I would like to recognize the outstanding work this business does for it community. Every year they…read moresponsor a scholarship for Long Island kids starting college. They really look out for the community they work in. Many thanks to KEVIN O'Connor and his team.

Luigi made it known that he was annoyed to have to open a business account for a woman. I came in…read moreat 3:30, and he looked at his watch and told me "it takes an hour and a half to open an account". Before that I was waiting 10 minutes while he sat in his office. I left and came back in and asked again to be helped. I was directed to the office to the right where I can only assume the bank manager was. I asked to open an account and she told me Khaleed would help me. It only took 45 minutes. Thanks for nothing, Luigi. Sorry that a woman burdened you by asking for normal low effort assistance, and that you were entirely unwilling to help.

While the bank is ok, the Smithtown branch on Terry Road and 347 should be avoided at all costs…read more They combine incompetence with lack of concern and poor management in a kind of cocktail of horrors. Today was the latest disaster-- once again, there on-again off-again ATMs were not dispensing money. All of them. I usually avoid this branch because this problem is common at this branch. Isn't that the #1 reason people go to banks?? I'd go old school and wait on line inside, like 1965, but my experience is they are slow....both in terms of helping the next customer in line as well as having intelligence to actually help. The managers must have been trained in "how to tell the customer they're wrong," based on their negative skill set. I'm guessing they deliberately put their least capable employees there. I wonder why that fact isn't added to their handwritten notes stuck to ATM screens which inform they are once again unprepared to handle simple customer needs. Save yourself and go to any other branch!

I never knew about this Bethpage Federal Bethpage branch until they closed Port Jefferson and had a…read moresign saying to come to Smithtown. If you're in Smithtown, enjoy the banking convenience of an indoor ATM, drive thru or a traditional branch with tellers. Large parking lot with lots of spots. Cheers!

The bank of bethpage federal credit union lost my money transferred from another bank, they're of…read moreabsolutely no use in correcting their error, im just out the money and they don't care

I have been getting charged a $25 maintenance fee for the past eight months. I went to two other…read morebranches and they were unable to understand the problem with linking my mortgage to my bank account and it not incurring charges. Jason over at this branch fixed my issue in under one minute. I think I was in the bank for less than three minutes with the refund of the charges. I like to give kudos where it's deserved. Thanks again.

Service is horribly horribly slow. Don't come here unless you want to lose your mind waiting for…read moresomeone to help you.

Stopped in today to withdraw money and arrange new terms for CD that was reaching maturity in two…read moredays. Nobody could help me. One of the tellers was going to set up an appointment for me to meet with someone. Are you kidding me? TFCU was once a pretty good place to bank.

Over the years every aspect of their business has seemed to decline. Customer service is…read moreunreliable and unhelpful, they charge a fee for every little thing! I moved my account to them from Chase because I didn't want to pay a fee for not having money but now I'm paying that and more in fees even though I'm above that minimum deposit level for most banks. Worst is that I have a nyce/plus debit card so the atm is free in that network BUT if it's not a TFCU atm then TFCU charges a foreign atm fee?? How ridiculous! It's not like tfcu is a major bank with locations all over sometimes you need cash for unplanned expenses or for tips, lotto, e.t.c and I shouldn't have to drive 30 minutes to get it. I disputed a charge on my account because the website never sent tracking info or confirmation it was shipped or even paid for and I needed the item for a scheduled car repair. Websites order number search came up empty like I never ordered it. Tfcu waited a month to tell me I did it wrong it's a different form, I got form emailed it back but that was not the correct address, I called got right address, sent. They did nothing, not an email, not a phone call, called today they say nothing they can do, I'm out $218. Leaving them asap

**DO NOT -- seriously, run the other way.** This company…read moreis extremely unethical. They failed to uphold even the most basic professional standards. They withdrew **$800**, leaving me in debt and unable to cover my utility payment. Absolutely unacceptable.

went and used atm. took 800 dollars and only gave back 300 of my 1100$ deposit. there is no branch…read more24/7 hour number to call. if this is not sorted out i will be sueing.

Had to get something notarized, everyone was sooo sweet and very professional. Quick and friendly…read moreservice!

