First I couldn't pay my Mortgage, then they freeze my checking account because a device logged in…read moreand couldn't pay my mortgage, without notification? Went to the supermarket? Found out there. How embarrassing. They can kick dirt.

How ironic that both locations (Melville & Huntington) ATMs are "out of order" or you can't get ALL…read moreof the options. Every week. LITERALLY. Maybe it's time to upgrade your machines so that every week when I attempt to deposit money I don't have issues with doing that.... just a suggestion ‍.

The call center is useless.. unless you like being on hold.. Going to the bank in person they tell…read moreyou to call the call center.. you like being aggravated this is the bank for you

I am done with this bank! The service has gotten continuously worst! There are 2 tellers on a…read moreSaturday morning and they are only open til 1. I am closing my accounts as soon as I can.

I was with them since they were still Astoria Federal - as Astoria Federal they were a good bank -…read morewith the exception of one very annoying pushy teller who wouldn't take no on the insurance garbage she was trying to shove on me. When they changed over to just Astoria bank the quality died out. The constant charges on my account from them was ridiculous. And once they switched over to Sterling National Bank the charges got even worse - plus the representatives became complete morons when you called for anything. Back in March I callee to close my account, thanks to all the constant charges I went from $176 in my account down to $8.79 in a matter of months. After bring placed on hold for an our a rep finally answered, took forever to figure out how to close my account, but once she did she told me I would receive a check within 7-10 business days for the remaining $8.79 in my account. I never got the check, but I didn't really even think much about it. I did keep getting mail from sterling but didn't pay any attention to it - today I just happened to open one of them, and it turned out to be a statement - as if I never closed my account, and due to all these fees, there's now an overdraft on the account of $3.82. No way am I paying this for their representatives screw up - they still owe me money. And I have now been on the phone on hold 51 minutes waiting for another one of their reps to respond. Update: so after 56 minutes on hold, I finally got a rep who explained the person I spoke with originally gave me all the wrong information. They apparently never close accounts over the phone & never send checks through the mail for closed accounts. After putting me on hold again for 15 minutes she told me after speaking to her supervisor she would have to call me back after they pulled the recordings from when I originally called. She promised to cal me back "well before 6pm" of that same day (it was almost 4pm at the time), that was 2 days ago. No returned phone call from her or anyone else from this horrible bank. Sterling/Astoria is god awful. Never do business with them!

The branch office is large and they have 2 traditional ATMs in front and two new ATMs inside near…read morethe teller windows. Despite this, the lines can get long here with 10+ people around lunch time ~1pm.

The leadership and team of CNB's Melville office is top notch. I came over from a bigger bank…read morewhere I was just a number. At CNB everyone knows my name and they actually spend time talking to me. Every person there is knowledgeable and they work so well together as a team. The branch manager MS is promoting a culture of growth and knowledge. My banker JDO is always available to talk and makes me feel like I matter. My only concern is that MS and JDO will be promoted to bigger and better things because they are great, however, they have done such a great job of building a team that I know I'll always be in good hands. They never sell me, I just want to give them my business.

From the owner: At City National Bank, we're here for every stage of the journey…read more Investment products: * Are not insured by the FDIC or any other federal government agency * Are not deposits of or guaranteed by a Bank or any Bank affiliate * May lose value Equal Housing Lender | NMLSR ID# 536994 City National Bank Member FDIC. City National Bank is a subsidiary of Royal Bank of Canada, one of the world's largest banks. Brokerage Services are provided through City National Securities, Inc. (Member FINRA/SIPC), a subsidiary of City National Bank. Investment management services provided by City National Bank through its wholly owned subsidiary City National Rochdale, LLC, a SEC registered investment advisor.

Citibank has more than 1,000 branches in more than a dozen US states. This Citibank branch is…read morelocated at Walt Whitman Shops outside by Bloomingdale's end of the mall. It is easily accessible off Route 110. Citibank has its own parking lot and drive up ATM. The drive up ATM offers convenient banking since they are 24/7, secure, and you can do banking by staying in your car and with the car running. I've also went inside to talk to a teller and they have been helpful.

Go to the Citibank location in Huntington Village. The staff at the Walt Whitman mall branch are…read moresadly, not competent. And unresponsive. It is a very poorly managed branch. The only time I have ever had a problem with Citibank is with this particular branch.

The absolute worst bank I have ever experienced. Absurd business practices and abhorrent management…read moremake this branch the absolute bottom of the barrel. Lied to by tellers, repeatedly hung up on when calling in, and managers that hide behind glass instead of rectifying issues. The amount of time wasted at this branch is absolutely absurd and Miki DeMatteo and Chris Monroe are of zero help. Save your time and bank elsewhere!

Is this brokerage house out of business? I can't get into my account. They don't pick up the phone…read moreor pick up the chat, and their email response is irrelevant to my question. When I follow up, no response even four days later.

First off this branch is a brand new building and is very nice inside with a comfortable waiting…read morearea. But what really makes this Chase branch many levels above any other Chase location is how nice the Branch Manager, Joseline is as well as the other customer service representatives. It's rare to have so many nice employees in one branch and I only hope it lasts!

I cannot say enough kind words about mt experiences with John at this Chase location. He is always…read moreavailable to relieve you of any concerns and to assist you with your banking needs. Thanks again, John!

Love the convenience of this bank/out door drive up ATM, near places of business for years…read more Although will say they are definitely catering to the U.S.A. love of bigger SUV vehicles. I know I'm short, but I always have to unbuckled lend halfway out window and/or open door to completely to process my transactions. Is it just me and my hot little low profile tires?!?

Clean nice branch with very helpful tellers and staff. I was in and out, lickety split!read more