What a bad experience. I called ahead to see if I could set up an account for my father and I so I…read morecould easily transfer him $. I live in CA, my father lives in Arkansas. This chase is the closest. I was told yes, bring him into a branch. I flew out, drove him over two hours. I open an acct. with my father on it. Before leaving I asked the banker. Will each of us receive our respective cards where we live, she says yes. I stop and clarify, my dad's will go to Arkansas? She says yes. He was there when I asked. 3 weeks later he does not receive his card. I go into my local chase branch.. as the main account holder I cannot order him a card. He calls the branch he went to, they will not issue him a card, because he is not the main account holder. They are now saying he has to make the trek back and request one in person. Mind you he has health issues and I had to fly to Texas, drive to Arkansas, pick him up, drive him to Texas, then back to Arkansas 2.5 hours each direction after picking him up. This is a terrible experience. They assured me so many times he would receive his card. I've been with this bank for so long and I am so very disappointed in how we have been mistreated and misled. I never would have made the trip if we knew they were going to do this. I am looking into cancelling all accounts at this point.

I brought my dad in to help him get some bank statements and debit card. The teller informed us we…read moreneeded to see a personal banker to get that done, so we sat down in the waiting area. A lady without any name tag approached us and told us to follow her. We told her what we needed and then she asked for an ID and debit card. (He doesn't have a debit card, that's what we came in for...) she then told us there was no account. "He doesn't have a checking account with us." I laughed and asked Dad where his money is if he doesn't have an account. I stepped outside to call my mom for the account number, and a couple minutes later, Dad walks out and said she found the account. Turns out, the account had Tony instead of Antonio and that did make all the difference. She continued to be condescending towards Dad and I. She was snarky and overall probably shouldn't be working customer service if she is that way with everyone. Do better, Michelle... and start wearing your name tag.

I hope this issue can be address and make this clause in a…read moreloan not in fine print on the back and more know to consumers who get loans from a financial institution instead of avoiding it and not telling the consumer upfront. This complaint is against the East Texas Professional Credit Union in Longview Texas for loan that was held back to secure title to boat on loans that was paid off with title on it. I am filing complaints for help with it for other consumers who are not told of this Clause from Texas Credit Unions. I recently paid off 2 loans at this bank one was a loan for a vehicle 2012 Dodge Ram and that other was for a Snapper Lawn Mower. I placed my 1998 Ranger Sport R73 boat as collateral on one of these loans. I could not find out which one due to the credit Union locking my internet account and not providing me access to my account when I called to reset my password. The Dodge Ram Loan was paid in full and when I called the bank and told them I was paying the Snapper Lawn Mower loan off and told them I was wanting to know what I needed to do to get my title back to boat when paid off. I was informed by collection that they were not releasing it. When I asked why collection advised me that the supervisor was not releasing for a loan that was in collection after being charged off it was around 1,700. I was unaware of the loan or it being charged off. . I was also told that i had a negative balance on my checking account around 250.00 that i have not used in 4 to 5 years. All this was charged off and I was not told of it until I asked about title upon paying snapper loan off. I also check my credit report and saw that the two loans I paid off they have mark the 2 paid loans as negative and still affecting my credit even after disputing it. I also filed a complaint with the credit union department, Comsumer protection agency and the better business bureau. Iam expecting a response on the all of these from the bank. I have filed complaints and talk to attorneys about this case and was advised that credit unions have a clause in small writing on the back called Cross Collateral clause. Cross-collateralization is used when the collateral for one loan is also used as collateral for another loan. If a person has borrowed from the same bank a home loan secured by the house, a car loan secured by the car, and so on, these assets can be used as cross-collaterals for all the loans. They can hold collateral for previous loans back for collateral that you did not sign to be for collateral. So basically if you get Loan A in 2018 for 2 years and put a item for collateral up and then get a Loan B in 2019 for 2years the collateral just rolls over so if you continue to get loans it just rolls over to the next loan. Only credit unions have this clause. So if you default Loan B, C, D,E they can reposes Loan A collateral, So at the end of the year they write the item off and make money for write off and hold your collateral and make money off it. So they double or triple there profit with write off. I feel that they actually BLACKMAIL you when you sign the loan because of that clause in small writing that they do not tell you about when you get it. I wish that this could be changed at least for consumers to know this before they sign for a loan with collateral on it. I would have never put my collateral up if i knew it would just roll over for each separate loan you get. This is unfair practice by this bank and unfair for the consumer who do not know of this clause. Please make it available and make Texas Credit unions tell consumers to tell people of this clause in small writing on back of loan documents. Thanks, and I hope this can be resolved and some law to fix this issue with the Credit unions. I will continue to be proactive on this issue until it is resolved for other consumers to be aware of this. I will pay this this loan but want the Texas credit union to change this clause or at least advise consumers of this. They are making money every year from write off that they do for defaulted loans and making more with the loan that they have to pay from this Cross Colleteral Loan.

Went to counter to get change for a $20.00 from my account. One person helping a customer the other…read moreone said she would help me. l stated l need change for $20.00. l owe someone $12.50. She was talking on the phone. She asked me to repeat myself. l did. She still on the phone. Then she gave me a withdrawal slip of 12.00. the cent part was scratched out. l said l owe someone $12.50. Still on the phone. Gave me a withdrawal slip of $12.50 and the money, still on the phone. l guess she was a trainer because the other girl had a question she asked once l walked away. l needed exact change or l would have gone to the ATM. When at work, work.

Very Professional Staff - Staff is Friendly with Great Customer Service - Convenient Hours for…read moreCustomers - Easy to Access Location for Customers - Customers' Financial inquiries answered quickly & completely -

Austin Bank is great! They have friendly service and super nice employees. I left my old bank for…read morethem and never looked back. You won't regret giving them a try!