This is a great bank for free checking and very convenient for me. I always visit a Crissy at the…read moreteller window for all my deposits, she is super friendly and always happy

We love Rhonda! Super nice and answered all my questions. Made me feel welcome and comfortable…read more Great deal.

For those of us traveling from outlying areas of Longview, this is a full-service branch in a nice…read morenew beautfiul freestanding building beside Buffalo Wild Wings, and in front of the movie theater. (For several weeks now, I thought it would be a little kiosk or ATM building or something. Boy, was I surprised.) You'll find both new faces and old at this branch. They remain extremely friendly and customer-service oriented. Maybe it's due to its being new, or maybe it was the time of weekday I visited, but I got right in to see a loan officer. As always, these folks treat you like old friends. I feel like they are truly out to protect my best financial interests, and keep me from making any major mistakes. My elderly mother had just gotten taken to the cleaners by an unscrupulous local auto dealer. ECU's loan officer helped us as much as possible with helpful advice on what to do next. It's a shame the state of Texas doesn't have Elder Abuse laws directed at shady auto dealers. Because they don't, it's important to find a bank or credit union with people you can trust. I trust ECU wholeheartedly, and love their new branch, which will be loads easier to get to than their main branch, south of Longview. Tip: Credit unions have expanded their list of people who are eligible for (free) membership. I encourage everyone who needs a friend in the financial sector to give 'em a try. Their rates consistently beat local bank rates, on both deposits and loans.

First Bank and Trust of East Texas has been my hometown bank for almost a year. I'm either in the…read moreretail branch or the drive-thru several times per week. Chrissy is the nicest employee they have and I look forward to visiting with her each time I have minute to stop in the branch. I've been able to support all of my personal and commercial banking needs through TB&T. The application is robust and able to handle dozens of banking tasks

They use to be a lot better but a lot of staff has changed and they are terrible to deal with!…read moreFirst about 3 years ago I went to the bathroom and left my kids (12, 10, & 9) sitting in the lobby. I was only 20 feet from them, and for whatever reason one of the tellers came and was trying to discipline them and told them they could not have a sucker!! I was gone for only 3 minutes and could still hear in the lobby. I could here them giggling but they were not loud. It was just really awkward and uncalled for at a bank! A first grader knows more math than the mortgage department! Way too long to explain, but just avoid doing business here. You will regret it if you do.

I have banked with these folks for over 15 years and I have never had any issues with them. Always…read morevery friendly staff, great service. To the lady saying she will never use them again, I say: you can't blame the bank for your card getting stolen. Not their fault. I like them a lot and they always are able to assist me in any banking I need to take care of.

This is a great local bank, super friendly staff that's treats you good compared to the national…read moreretail banks that charge you just to talk to a human, I think Chase started charging you when you walk through the front door, they installed debit card readers

My wife and I have been members for almost 20 years and have been taken really good care of. We…read morehave had many auto loans over the years, at one point our credit took a big hit and ETPCU did not beat us up with sky high rates. We did have higher rates than when we have had good credit, but they treated us right. They have always beat the rates car dealers offer other than the zero interest rates, but your better getting a loan at the credit union and taking the cash back offered by the dealer. My only complaint which isn't really a complaint is I wish they had better rates on RV's and it would be nice if they had VA Home Loans.

I am a local business owner, and my experience trying to coordinate basic account services here was…read morefraught with unnecessary hurdles and a lack of professional follow-through. Instead of providing solutions, I was met with "red tape" and outdated procedures that felt more like gatekeeping than banking. There was a significant lack of clear communication regarding requirements, leading to a "runaround" that wasted valuable time during my business transition. No one really seems to know what's what and what's going on in this institution. In an era where efficiency and digital integration are standard, this institution feels stuck in a "manual" mindset that is not conducive to growth or modern entrepreneurship. I have since moved my business and personal accounts to a different institution that actually values my time and understands the needs of a scaling professional. they also nickel and dime you on everything. Since I am moving out of their Service area, they waived the fee of closing my account within a month. Bottom line: If you are a business owner looking for a streamlined, supportive banking partner, look elsewhere. They are more focused on finding reasons why they "can't" help you than finding ways they can.

Some of the people can be helpful but most peopl their awful. I wouldn't keep a dime here. Most…read moreare inconvenienced by their jobs. If you are looking to finance go anywhere else . Save yourself the headache and the dealer receipt of his kickbacks.

I've been a customer here for over five years and yet they refuse to cash any of my checks without…read morea five day business hold, doesn't matter how large or small the check is or how many deposits you've gotten there or how good your history is with them. They will beat you around the bush and do nothing but waste your time on every level. I've never experienced this with a bank and frankly it's the worst business practice i've ever dealt with, considering they won't give me my FEDERAL GOVERNMENT ISSUED CHECK. I'm more excited to close my account and never put another penny in than I am to get the money that i've been waiting for that made all of my bills late. The ladies are very nice though, i've never had any problems with kindness from the staff. The company procedures is where my issues lie, and whoever has been in charge for the past two years is possibly the most out of touch individual in east texas. Just don't waste your time if you don't want to have to wait over a week every time you get paid to even have a chance to see YOUR MONEY.

I made the mistake of contacting them from a mailer. DO NOT DO IT!!!!…read more They are now harassing me and calling me multiple times daily because I informed them they are not able to meet my needs and resort to inferring I am not as smart as some of their other clients. Why would I do business with that!

Just had a wonderful experience with Texana Bank. After 2 of my friends just got loans to purchase…read moretheir homes over some of the local banks I decided to try them. Corey was amazingly professional with many options for me. He took the time to learn what our circumstances were and created a loan program that works with our current budget. I recommend them for your next mortgage for sure! Super friendly.

If I could rate Community Bank lower, I would. My father-in-law passed away on November 9th, and…read morealmost immediately, the bank returned his October Social Security payment. Social Security confirmed that, because he was alive in October, the bank had no legal grounds to withhold or return that payment. However, Community Bank insisted that they had received a notification from the SSA--yet the SSA hadn't even been informed of his passing at that point. After considerable effort, we spoke with Ty Gibson, who provided no help and merely cited "bank policy" as the reason. Even our local Social Security office admitted they frequently see this exact issue with Community Bank. The same thing happened when my mother-in-law passed eight years ago, and eventually, they had to issue us a check after much back and forth. This situation raises serious concerns: 1) How did the bank find out before the SSA? 2) Why was the payment returned for a period when my father-in-law was still alive? 3) Why does Community Bank persist with this practice when they know it's wrong? In short: AVOID Community Bank. Their handling of sensitive matters is unprofessional and unacceptable.

I have been banking here since the 90s. In addition to credit cards and personal loans, I have…read morebought two houses and three cars through them. Yesterday, I was accused of not being the owner of my own account when I tried to make deposit. This was after showing the teller my drivers license, after saying my social and account number, and after listing the names other members connected with the account. NONE of that information was even necessary considering I was adding funds to the account, not taking them away! I'm sick of Eastman's awful customer service and I will be taking my business elsewhere when I move out of state next year. I used to work in banking - please train your new tellers to treat your customers better!

Horrible customer service! Unbelievable how they charge you overdraft charges when your available…read morebalance is hundreds if dollars more than charge presented. After several phone calls and emails and visits to branch there has been nobody explain it to me yet.