Can not get through on the phone! No answers the phone!! Really? A bank should at least pick up the…read moreto discuss an issue your having! Disgusted

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

Check the class action lawsuits & poor reviews against Capital One and you'll realize they prey on…read morecustomers, especially vulnerable seniors with mental disabilities as well as vision and hearing impairments. This branch hires staff, who have not been trained with customer service skills to deal with neurodivergent and/or disabled customers. They approach everything from an ableist and neurotypical mindset with illogical contradictions by assuming you should know what's not written or what they conveniently forgot to share without any empathy to understand or validate their customer's experience or views with an open-mind for win-win resolutions. Worse yet, they blame others as the scapegoat for their incompetence, inefficiencies, and gaps in their processes. Their manager blamed a disabled 84-year old senior with ~80% hearing loss after a stroke & autistic advocate for talking too loud without realizing not everyone can control their emotions with an arbitrary norm that never considered their inputs and feedback while being gaslit. They're clueless on how they frustrate & accuse clients when they don't even track their inconsistent misconduct and transactions with notes and records to justify their "discretionary" actions without transparent criteria, notifications, and consent. Moreover, they mail a legally blind spouse the letter for insufficient funds in a joint checking account with the overdraft protection requirements met, but fail to notify the hearing impaired spouse who pays the bills before stating that they have the right to reject transactions at their discretion without any transparent criteria or consultation. As a result, customers suffer recurring penalties for returned checks by 3rd-parties due to their discretionary, uninformed decisions without consulting clients. For example, they seems to run a clever scam with overdraft fee protection that is useless moot except as a deceptive marketing tactic to get money transferred in since they can reject paying any transaction. Even if overdraft is enabled on your app, you have to transfer in $250/month from external accounts to get no fee overdraft protection, which isn't leveraged if they reject a transaction, such as a recurring autopay payment to a credit card. Moreover, staff coerces you to open more checking accounts than needed only to confuse and profit from you because they can't or refuse to consolidate and simplify them for the elderly or disabled by creating accounts with unequal "protection," which seems moot. Their branch manager and team failed to inform us of the free savings transfer option, which couldn't be selected due to being grayed out and is useless if the bank rejects any transaction before the protection or transfer can take effect. Why would anyone or business trust a bank that can reject any transaction & cause 3rd parties to penalize you for returned check fees at your expense with you accruing interest and fees in a vicious loop while trying to bridge these communication gaps that they could liaise and resolve with their relationships from repeat business. This seems like collusion, conspiracy, and exploitation. No wonder their staff got poor reviews (TrustPilot, WalletHub, & Better Business Bureau). They don't exemplify leadership or people skills to collaborate with relevant stakeholders for solving problems. They just regurgitate biased, non-transparent terms and conditions that either use jargon that only they understand or hide key, but vague, clauses somewhere to make it hard for you to find these loopholes. Worse yet, they put words in your mouth and fail to provide explicit instructions with accountability to fix unforeseen gaps. Then, they badmouth other companies by claiming that customers must have given authorization indirectly for Capital One to reject payments when they switch autopay from one Capital One account to another without proof of consent or communication from 3rd parties to support their interpretations and actions. They don't even know how to contact their disability team at their corporate headquarters except to give a generic 800 number to the company and ask for an American Disabilities Act representative. Clearly, they've never actually tried this because this doesn't work from me testing this by calling and getting sent on a wild goose chase to the wrong units and disconnected with inefficient cold transfers with redundant verifications & without context. I would give them one star if they even tried to empathize and be open-minded enough to fix their flaws because we're all human and make mistakes. However, these vultures could care less and prey on vulnerable customers, who can't defend themselves because they're used to getting their way without getting caught while preventing customers from closing accounts that they coerce them to open due to technical limitations, even though technology can accelerate or automate processes, not be bottlenecks.

For 3 days now cap 1 has had thousands of consumers auto deposit pay checks and have not YET paid…read morethem out to their clients!! They say it's a third party issue Well that's their issue NOT mine and they should pay us and THEY should wait for the money. Meanwhile all this money is gaining interest too! who gets that and how are we being compensated??