Friendly and helpful in obtaining membership and securing a car loan at a great rate.read more

I have recently closed my account there and removed a significant amount of money because of their…read moredebit card policy. They require you to call them EACH TIME you wish to spend more than $1,000 and you are not allowed to spend more than $1,500 a day. After significant conversation with their management we were still unable to arrive at an agreeable solution. They would NOT give us an increased limit, and said we would ALWAYS have to call them DURING BUSINESS HOURS to ensure the charge would not be declined. I am preparing for my wedding and experienced their abysmal policy because I had the embarrassment of having a charge declined associated with my wedding. Bear in mind that if you are shopping on a Saturday and wish to buy a refrigerator or a piece of furniture, you WILL BE DECLINED if you did not clear it with them first. We decided that we do NOT need THEIR permission to spend OUR money so we closed the account. Do not do business with this bank.

Open 7 days a week, gave me a debit card same day I opened my account, and no lines, friendly…read moretellers, great management.

We tried to deposit a check that was in a bank envelope, printed on a check from a bank, and with a…read morebanks watermark. It had been issued and mailed by the bank for us to deposit at Woodforest. We have made several deposits from this bank previously. Today, they decided to tell us that we were thieves, we were committing fraud, and they were not going to take our check. They then offered to give us 500 of the $2500. They said they would keep the rest for a week. This money was to pay bills and be money for us to live on for two weeks. How the hell was $500 going to help? Rude, unhelpful, and you did this at the height of Chicago's coronavirus issue. You've lost a 16 year customer, who has been receiving these checks for almost 12 years.

**Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

I have had accounts in many different banks over the years, but the combination of location(inside…read morea Pick N' Save Grocery), hours and customer service make this the best bank I have ever dealt with.

We moved to Florida 13 years ago, but kept several accounts with Johnson…read more Anytime we call to ask for assistance, we get an answer and if they don't have it they call you back. The banks in Florida do not know what customer service is. I've been with Johnson Financial since they opened and will no longer bank anywhere else. We closed the accounts in Florida.... Thanks for always putting your customers first.