receiving The TD Branch in Norwalk is SIX star fantastic. They embody the old fashioned idea of…read morepersonal banking where they know your name and take extra time to help you. Many of the staff have been there a long time so they are knowledgeable about the bank and your personal needs. BUT, the reason for only 3 stars is TD Bank's mortgage department. We are in the middle of paperwork for a mortgage. After trying for almost FIVE months to get their attention, going up the ladder of responsibility, repeated promises of "get right back to you", and recently withdrawing a large amount of money every day from our 30 year old account with them, NOTHING has worked. I am now turning to Social Media to see if that gets TD Bank's attention. Thank God we could come up with interim financing, or we would have lost the home we wanted. HELLO, TD BANK Corporate ..are you there???? Willing to lose a 30 year plus business and personal client over something this dumb? If you contact your Westport Ave branch in Norwalk, you'll know who wrote this review!

I've never experienced such awful customer service at a bank anywhere, ever. Unpleasant, impatient…read moreand rude people. This review is based on two experiences years apart.

Avoid Called…read morecustomer service w a simple question regarding an error they made but was disconnected twice. Phone chain pretty lengthy-more so than most. On 3rd try they did not recognize my social security # OR my line of credit acct # which i was reading from my statement. Once i got to a rep he said that to fix the problem caused by their error i had to physically go to the branch. Some customer service in 2023.! Got a supervisor who reiterated this. I asked him 3 times to confirm that they could not fix the problem but he stubbornly repeated his same mantra w different semantics. Would have been very easy to say " Yes" but he was more interested in repeating the mantra 3 or 4 times-a classic failure to acknowledge customer frustration. Conclusion: -Database is weak -Customer service not empowered to correct errors even those made by the bank -cust service line routinely hangs up on customer ( no call back) -supervisor not customer friendly All this for an error made by the bank w no ability or interest in solving the customer problem. 40 minutes to no resolution. Branch people have always been courteous etc but overall processes seem disjointed/broken. Go elsewhere

The best bank for non millionaires and the customer service is the best . My family has been wells…read moreFargo customers for more than 20 years my first and only mortgage guarantee

My local branch of Wells Fargo in Rye NY closed down recently. The branch was always well run and…read morethe staff extremely helpful and friendly. I checked with the Wells Fargo website and found the nearest most convenient location for driving and parking was in Port Chester NY. I am pleased to say that the service at the Port Chester branch was equally as helpful and friendly as I had experienced at the Rye branch. There is a parking lot for the bank at the side of the building with an entrance on Willett Avenue; also metered street parking.

Can't make this up, I've never had a bad experience at this branch or the other one in Westport in…read moreover 25 years of being a customer. I've opened accounts with each of my three kids, set up business accounts as well. Everyone is always friendly, accommodating, helpful and respectful. I think as organizations go these folks must be doing something right. Consistently high levels of customer service and again, always pleasant! I highly recommend doing business at this branch and with this bank.

Dealt with Ramon Pons the branch manager for a home equity loan. This isn't my first rodeo in doing…read morerefinance with my homes, by far he was the easiest and most trust worthy I have done business with. He went above and beyond and kept me informed every step of the way, a seem less transaction. I have been a customer for over 20 years, keep up the good work!

it was the worst experience having a lady spanish cashier cursing at me for no reason then thru my…read moreI'd card and my money , then started cursing me in from of her manager and no one say anything but it will be reported . she doesn't have no manners and no education . She should not work there. she should be fired. this cashing place will loose a lot of customer for having people like her very but very disrespectful . Your personal problems should stay out of the work area but she don't seem to have no type of education Either. This cashier should not receive not even one star.

1 Saw Mill River Rd Is THE best check cashing place in YONKERS and Is it Westchester county…read moreVery professional and trained staff and the owner is an amazing person. 20 years I've been doing my business with Westchester Check Cashing Services. Haraj Lulu

So far so good. I'm giving it up to Mutual Security Credit Union. Had to make a change and have…read moreleft Bank of America and so made the decision I'm giving it up to Mutual Security Credit Union. This organization, situated in Fairfield County, as I am, was a good place to start. Two visits in 24 hours to the branch have been very satisfying in terms of service. They even remembered me! Seriously that's a big deal! I immediately saved $144 per year getting rid of my Bank of America checking account and working with this organization. I only wait for a piece of plastic to arrive ( minor inconvenience) so I can start to resume my normal life with only one Financial institution in place. They've been pleasant to deal with and actually remembered me from day one today to day two! That in itself is remarkable in this day and age where corporate and banker greed is starting to take over our society! Peace out!

It was a pleasant experience to open accounts at Stamford branch today. I was immediate greeted by…read morea staff and the banch manager. Ms. King, the branch manager, was very courteous and friendly. She also explained acoount features and fees to me patiently. Most importantly, Bankwell doesn't nickel-and-dimed customers to death. So far, I'm also impressed with the quality of the online and mobile banking tools and they're easy to navigate around. Furthermore, the phone bank customer supports were very help and nice. I'll provide another update after banking with Bankwell for at least a month.

This is just an ATM location. It shares some parking with the business right next door. There are…read moreonly about half a dozen spots to park. The ATM is brand new and is clean. It is outdoors so keep that in mind during bad weather.

Hi, I'm a frontline worker, RN, at the top NYC hospital to…read morebe affected by the COVID pandemic. Bank of America received an extra $20 Billion in bailout funds, but won't increase my credit limit at all. Because I was ill in January and missed one payment they wouldn't increase my credit line, even by $100! I made all other payments on time and have almost no debt, certainly less than the average American. This is their thanks to frontline workers. Because of Bank of America I can't apply to buy a house! I'm being told to incur more debt by opening a loan I don't need to increase my credit line because BOA won't increase my credit line. Should I feel bad that I fell ill for putting my life on the line to save people and missed one payment? BOA you're what's wrong with our capitalist society!