This branch is a disgrace to the banking industry. PAUL DESANTIS, Private client "advisor" is someone that everyone with banking needs should stay far away from! Trust me when I tell you not to trust him with a penny of your money. He is the most pompous, arrogant, ignorant, and rude individual I have ever come across. I went to the branch on Wednesday to get a large sum of money out. I was bringing it to Capital One where they are currently giving 5% for a 11 month CD. First, I was told that the two private bankers working at the time were both on a zoom meeting and I would have to wait 45 minutes or get a call back. That wasn't going to suffice so they sat me down with a gentleman named Joe. He was very friendly, personable, and clearly competent in his job. Unfortunately, he had to go and get Paul since he's the one that "invested" the money. PAUL DESANTIS came over to the desk where I was sitting and very rudely said "I have to tell you...from the minute you brought that money here you were skeptical of what I was doing and I've done nothing but what I said I would do. Now I'm annoyed with this". I informed PAUL DESANTIS that he is not going to tell me what to do with my money. He had a sense of entitlement but he's not entitled to anything! I can see Joe was shocked with what he heard and was kind enough to apologize on behalf of PAUL DESANTIS who "sometimes doesn't know how to articulate his words". Please, in this era where you can do all your banking online, don't give this Chase branch and particularly PAUL DESANTIS any of your business. He has failed me and I'm sure many other clients. People like him are why the industry is dying and evolving to mainly online. For those who do still appreciate in person service, PAUL DESANTIS is NOT your guy. JP Morgan Chase should be embarrassed to have someone like PAUL DESANTIS as a face for their company. He is a complete and total liability! read more