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    Chase Bank

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

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    6 years ago

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    7 years ago

    I use this branch to pay my credit card. Never have had a bad moment, friendly people, knowledgeable, glad they're here in my home town.

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    9 years ago

    Slowest brand ever!!!! 20 minutes to deposit a check!!! only one teller. I Would use a different bank!!!

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    OnPoint Community Credit Union

    OnPoint Community Credit Union

    (4 reviews)

    I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

    I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (6 reviews)

    A Representative at Bank of America decided he did not approve of my sending money to my daughter…read moreseveral times a year, so without a word... he Blocked my account and cards. He never contacted me, either by phone or mail. When I went in and challenged his actions.. he "Smirked" at me, it was "His" decision and I had no input, "HE" decided that I was a victim of fraud... I was never contacted in advance... and he SMIRKED at the fact that my grandkids were begging neighbors for food. I am filing complaints as soon as I can get in contact with the appropriate State Agency... My account is still screwed up and my Daughter and grandchildren depend on my support. So now they are begging friends and neighbors for cash and promising that I will make good on the loans... and he SMIRKED... Now I must travel to a separate city (local branch has closed) and I am waiting for a friend to come over and give me a ride... Time to Change Banks...

    They made our lives incredibly easy after my father-in-law passed away. They were friendly and made…read morethemselves available to the best of their ability to help us out during a difficult time. The customer service was exceptional. Even when we closed out all accounts with them, they showed that same friendly and professional demeanor. Our choice to go elsewhere was simply a numbers game for better rates. If we ever saw a more competitive offer on rates with BoA, we would 100% reconsider going back to this branch.

    Keybank- Sherwood

    Keybank- Sherwood

    (7 reviews)

    None of the tellers had the answers I was actually looking for and kept looking back and forth at…read moreone another as if any of them had some common sense. Absolute disgrace, drive to Lake Oswego if you have 15 minutes to spare to avoid these numbskulls

    This place is awful and no matter how close you live, do yourself a big long term favor and don't…read morechoose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank. My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal. 1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation... 2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However... 3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own. 4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit. Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each. You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges. Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind. There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going going back to my credit union, where they talk to me like an adult.

    U.S. Bank Branch

    U.S. Bank Branch

    (6 reviews)

    Jay at this branch was extermely helpful and accomodating. He's the reason US Bank is getting any…read morestars at all. I'm only giving 3 stars because US Bank as a whole is very frustrating. I've been trying to place a wire to pay off my mortgate. The online wire transaction got cancelled even after confirming with someone on the phone and they said it done. I called and re-initiated the wire by phone. They were supposed to call me to confirm but I missed the call. After calling for several hours I tried to go into the branch to see if there was anything they could do. {Insert Jay here} He called on my behalf. Talk through several layers of beaurcracy. Seemed to make progress but when I was put on the phone with the someone from the east coast they started to ask for all this reverification (like my account number which I don't have memorized). WhenI pointed out I was standing in their branch and this call was initiatied by the branch....she responded "how do I know that". So they couldn't confirm/complete the transaction. So now I'm waiting for the call back from the original person to get this transaction through before it self cancels. I understand the need for security but its inconvenient and frustrating the customer US Bank. When the dust settles I have to go relook to see I'm being charged for all these transactions that didn't go through and ultimately I'm looking for a new bank. All these fees to process my own money is crazy.

    Customer service here is subpar and the teller was condescending. I decided to close my account…read morebecause of her. She claimed that there is NO BANK, NOT EVEN CREDIT UNIONS that will pay interest on checking accounts. She was adamant and wrong. I have a bank and a credit union that pay interest. She also insisted that I needed my cell phone to confirm my identity despite providing her with my driver's license and my US Bank debit card. The next day I called customer service who told me she was incorrect about both. I asked that the branch manager Michelle call me but she never did. If a branch manager isn't willing to talk to a customer and help their tellers do better then I I recommend going elsewhere.

    Chase Bank - banks - Updated May 2026

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