I wasn't even planning on going to this location, but I had to make a deposit, and happened to see…read moreit, on my way leaving out the parking lot. This BOA has a drive up ATM, so any BOA with a drive up ATM and working ATMs l, is alright in my book.

Dealing with Bank of America is bad enough, but this branch in particular is atrocious. Thankfully…read moreI do not use them for my own banking, so when I go there, it's not because of my own personal choice. But it's the exact same thing every time. Only one or MAYBE two tellers working, regardless of the number of customers in line. At times there are ten of us standing in line while the teller takes their sweet time, and there are sometimes four employees near the door encouraging people to use the ATM. Or "the system is down". It seems like no one is really in charge and if they are, why exactly are they in charge if you have a line all the way to the door? On a Friday. With one teller. That's like scheduling one server at a restaurant on Valentine's Day. I cannot tell you enough how much I do not recommend banking with BofA. Do yourself a favor and take your business to a credit union where they at least pretend to care about you.

Well, First of all the bank does not train well their employees. We have Alex V. a rookie banker…read morethat decided to make me wait while he took his break, after 20 mins of break, he decides to help me, even though I had a prior mortgage and bank acct with Wells Fargo, he asked me for 2 forms of ID and a electricity bill. Annoying enough, he does nit trust me and calls his Supervisor Melissa so she tells me that she dies not like me and they cannot open an account for me. Talking about intolerance and lack of proper training. I chose the wrong branch!!!! alex V and Melissa shall be retrained and be accountable of loosing returning customers

The worst! Got here at 8:30am and walked in at 9am only to nobody being behind the cashier. Waited…read moreuntil 9:10am and called the main number. It was weird because even the glass door to go to the back was open so we were suspicious and they sent the police department. At 9:20 the police department and a teller arrives scared. Then she said they were closed pointing to a letter size white paper at about 6 ft high on the door. Hm you were closed but everything is open? If we were crooks we could have done something wrong but nope called it in. She shooos us out without even a thank you?! None of our business to you.

I have been a customer of Chase for many years. Recently, I came back to open a chase private…read moreclient account, both checking and saving. I was impressed by the friendly and efficient service. I was greeted warmly and helped right away. The account creation process was quick and easy. I was done in less than half an hour. This location is great for anyone who needs personal and professional banking assistance. Unlike some other branches, this one has plenty of tellers and staff available. I highly recommend this chase branch :)

Hit or miss experience, sometimes very friendly and helpful other times staff is rude. Just depends…read morethe mood.

Strolled at Victoria Garden today and stopped for coffee. Self service but very nice place to hang…read moreout for a break. The area was so spacious, there's a quiet room for studying and checking emails. The Verve coffee shop was so convenient. Loved the freshly brewed coffee we ordered. If you have capital one card coffee you get discounted price . What a deal

I have been to Victoria Gardens many times and always pass by the Capital One Cafe. I have their…read morecredit card and was fortunate to receive a couple offers for a free coffee. I decided to order their Honey Lavender Latte and my husband got a hot mocha. I scanned my QR code and we got our drinks. The inside is spacious and I think it's really interesting how you can just enjoy the ambiance of a café here, but also randomly credit card and banking stuff is available. I also love the perk of getting 50% off drinks just for having their card (score!) My drink was not bad, I know it's one of their more popular items, but it was a little too heavy on the lavender for me. I for sure will try their iced vanilla next time and use my discount perk :] Location is really great, kind of in the middle of everything and along with the banking-café vibe seating inside, there is also outside seating which is great. I only chatted with the barista, but he was really friendly and gave recommendations. Will be back again soon!

Finally, A Bank That Cares About their customers future!…read more My experience with Banker Yasing Reyes at School First was a breath of fresh air. For the first time, a banker truly listened. She heard me out with genuine empathy, understanding my past financial struggles and offering condolences for my family loss. She didn't just listen; she took action. While mentioning guidelines, she pulled up information directly from the credit bureau's website to show me concrete steps to improve my score. She distilled hope and positivity into our conversation, focusing on my future goals like getting a mortgage. We went over best banking practices and all the online features. She was incredibly knowledgeable about what I could qualify for and enlightened me on best practices for future loans. I left feeling empowered and hopeful about my financial future for the first time. Highly recommend!

