment online for a meeting. When I…read morewalked in, Addie was able to schedule us an appointment same day a couple hours later. Our experience was simple and had everything we needed. Thank you to Derek and Addie for helping us and for your kind customer service.

3 people in line and it took 45 minutes to make it to teller window…read more Staff is not helpful

I always have s great experience with the tellers a this bracket in Foothill, Pasadena, but today…read morewe had another great experience opening an account for one of my Sons. The new Brach Manager Enedelia Cuevas is the best!! Providing Great customer service, very kind and always willing to help customers when we questions. Keep up with the great work!

I love this bank. Every time I walk in they make you feel welcome…read more Everyone is so nice. I especially love Donovan and Chandra.

I'm so grateful to have been introduced to Vahan Malakyan at Foothill. He has been one of the best…read morelenders I've ever worked with. His responsiveness is outstanding, and he truly takes the time to understand your goals and financial situation. Compared to many other lenders I've worked with, this process required minimal oversight on my end because Vahan and his team managed everything proactively. They were consistently one step ahead, ensuring every detail was handled smoothly from start to finish. The rates they secured were some of the most competitive I've seen, and they provided flexibility that completely changed our financial outlook. We were previously stuck in a very high mortgage rate, and Vahan was able to secure terms that exceeded what we thought was possible. Overall, this was easily one of the best experiences I've had working with a loan officer. Professional, detail oriented, and genuinely great to work with throughout the entire process. Highly recommend!

They are very very very slow. Even if there were just 2 people ahead of me in line and there are 2…read morecashiers working, it takes forever for my turn. They need to speed things up because we do not have all day to wait for these simple things.

Terrible! Terrible! Long wait and no service…read more No one is available and no tellers working. Long wait! A lady finally came and ask if I was doing a deposit. Over 10 people waiting

Never anyone around to help. They have 1 banker. Waited for an hour to do a wire because their…read moreonline wire system doesn't work either.

Horrible management of a bank. Arrived 3:30p Staffed with ONE teller on a Friday. Sat for an hour…read moretrying to open an account. New accts person finished with the person ahead of me at 430pm. I was told she would not be able to open a new acct & to come back Monday. Obviously I didn't. Thee Worst customer service, explains why BofA is going under.

Updating my review the incompetence in this bank is actually insane. Aside from a bank worker…read moretelling me I can't raise my daily limit. To telling me it's been raised when it has not. They won't add my card to Apple Pay and fail to raise my spending limit for my own money. Come the 1st of the month I'll be switching banks and leaving this credit union. Losing money on deals from this incompetente bank unacceptable. Thanks for the 10 years the merger really did a number on this bank

Absolutely amazing! HUGE THANK YOU to Jeanette McColl for be a life saver. Jeanette helped me step…read moreby step in the process of my auto loan and insurance process too she kept it up to date and kept pushing for the best service she can provide. When I would think I know "someone" that person was Jeanette. She is amazing and the kindest person I've ever had the pleasure to work with. Thank you Jeanette McColl for the amazing work you do even when you're sick, you were there working hard.