Horrible!! I sat at the drive up waited 10 minutes, then…read morewent inside and waited another 10 minutes when there was no line. All the tellers were on the phone just talking. I don't know what else they were doing.

I have never seen a bank with such bad service. You wait in line and there is no one to answer you…read moreby looking at your face and telling you how long you will wait.

I love my bank, so helpful and genuine. Great.read more

Horrible customer service, rude condescending behavior, lazy workers that dragass while the line…read morebuilds up. Laugh on your breaks and take your surgical masks off from hiding your face to try and get away with your disgusting behavior. Avoid the ronkonkoma location and pull out of capital one altogether. Completely failed service.

Recently went to Capital One for a CD business transaction. I was assisted by Paul and Joanna who…read morewere very knowledgeable, persistent and efficient while working with the back office through the details. Thankfully Capital One has some pretty terrific employees at this location!

Feels like the place is pretending to be real credit union. Once you open an account they bombard…read moreyou with calls from outside vendors trying to sell you insurance etc. very long waits to see a rep to handle account changes as there is never anybody there.

So difficult to make payments on loans. I'm actually trying to give them money, making payments…read moreearly. They keep not applying to the principal when I ask to correct they cannot. Tried to transfer money electronically it never goes through. Tried to link a different bank, had to go through so many approval hoops which I did. The link was approved, I sent the money it was cancelled and they froze my account. Tried to go pay in person, the branch is closed despite all the signs saying they should be open.

"After over 30 years with BFCU, I'm extremely disappointed by the recent changes. The rebranding…read morehas stripped away the personal, member-focused service, and the removal of courtesy policies--without any notice--just cost me over $100." "BFCU used to value its members, but since the rebrand, it feels like just another impersonal institution. I was never informed that key courtesy policies were removed, leading to unexpected charges and zero support from Customer Service." "Loyalty means nothing to BFCU anymore. With no warning, they removed long-standing courtesy policies that protected members--costing me money and leaving me with no response from support. Time to move on."

Ada was such a sweetheart! She greets everyone who walks in the door, she is very informative too!…read moreWhether you're opening an account or simply have a question, Ada is the person to go to.

I want to say, I went into the branch and talked to someone and we were able to come up with…read moresolutions that will work so I don't have to switch banks (which is such a hassle). The woman who sat with us very very helpful and pleasant, and even though they were busy we didn't have to wait long to sit and speak with her. We needed to open another account and were really torn whether to stay with them, but decided to give them another chance since we've been banking with them over 10 years. I'm hopefully optimistic that our issues are addressed and we can keep using TFCU as our bank. If that turns out not to be the case, I'll report back. They treated us like value customers and wanted to help, so that says something. Fingers crossed.

5/23/2024 4:50 pm I went in right before closing. Samantha and Madeline I believe were their names…read morehelped me out. They were super helpful, kind, and hilarious. Definitely turned my stressful day into a good one from that interaction alone. Hope to see them again next time I go!

Very reliable bank been using for a few years and there are so many great perks to having capital…read moreone

I went to this bank today to hopefully open a bank account and I was confused about certain things…read moreand the bank teller woman was making confused faces at me when I had questions and making me feel stupid rather than politely answering my questions and embarrassing me. Very unwelcoming and she made me feel like a nuisance. She had short hair and glasses. Do not like her.

We have had issues every single time we go to this bank. Thankfully our mortgage is paid off so we…read moredo not need to deal with them again. My husband went to pay $39.00 yes $39.00 only and was in the bank because it had to be paid in cash and he was in the bank for over an hour! Tell me how it takes over an hour to pay $39.......and exactly what my husband got silence. And then had to speak to a manager. This is absolutely unacceptable especially as an operating branch and I will never recommend this bank on top of many other issues we have had.

I'll keep this short and sweet! M&T bought my loan from my original lender. This is when the…read moretrouble started for me. I, like most people want to pay off their mortgage ASAP. So every month I paid additional princiable and every month they srewed up my payment and I would need to spend over a halfhour correcting their mistake. This went on for a year, once I had enough to pay off my balance, I called for a payoff amount (with a date that I intended to pay off my loan). I went to the local branch with a exact amount in certiified funds (on the exact day) from my bank and paid the loan in full with all associated fees. Three weeks later I receive a letter stating that I still owe additional interest on a loan that is paid in full! In fact, now their threatening to go after my credit score if I do not pay! They are the worst bank and are killing the Americian dream! DO NOT use them! RUN RUN RUN RUN!!!!!

Don't bother trying to call the Holbrook branch.They never answer the phone! and they block your…read moreaccounts without warning!

While the branch is beautiful and the tellers are all pleasant, the "Banker" is extremely rude…read more Will be closing my accounts as soon as I can.