I have been dealing with a nightmare theft case for months now, thanks to the incompetent staff at this branch. Almost $3,000 was withdrawn from my accounts by someone simply walking in with nothing but a fake ID of me. The worst part, the thief SPELLED MY NAME WRONG AND THE TELLER STILL DIDN'T VERIFY ANYTHING BEFORE ALLOWING SUCH SUSPICIOUS TRANSACTIONS. Then Chase didn't even alert me, I had to find out by attempting to log into my app several days later! Completely devastating. I have never even set foot in this location since I reside in a different state, yet cannot believe an institution of this size and "security" level fails to have such critical controls in place. I am so disappointed in the management here. Afterward, Dawn made no effort to reach out to me and help rectify the issue, I had to work with several other authorities which has been a complete burden on me as a longtime client. read more