I have experienced amazing customer service with the branch manager, Ann, along with Jenny who…read morehelped me many times during the past few years at this East West branch. Thank you Ann for being friendly and helpful! I can always depend on her to answer my banking questions professionally and honestly. Thank you again for helping me today. Let me know when you have a safety deposit box open.

This branch had excellent service! Ann is very good and helped me with my issues very quickly.read more

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

Let me tell you how amazing this process was, I was about to become a member, open my…read morechecking/savings account, get an auto loan and credit card in less than an hour. THANK YOU THANK YOU BRITTANY!!! Such a fast and easy process. I couldn't be more excited to go through this journey with SchoolsFirst Federal Credit Union!! THANK YOU AGAIN BRITTANY!

Incompetence is the issue here totally The bank manager is…read morenot a good person she treated me as a customer child really

Went in Yesterday 12/9 and saw one of the other workers, She has an office on the opposite side…read moreyelling and scolding one of the bankers in front of other customers. If an employee does something wrong, you do not scolding them or yell at them literally inches from a customer while she is helping a customer. You wait until either that employee has no one or walk over to that employee and let them know. That was so unprofessional especially working at a bank.

I would like to report poor customer service at this bank branch. The manager who was assisting us…read moredid not seem knowledgeable and was constantly calling someone for help. In the end, he was unable to cash our checks. Later, we came back and another employee helped us -- he cashed our checks in just 2 minutes. Today, we returned again to cash checks and ended up with the same manager. Once again, he created a long line and kept calling someone for assistance. I don't remember his name exactly, but I believe it is Paul.

Everyone here is so friendly and caring! I had a great time coming here and it did not feel like a…read morechore at all. Thank you so much!

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

Update to my previous 1 Star review Bank of America is a…read morecomplete failure as a financial institution. I made an appointment online to see Andy Gu a Merrill investment advisor, I arrived early for my appointment and was told that Andy Gu is no longer working here!! WTF??? But this is what killed me this branch has one Merrill representative but there's 2 people ahead of me. I was asked to come back at 1pm, when I had an appointment at 11am. Okay I'll come back, I arrived back at 12:35pm and Anne saw me right away, well this is a first. Anne helped me with my needs so I was satisfied with Merrill Edge.

Beware if you are being helped by a young Asian woman teller name "K....a"…read more Please make sure she does your requests correctly & properly before finalizing it. I felt she deliberately spelled incorrectly what you've written clearly. I had bad experienced here but I really hope she will treat other loyal senior customers kindly & better.

If there is a zero star, I would give it zero. The manager…read moreJazmin, was very rude and unprofessional. If BOA want do any improve, u need to think to hire another manager to replace her since there r so many 1 star review.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was asking some questions in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located underground. However, you can park in front of the establishment too. The downside of parking in front of the establishment is backing up into a busy street. Staff: The staff here are very friendly, knowledgeable, and helpful. The establishment itself is very tidy, clean, neat, and organized.

We have been banking Chase for many years come there for deposit our money and cash our checks and…read morepaying our Chase bills. We also use the Chase ATM when the bank is close is the best way.

This location is easy to access but the parking sucks. It can be very difficult to park. Also. The…read morelines are long because they only have 1 to two tellers mostly.

Excellent service the staff was nice and explain very details and nice place.parking is…read moreconvenience. The bank manager Mr. Water come out and make sure I got all request I want.

Only one teller with 6 people waiting. Teller took about 30…read moremins with one person. Another one of their clients completely walked out