I think it's rare in today's world that one can find a financial institution that can be rated with…read more5-stars. I've been a member of SchoolsFirst for about 6 years now and I can honestly say I've never been happier with a financial institution. Banks are for-profit. Credit unions are built different. They are member-owned financial cooperatives, aligned with the philosophy of "people helping people." Here, you're not just another number or customer. You're a member, and most importantly, a member-owner. At a credit union, excess earnings are returned to the members via lower loan rates, higher savings rates, low/no fees, and an array of complimentary services. SchoolsFirst is currently the largest credit union in California--in both membership and assets. But that hasn't caused them to waiver on making members feel valued. Their online banking and mobile banking app are superb, they continue to add branches locally and their affiliation with the CO-OP ATM Network offers surcharge-free access to over 30,000 ATMs spanning 50 states and 10 countries. They celebrate a Member Appreciation Day annually and offer a gift to members, which is usually very nice, and some of the best cookies I've ever had! I've also used their coin machine on several occasions! Recently, I needed to have some documents notarized. I remembered that's one of the many services offered at their branch. I was able to make an appointment easily via their website and received text and email notifications and reminders leading up to my appointment. Trent was amazing. He'd handled similar documents recently and had everything squared away quickly and efficiently. All for a very minimal fee. It was a pleasure working with him and the credit union. I look forward to many more years of membership. Thank you, SchoolsFirst!

I would like to thank Lily in your Rancho Cucamonga branch for great customer service and fixing my…read moreissue I had. Thank you for your prompt service and immediate attention. I always look forward to the great customer service she offers. Thanks Again.

From the initial phone call regarding loans to meeting the staff in person, each member of the…read morestaff are extremely friendly, professional, helpful and go above and beyond. Although it is a business bank the staff prides themselves with knowing customers by name. We have several accounts and are provided with the best options for each account.

This place is an absolute hell hole. I've been a member since 2010 and the past year and a half…read more I've never received such poor experiences at this location. I highly recommend nobody use this location. They don't know how to do their job they profile people and they make your life a living hell.

Customer service is not good. The business banker is rude and lacks compassion and genuine in her…read moretone. Wells is convenient but not customer service centric. I will be looking to take my business elsewhere. Very disappointing .

Best customer service I've ever received at a bank. My husband is so happy with this bank.read more

Great personalize customer service! If you own a business a need someone you can talk to and make…read moredecisions then this is your bank! Tell them I sent you!

3 Drive up ATMs! Yes please! I'm not an impatient person, but I do like to keep things moving, so I…read morelike the fact that this location has 3 drive up ATMs. I'm all about convenience baby!

Remarkably condescending, even for a bank. Representatives were absolutely awful in handling our…read moresituation. Shoutout to "business 101" manager.

This B of A has the worst parking area and entrance and exit. It's hard to tell the front door from…read morethe back. Since I've never been inside and only used the ATM, my review is only for that.

I am not a client of bank of america. I drove my 84 year old father in law (handicap) to conduct…read moresome banking business. My understanding is he wanted to check his account for a specific check that paid or is lost to place a stop payment. We walked in, my father inlaw stood in line where there two tellers in attendance. A line formed behind him. After speaking with the teller letting her know the circumstances behind his concerns. She advised him that it would be best to see a behind the desk associate. He walked over found two associates talking in a corner he interrupted their conversation asking for assistance. One associate advised my father I law to walk with her across the lobby to the podium to see if there is a 4:30 appointment as it was 4:33. And no ine was waiting it seems unlikely there's anyone waiting for their appointment. The male associate had to use a pin code to go behind the counter to speak with the FSR (financial service manager) to see if there was an appointment. Meanwhile my father inlay is holding on to the podium to steady himself. Once the male associate returns he advised he doesn't know if there's an appointment. The female associate asked my father inlaw to now walk with her back to her desk have a seat, she will arrange an appointment for tomorrow to come back to the bank to see if that check posted or what can be done if the check hasnt posted yet. I am an associate at a financial institution, I know this bank account search should take no more that 10 min. His appointment is for tomorrow at 9am. I advised this associate that I work in banking seems like an easy thing to look at his account. She gave me a face as if to say oh really?! I said I get it -this is your protocol. She says because we are so close to closing (at 5pm) We drove back home. My father inlaw called the automated customer service searched for the check and placed a stop payment -this took my father inlay less than 10 minutes. I know someone is reading this saying he should have done this to begin with, or why not online? My father inlay comes from a generation where banking is done face to face. The customer service is not found in this banking location. Its just absent this will lead to a distrust in banking. My advise to this location do better!