The Chase bank is not appropriate to work with immigrants, they allowed you to open an account with your single last name passport and your married last name SSn but when your request a credit card you can not be approved because your last name in the passport doesn't match with your Ssn ( married last name ).
They are not familiar with all processes about how we get the documents is this country ( immigration documents proceed) and they don't accept your marriage certificate as a justification about why your last name doesn't match ! Conclusion if you are a immigrant in a document processing doesn't go at Chase Bank, they don't care about your status and doesn't know how. Sorry about my written mistakes. I hope you guys could be able to understand and take care with banks like that. read more