The people in the bank have been nice and attempt to help but whoever redesigned this banking…read moresystem with all the online hiccups needs to go. 3 months ago, we attempted to wire money to open an account elsewhere. Despite acknowledging via text and email that it was a verified transfer, they cancelled it. Then, THEY CLOSED activity on the account so everything BOUNCED without anyone advising us. We straightened all that out. It took over an hour. Last month, we applied for a credit card. Since we don't have cell phone and online service, we did it at the bank with the rep that knows us. She scanned our ID's and did all the work on her computer. We signed on the screen and received the card. We tried to activate it. DIDN'T work! Called today - 40 minutes on phone, mostly on hold, being told we need to send our ID's to verify the account. They don't have any of the stuff that was done in the bank. Really?? You sent us the card!! This bank wants the money from senior citizens who like to save but doesn't have any method of dealing with the tech free customer. I'm using my daughter's device for the complaint but I do personal banking in person and my phone is a landline. Capital One, if you want me to leave, I will. I picked you because you were local.

This bank just get worse and worse…read more Ever since they did the so called re modeling, it has really gone down hill. 4 people behind the counter, but only one working. Whoever is in charge of this "new way" of banking needs to GO!!!!!!!!!!

Karla, Teller (customer service) has such a positive attitude and is always pleasant & helpful…read more Thank you for always having a smile.

The people that work at this location are horrible…read more Came in today to withdraw money from my checking account. Three tellers working and two were not helping customers and I was the only person on line but I still waited 5 minutes to be helped. When the teller finally acknowledged me, she told me the card reader was not working and made me wait to speak while she wrote something down on a notecard. She was behind a cage of plexiglass and asked me what I wanted - which I said was to withdraw $210 from my account. She asked me if I was cashing a check. I said no, withdrawing $210 from my account. She didn't appear to hear me, so I held up my id and card and repeated myself a third time. She asked me if I wanted the $210 "any particular way." Which wasn't a necessary question at all- my card had not been scanned and her drawer not opened yet- but I'm really polite so I answered - 2 hundred dollar bills and 1 ten dollar bill. The lady looked at me as if she was confused or could not hear me- so I repeated this again. She repeated back to me "Two hundred in tens?" I obviously was not going to be able to communicate with this woman without screaming in public, so I said "never mind" and left. I used the ATM outside and did not get the bills I needed. Wasted my time and made me late and angry and I did not get what I required because of garbage service. None of the 10 other bank employees sitting at their desks without customers addressed the issue. This location has sucked for decades it's like their putting in effort to be thoroughly awful. Do you know how hard it is to get me mad?

To start this review, I want to mention that I have been a Td Bank member since I was 15 years old…read more This branch is the absolute worst branch I have ever had to deal with in my life and I am making this review from years of having to deal with them. Starting with them messing up the paperwork on a business checking account for me causing months of problems I had to go to a different location to get it fixed. To the constant lack of Customer Service friendliness helpfulness every staff member there has a negative attitude and is an absolute headache to deal with. This is the worst bank, the worst location the worst branch I have ever dealt with and to be completely honest it is literally the closest bank to me and I am shopping around for new banks to drive out of my way to not go to Td Bank. Do not join Td Bank do not go to the West Babylon location if you are a member. They are horrible. I just left making a deposit in the drive-through and the girl behind the counter made me claim why I deposited an amount under the necessary claiming amount and then didn't say bye thank you. Have a good day. Nothing the rudest people ever.

I have been coming here for years and I've always been so happy. The employees are always so nice…read moreand it's always been pleasant to go there. There is this one manager there, I don't remember his name, but he's always walking around whenever there are customers waiting to be helped out and sees how they're doing. I remember when I had my Harry Potter backpack on he came up to be and asked me which house it was and recognized that it was from Harry Potter. I'm a big Harry Potter fan, and that kind of made me happy that at least he recognized where my backpack was from.

Kudos to the branch manager Joe who resolved my problem with service fees dating back to Dec 2022…read more After many phone attempts and another branch manager at another location could not help, I tried again with Joe because I knew I was in the right! With his persistence my refund was complete in 10 days! Also other personnel at this branch courteous and professional.

Worst bank of America chain I've ever been to. What's the point of having ATMs if you can't…read morewithdraw cash literally almost every time I go here you cannot withdraw cash from their ATMs.. why?!

Steven Harris is the man! This bank actually made me feel like I was family. What nice people...I…read moreopened a checking out even though I already bank with Chase cause they were so nice. Also this is a cool looking building.

Melanie Donovan is clueless when it comes to banking. She's always rude and bothered. I overheard…read moreher trash talking other customers many times. She is the reason I'm taking my money to another bank.

My branch I go to in copiague are always quick & friendly I've been going there for years I wish…read morechase brought back the rewards program that's my only complaint

Just 1 teller on a Saturday morning and local branches closed…read more BOA should try to do better.

Jonathan L. the Relationship manager was great to deal with!…read more Unfortunately I came to close an account, but he was extremely thorough, polite and made a concerted effort to keep my business without being ridiculously pushy. I have some follow up questions to ask of him but am confident he will handle them for me.

Used to be called bethpage Federal credit Union.but the name change didn't change the excellent…read morepersonal care that they give in this bank.from the tellers to the manager all are very helpful and friendly.

Since this is my secondary bank, I can't give it a full five stars yet, but I really appreciate its…read morestrong community vibe. When I visited, I noticed they were hosting a fun pumpkin contest for employees, which adds a nice personal touch. I also have several friends who have worked at this branch, and they've spoken highly of their experience here. It's great to hear such positive feedback about the workplace environment!