As a community bank and as a service business, I'm increasingly dismayed by the attitude of people…read morewho are supposedly in service businesses. I literally walked in at 12:10 there are three people in the building two people behind a front desk both seemingly disinterested in and seemingly arguing about who's actually going to have to serve me and another person in an office on what appeared to be a personal call. They asked me how they could help. I explained I was there to open some accounts. They took my name and then asked if would I be able to come back later? They didn't have enough people in the building to help me open two accounts. I asked exactly how many people does it take to open a business checking account and a personal checking and savings. They said well it could take an hour for each. I'm sorry did you say it's going to take you an hour for each account 2 to 3 hours?!!! are we using a typewriter with carbon paper? To anyone under 40 you'll have to Google that. I asked exactly what are you going to do that's going to take an hour to open a checking account. I can do this online in literally 10 minutes at UW credit union I've opened up numbers of accounts before. How does it take an hour much less two plus. They explained there's just a lot involved.. I venture to say this will be the definition of why Summit credit union will remain a tertiary banking institution of little to no significance. Customer service is about knocking down obstacles not figuring out how many you can put on the task of creating them. Super super lame. When we expect and allow low performance, we get low performance- shocking, I know! They should probably change the name from summit credit union to trough credits union because the are at the bottom. Additionally, the inside of this Kenosha branch looks like a daycare center. It's rough on the eye and the sensibilities for an actual professional adult to do real adult banking.

Contrary to some rather, lengthy and self centered reviews that try to sound like a NY times think…read morepiece (down below), this institution was very helpful in setting up multiple accounts for me and my work colleagues. This is a financial institution that's going to do things the right way the first time, no matter how long it takes. Making appointments also helps, so you can guarantee a time slot for your convenience.

The prior reviewer's comments I think are unfair and unrepresentative. When Southport merged with…read moreFirst American, I was worried that my relationship would change. But it did not. My new bankers treated me just as before. Maybe there were new procedures but my dealings continue to be fair and helpful, just as in the past. If anything, First American has helped me in ways that Southport Bank could not, especially by reason of its presence throughout the Chicago area.

Avoid this Stone Age bank at all cost. They purchased my auto loan and have no idea how to service…read moreit. 1) can not make auto payments on their app 2) can not make auto payments online unless you have an account with them 3) when taking payments over the phone they charge them as "cash advances" on your credit card. Which results in fees from credit card company. 4) snail mail to set up reoccurring payments had its own issues 5) did not receive emails back regarding reoccurring payments 6) They were unable to contact Geico to confirm I have full coverage (no idea why) Please don't purchase loans you don't have the capacity or trained staff to service.

Easy checking and Savings. They call periodically to go over our IRA status. Always friendly and…read morehelpful when I have out of the ordinary needs. Banked here for 7 years.

Everyone here is always very friendly and helpful. I usually see Martha for my personal banking…read moreneeds, she is excellent. Have been banking at this location for over 12 years.

Douglas was such a big help when I went to the bank I needed Chuckles for Israel he helped me…read morefigure out a better credit card for the trip and we just chatted and it was really nice to have a professional conversation but yet so my personal that's why I've been there for 25 years

A great bank but a terrible branch. Shortly after my wife and I were married, we came to this…read morebranch to open our joint account. Although we had all paperwork detailing her name change and our new address, they would not open the account because her physical social security card and new driver's license were not in hand. We had the government-issued temporary documents, but we're still turned away. Since then, they've put in a "business deposit only" lane that not only takes priority, but even when the bank is empty the teller will make you back up and use another lane if you happen to pull into the poorly marked stage. There is another branch about a mile up the road. I suggest you use it if you're a US Bank customer. Much more friendly and helpful staff.

Terrible customer service. I have paid my car loan every month. Three weeks prior the payment being…read moredue and paying basically double on the loan to pay it off early. I get a notice in the mail saying my payment is late. Excuse me! How the f is my payment late when I basically pay double every month and have been paying it three weeks before it's due. Plus I am paid up almost 2.5 yrs on the loan. If your people actually looked at the date the loan was taken out, the amount left on it, and when the loan matures they would see I am not behind on payments. I only owe $2k and the loan is not due to mature/be paid off for another 2.5 yrs. Your math ain't nothing! So it's my fault you applied the last five payments incorrectly. BS. I made you back them out to fix them, remove the additional interest, remove the late fee. Because of this I paid the loan off right that moment. This better not have affected my perfect credit as NO ONE I MEAN NO ONE F's with my credit. Trust me I will be checking and if it has you will fix it after your third ass chewing. I have been through hell and back, lived through hard times, sacrificed to make sure my bills have always been paid on time before I ate to keep my credit good. I can get a loan anywhere if I need one! I do not recommend this credit union at all. I have had now three terrible interactions there. I'd give a negative ten instead of a one star if I could!

Terrible service. Ridiculous I can't put storage on my 17 Impala that I do not drive in the winter…read more I have and can prove I have a Chevy Equinox that I drive in the winter. I don't want salt and snow on my Impala because I want to keep it nice. The insurance department says it's an ineligible vehicle to put storage insurance on. Why should I pay for all the insurance on my vehicle when I don't drive it for three months in the winter. Flipping stupid. Guess I will just pay it off when I get my bonus and say F U Trustone. You'll make less money off of me. I will never do business with you again nor will I ever recommend you to anyone.

I love Educators, I don't like these antiseptic, futuristic locations where there is only virtual…read morehuman contact. There isn't ever a line or waiting, you don't have to get out of your car, so it is convenient. It's also alienating if you're a Boomer like me who misses talking to people.

Horrible service. Just to ask a basic question you are given prompt after prompt ... only to be…read moretold you are 30 in line! Bills take forever to be paid online. Rude staff at automated windows. Very unprofessional. Wish I had never opened an account here! Ugggh