I've been banking with RBFCU for almost 10 years, have excellent credit and have never gone in the…read morered on my account. Their interest rates for vehicle loans are insane. Even with a 700+ credit score my vehicle loan interest rate is 6.2%. I attempted to refinance but the lowest they'll go on an interest rate is 5.5 percent and all that would save me is $4.00 a month. If you can wait until RBFCU stops behaving like a greedy, soul sucking, scumbag bank and brings interest rates back to planet Earth please wait. Don't throw your hard earned money away to them.

easy auto loans. New ATMs outside give various bill amounts. Early direct deposit. good experience…read moreso far.

Been calling two days straight multiple times for an issue I'm having on a double charge to my…read moreaccount but apparently no one's there to answer. Scheduling to go in for every little issue is so inconvenient.

Well, I've been a customer at this bank for a while, but I've had nothing but problems with a staff…read morein there from a woman being rude and insulting me in front of my father. I talked to two or three managers and district managers, and they all seen that they wanted to cover this incident up Well this it happened numerous times well then finally I went into the bank one day and I don't like going there I will go drive 10 miles more not to go into this branch because I've had nothing but problems now the last time I went in there it does say operating hours so when a bank opens up, shouldn't you be ready to do business Well I went up to the front counter because I was having a yard sale and I needed some change while the person that was assisting me was lost. She did not know what was going on then she tells me when I get to the front. Oh, I don't have any money. I gotta get that. No come on the banks been open for five minutes and you're not ready for business then she try to pass me onto another person because she didn't know what she was doing. All I needed was to get one dollar bills five dollar bill bills some quarters and some dimes and pennies for a yard sale. This person just couldn't do it lost in our own. I don't know what was going on, but she just couldn't do her job. I had to repeat and write down three times what I wanted and she still messed that up what should've took no more than two or three minutes per long to 12 minutes Now I don't wanna close my account because that's a hassle, but I do not go into this branch of Bank of America anymore while in there, I was listening to I think a manager there was three or four people waiting in line one elderly gentlemen, had to make a deposit. This person was trying to convince this old man with a walker to go out to the ATM and deposit the money there he said I'm not too familiar with these machines. I prefer the cashier then the manager did the same thing again telling him to go out to the ATM? This is why I do not like going into this branch of Bank of America like I said I will drive 10 miles more 15 miles more to go into another branch then walk in into this place, there's always problems there's always issues And you can never get questions answered so now I am very seriously thinking it's time to change my bank and go to a bank where they treat people with respect and treat you as a person not as a number or go to the ATM if you depend on the ATM so much why don't you just close this branch down because it seems like the ATM is doing more work than the people inside sorry dissatisfied customer I'm giving you one star that's just to push it through and actuality it's minus stars

Professional, friendly & fast!! I would have chosen this bank much sooner, if I had known!!read more

This local bank gives you personalized service, and has the feel of a 'small-town' bank. Everyone…read moreknows your name, they take the time to discuss the weather, the local economy, and really make you feel welcome. They offer a wide variety of banking products at very competitive rates. The fair rates and awesome customer service make this bank an easy choice. Their online banking and mobile banking platforms could use some work, but they are good about communicating with account holders.

Worst Loan experience I've ever had. And I'm 64. I just paid it off after two months because they…read morecouldn't get the records corrected.

The staff is ALWAYS slow and to be honest they all look clueless. It took 3 employees and well over…read more20 minutes to do a simple transaction. Thats why I am slowly closing all of my accounts with them.

Wow! I recently opened an account at this location and it was a great experience. The staff was…read moreactually in good spirits and very attentive. I definitely recommend this bank branch to anyone looking to open an account!

I am not a customer at this bank but I go there to get foreign currency and they still treat me…read morelike I am a regular customer. They are friendly and courteous.

What can I say? If you can be a member, you won't go wrong. Great customer service. They really…read moredo treat you as a valued member.

Although this is a Federal Credit Union and located on an active Air Force Base, don't expect…read moreanything from them ... unless you have an account. They advertise that they are to serve their members AND the community.... but they need to say "they will serve ONLY their members". I am a retired Army LTC and I went into the credit union today, since it is right next to the commissary. I asked the teller for $100 in ten and $100 in five dollar bills, in exchange for $200 in $20 bills. He told me that "due to new Federal Regulation, they couldn't do that for me unless I was a member." What a crock!! There is NO Federal Regulation that crazy! I did go across the road to Broadway bank who was happy to provide the service. You can bet that I will go back to Broadway bank but NOT to Randolph Brooks in the future!

citibank told me, multiple times by multiple people, during a 52 minute conversation (read..on…read morehold) that because of their error I should buy a new telephone. It seems they can blacklist your device but they cannot undue it. This has nothing to do with insufficient funds or anything like that, it was a mistake on their part. So I explained that it would be easier if I simply cancel my accounts and go to a new bank.

Their credit cards are hands-down the worst service I have had for a CEO that is paid 32 million a…read moreyear. Their credit card promotion I signed up for was not honored and I submitted my evidence to the FTC for review of fraud. Their customer service was poor at best with little ways to actually talk to someone in the USA about my issue. I would not recommend their credit cards or bank with them.