The branch on Notre Dame campus has amazing people. They take the time to explain everything and…read moreanswer all of your questions. We went in just to get information about the Credit Union and ended up opening an account for everyone in the family. The attention to detail and level of customer service was beyond what we expected.

I recently switched from a different credit union to Credit Union 1, and my experience could not…read morehave been better! Everyone at the branch is super welcoming and kind. I opened an account with Sarai, who was super helpful and was engaging, she asked me about my goals, and offered me some options on how to get there. Kari and Chloe at the front counter were also amazing and helped me with a deposit that I made. The branch manager, Scott, also came and engaged in conversation a couple of times. All around the people are wonderful, and I couldn't recommend CU1 more!

Tyler's quick response and attention to detail was Outstanding. We were able to refinance our…read morevehicle with a great rate. Thank You.

Todd was excellent at listening to my needs and thoroughly reviewed my options with me so I could…read moremake the best decision for my car loan refinance. He was knowledgeable, patient and kept me informed every step of the process. I would definitely recommend working with him.

Great Hometown Service…read more Representatives make you feel right at home while taking care of your banking needs in a very professional manner.

Love 1st Source Bank! It's been our best banking experience through the years. Bankers are real…read moredown to earth people that have a I want to serve you attitude!

I like this location compared to other locations. I can usually get in and out fairly fast whether…read moreI'm going inside to do business or through the drive through. Regardless of what day of the week it is. One thing I noticed about this location compared to other locations is how friendly they are. No matter who you are or who walks in every customer is greeted with a nice smile and warmth which is awesome. Because in today's times that doesn't always happen. Also the tellers usually are pretty speedy at getting people in and out which is also a plus unlike other locations I've been to. This is definitely one the better locations compared to other 1st Source Banks.

I had a very good experience here and brooke Forrest was so so helpful! I would highly recommend…read moreto anyone

Essentially, Ultra checking is excellent but since 2021 they require 20 wipes a month to get the 5%…read moreinterest. I want to start by saying that I have been with United for 7 years and overall they have been reliable and fantastic to work with. I have not had a problem of note with my accounts. I have an Ultra Checking, eCash, URewards card, and had an auto loan also. I don't know why so many complain about the loan, maybe these people just didn't pay time; I had a clean experience. The main attraction is the unbeatable interest rate on your checking balance. Why -1 stars? This used to be for 10 swipes of your card per month; this was a mild nuisance to double check progress at the end of the month but easily worth the ~$30/month. Then it became 20 swipes and the operation became completely impossible. Some months I don't even swipe all of my credit cards combined 20 times. Insane!! So I stopped getting the interest and there is nothing I can do. This barrier is really unjustifiable when I can stick this cash on an easy access online money market account like vanguard. Why not fewer stars? Maybe they will see this and change. I hope so, because at its heart, this is a great local credit union.

I've had a dormant checking account recently and the minimum 5 bucks in a savings since I joined…read moreover 10 years ago. I never incurred any type of penalty or fee of any kind. I just got a letter from a company stating I was sent to their collections to settle a debt everwise claims for my checking. I didn't like the new branding and was considering going back to get a new debit card now that I'll be having a direct deposit with a new job. But now I'll never be able to trust them ever again. Caveat emptor.

The phone system has been changed to reroute to a central system and not allow you to speak to the…read morebranch. This is insanly frustrating when you have an issue you need to deal with your local branch to resolve.

Try a bad bank. This is not a credit union that knows customers by name. The 1-800 is absolutely…read moreembarrassing. Horrible customer service. Alexis or Alexa I'm sorry about name being wrong is great. Andy the (branch manager) is reason enough to not due service with this bank.

Chase will harass and harangue you for personal wealth advisory services yet will not simply answer…read morephones during business hours 3 days running due to being purposefully short staffed at brick and mortar location in South Bend near Notre Dame. Have impending family business to address requiring a notary. Will now need to use a mobile notary service instead. Saddened and dismayed by poor customer service. My personal opinion is that customers deserve the same attention whether they have $25 or $250k in their accounts. Looking at diversifying funds between another financial institution due to this obvious lack of customer service. Word to the wise... if you need personal attention, even for a simple question, you must already be a customer and set an appointment online or have a business card in hand from your personal advisor. Wondering aloud to myself how they expect to get new customer base. Please do not expect this branch to ever answer the telephone as you will be sadly disappointed. The (800)935-9935 number you are referred to is AI awfulness and wants voice recognition, last 4 of SS#, debit or account number, 9 digit taxpayer ID #, then finally you are to select "0" for assistance yet it doesn't recognize "0" and simply tells you to try again & terminates the call. This has been an awful experience today. Stand firmly by my posted reviews. See call logs. Tried other cities even. It's prevalent practice at Chase Bank. Cautionary tale... I only post when awesome or awful. This experience has unfortunately been the latter! Awful. Lowered review from 3 to 2 to now 1 star as a result.

Went to this location today and never have I been more discrespected. I was trying to reopen an…read moreaccount and a heavy set lady came to help me open this account. She continued to talk down to me and accuse me of not being a student for a student account when I wasn't even trying to open a student account. She then starting questioning me on my age. I told her there was an issue me trying to open an account online and as I was talking to the teller upfront while I waited she told me if could be a couple of issues. When I told the lady the teller said it might possible be this. She states "well the teller shouldn't be telling you anything because she knows nothing about opening accounts" I ended up walking out and will never sign up or tell anyone to use chase if this is the type of people they wish to employ.