Very disappointed in Chase and Chase auto. Have been a long time customer of Chase and loved the bank. Hours are convenient and branches are plentiful. I believed their customer service promises and believed they stood behind their words. However, when I needed Chase to honor their philosophy they sadly disappointed.
Of most concern is that a Chase to Chase transfer of money from buyer of vehicle to seller of vehicle done directly was approved and unbelievably one week later I was notified the " funds were rejected"
By the time this happened Chase Auto had released the car Title , signed and sent a lien release, zeroed out the loan balance AND send a letter from Chase bank AND Chase auto thanking me for my business and inviting me to use Chase in the future.
As the buyer of the car drove across country with their new car and title I was informed that the loan was not satisfied and I was again liable for the full amount
Believing in my heart that Chase had made a horrible mistake and would admit to their error and make me whole , INSTEAD I was told repeatedly that the car title was released in " Good Faith" incidentally this good faith excuse was used by multiple Chase representatives !!! Chase continued to insist it was my problem and until this day I have not received a satisfactory resolution. Even when my complaint reached the supervisory level - they remained insistent that car titles are released " in good faith that the payment will come through". Whoever heard of a car title being released by a bank holding a loan on good faith??? The answer is NEVER.
My Chase days are now over and I fully intend to continue to tell everyone I can that they should not trust Chase Auto. Mistakes happen - that is forgivable - however the lack of concern or ability to right this wrong shocks me
Stay away from Chase Auto - sadly that's the best advice and best review I can give. Attempts to enlist the help of my branch manager were largely ignored as well . The Assistant Branch Manager tried to help me but was equally powerless - so I should definitely point out that she tried to rectify the situation but was unable to help . read more
