Great bank! I've been banking here for several years now and am very happy with my banking…read moreexperience. The workers are wonderful! ALWAYS smiling faces and friendly. I really do feel like when I come in, I'm seeing friends! Everything is great! Thank you again

I came in on behalf of my grandmother, who I care for, to deposit money and get a statement since…read moreshe's unable to do it herself. While I understand policies and procedures, the attitude from the employee was completely unnecessary--huffing, puffing, and rolling her eyes over an honest mistake about calling the wrong location. Basic respect and professionalism shouldn't be optional, especially when dealing with caregivers and elderly customers. Very disappointing experience.

No i dont recommend i paid all of my loans never late i had a car threw them never late one payment…read moreup then it got paid off try to get a new loan they said no i been here a long time its time for a change

The bankers a rude. They say one thing then deny what they say and say something else. They charge…read moreway too many fees and are impossible to work with.

I am writing to share some concerns about the Michigan City branch. While most of the tellers and…read morecashiers I've interacted with are consistently polite, professional, and helpful, I've had repeated negative experiences with the branch manager. The manager often comes across as rude, dismissive, and unprofessional in interactions with clients. Rather than creating a welcoming environment, their attitude feels disrespectful and discouraging. As a long-time client, this is disappointing and makes me reconsider keeping my accounts at Chase. What could improve at this branch: * A stronger emphasis on respectful, professional communication from management. * Better customer service training for the manager to align with Chase's standards. * Reinforcement of the positive example already being set by the other staff. I truly value Chase's services and the helpful team members at this branch, but I hope this feedback will be taken seriously so that customer trust isn't lost due to one individual. Otherwise, I will be left with no choice but to take my banking elsewhere.

Sitting in the bank for up to an hour because the ATM showed my deposit then took it back .. I'm…read moretold to call claims office .. not my job .. now waiting for clerk who can see my transaction on their computer and camera .. question my integrity.. deposit big or small is my $ . What a waste of an hour of my time to be treated poorly..

A small town friendly bank. They know your name and greet you warmly as you enter the door. My dad…read morepassed away recently and the bank employees sent me a sympathy card. Nice place to do your banking.