This is a great bank for free checking and very convenient for me. I always visit a Crissy at the…read moreteller window for all my deposits, she is super friendly and always happy

I had to call four times and speak to four different people who didn't really speak a ton of…read moreEnglish to cancel my debit card that I had lost. I actually spoke with a supervisor, and she told me there was nothing she could do for me, that I "had to go through the automated system". I explained to her that I actually had my card number, expiration date, and security code, my SS#, birthdate and everything she needed to validate me, but she said she could do anything for me. It is difficult when you lose something that is valuable and just want to turn off the ability to use the card, but are continually told there is nothing they can do. I had been very pleased with everything that Eastman had done for us previously, but this lack of customer service has me second guessing my decisions.

We love Rhonda! Super nice and answered all my questions. Made me feel welcome and comfortable…read more Great deal.

First Bank and Trust of East Texas has been my hometown bank for almost a year. I'm either in the…read moreretail branch or the drive-thru several times per week. Chrissy is the nicest employee they have and I look forward to visiting with her each time I have minute to stop in the branch. I've been able to support all of my personal and commercial banking needs through TB&T. The application is robust and able to handle dozens of banking tasks

Lisa made my day with being so pleasant. Asked for a couple of $50 dollar bills and she offered…read moreenvelopes to go with them. She knew what they were for. lol. As i'm walking out another bank employee that was engaged in a conversation with a customer, stopped to wish me a Merry Christmas!

Everytime I come to this chase the employees are cold and useless. I tried to make a deposit that…read moreive made 100 times and some blonde Karen type refused. It was made out to me!! Stay away from this Chase, it sucks! Lousy parking, lousy employees!

This is a great local bank, super friendly staff that's treats you good compared to the national…read moreretail banks that charge you just to talk to a human, I think Chase started charging you when you walk through the front door, they installed debit card readers

My wife and I have been members for almost 20 years and have been taken really good care of. We…read morehave had many auto loans over the years, at one point our credit took a big hit and ETPCU did not beat us up with sky high rates. We did have higher rates than when we have had good credit, but they treated us right. They have always beat the rates car dealers offer other than the zero interest rates, but your better getting a loan at the credit union and taking the cash back offered by the dealer. My only complaint which isn't really a complaint is I wish they had better rates on RV's and it would be nice if they had VA Home Loans.

We've had good experiences with East Texas Professional Credit Union in the past -- great car loan…read morerates and friendly in-person service. Unfortunately, our recent experiences have been very disappointing. First, we were told we had to drive five hours to a branch in person to initiate a rollover. When we got there, we learned that wasn't true at all. All we needed to do was initiate it through our brokerage account directly. We weren't given that information up front, so the trip was a complete waste of time. Second, when we did proceed with the rollover check, it was mishandled. The check was sent without the account number, got rejected, and then was deposited into our regular account with a stop payment fee charged to us. It took more than two weeks and multiple inquiries to get that fee refunded. And when the refund finally came through, it wasn't even deposited into the correct account. Throughout this whole process, there was no communication, no explanation, and no apology. Finally, when we tried to make a principal-only payment on our vehicle loan, the service was just as poor. We were told it couldn't be done until the following week because of ACH, even though the funds were clearly available in our account. The representative promised to call us back multiple times but never followed through. We always had to chase her down, and every time we did, we were just given another excuse. Between being given misinformation, wasting time and travel, mishandling our money, refunding fees incorrectly, and failing to communicate, we've lost a lot of trust in this credit union. This whole experience has made us consider leaving ETPCU altogether. I hope they take accountability and improve, because this level of service is unacceptable.

This is by far the best bank I have EVER HAD!!! I moved from California to Texas and have had all…read morethe major banks from chase to Bank of America and telco is by far the best!!! Their customer service is so amazing their services are phenomenal I'm so impressed and happy with them!!

Some of the people can be helpful but most peopl their awful. I wouldn't keep a dime here. Most…read moreare inconvenienced by their jobs. If you are looking to finance go anywhere else . Save yourself the headache and the dealer receipt of his kickbacks.

Great start, followed by a nose dive…read more Great start, great rates, worked through the processes. Great working with the DanielS. Unfortunately, the bank made an error in the final loan amount. The final loan amount was higher than the actual principal amount to be financed. I had notified the bank, of this error prior to closing. They agreed to fixed this. Unfortunately, I did not catch the error at closing. And the bank refused to change the documents after I had already signed them. Shame on the bank. I would not recommend this bank.

Working with with this bank for my mortgage has been such a headache. My closing has been delayed…read moretwice. I was supposed to close on 7/16, then it was changed to 7/17. After I already gave the rental unit notice that I will be vacating with my closing date 7/15. Assuming I would be out by 7/18. Turn over rental by Sunday. Now closing maybe 7/21 and not even cleared on that or even gotten any update back. Now I'm in such a jam, because closing delayed once again. I get this process is not simple. But, I felt as If we been thrown around from down payment amount went from 18k to 20k ... 20k to 25k ... 32k and now 34k... , to closing date, and God no telling what else. While the underwriters are enjoying their weekend with their family. Meanwhile, my family is scrambling to figure out where can we stay, where can we move our stuff, etc Who cares about anyone else family right ! As long as they enjoy their weekend.

If I could rate Community Bank lower, I would. My father-in-law passed away on November 9th, and…read morealmost immediately, the bank returned his October Social Security payment. Social Security confirmed that, because he was alive in October, the bank had no legal grounds to withhold or return that payment. However, Community Bank insisted that they had received a notification from the SSA--yet the SSA hadn't even been informed of his passing at that point. After considerable effort, we spoke with Ty Gibson, who provided no help and merely cited "bank policy" as the reason. Even our local Social Security office admitted they frequently see this exact issue with Community Bank. The same thing happened when my mother-in-law passed eight years ago, and eventually, they had to issue us a check after much back and forth. This situation raises serious concerns: 1) How did the bank find out before the SSA? 2) Why was the payment returned for a period when my father-in-law was still alive? 3) Why does Community Bank persist with this practice when they know it's wrong? In short: AVOID Community Bank. Their handling of sensitive matters is unprofessional and unacceptable.

This credit union is great!! While the main Longview office is located just outside the Eastman…read moreChemical Plant, it is actually a community credit union. The people who work here are very professional and if there is ever anything "amiss" with your account, they are quick to fix it -or at least research it quickly! They have no-fee ATMs all around, and they even have a smartphone app that allows you to do a "mobile deposit!" Very cool!

I have been banking here since the 90s. In addition to credit cards and personal loans, I have…read morebought two houses and three cars through them. Yesterday, I was accused of not being the owner of my own account when I tried to make deposit. This was after showing the teller my drivers license, after saying my social and account number, and after listing the names other members connected with the account. NONE of that information was even necessary considering I was adding funds to the account, not taking them away! I'm sick of Eastman's awful customer service and I will be taking my business elsewhere when I move out of state next year. I used to work in banking - please train your new tellers to treat your customers better!