The people in the bank have been nice and attempt to help but whoever redesigned this banking…read moresystem with all the online hiccups needs to go. 3 months ago, we attempted to wire money to open an account elsewhere. Despite acknowledging via text and email that it was a verified transfer, they cancelled it. Then, THEY CLOSED activity on the account so everything BOUNCED without anyone advising us. We straightened all that out. It took over an hour. Last month, we applied for a credit card. Since we don't have cell phone and online service, we did it at the bank with the rep that knows us. She scanned our ID's and did all the work on her computer. We signed on the screen and received the card. We tried to activate it. DIDN'T work! Called today - 40 minutes on phone, mostly on hold, being told we need to send our ID's to verify the account. They don't have any of the stuff that was done in the bank. Really?? You sent us the card!! This bank wants the money from senior citizens who like to save but doesn't have any method of dealing with the tech free customer. I'm using my daughter's device for the complaint but I do personal banking in person and my phone is a landline. Capital One, if you want me to leave, I will. I picked you because you were local.

This bank just get worse and worse…read more Ever since they did the so called re modeling, it has really gone down hill. 4 people behind the counter, but only one working. Whoever is in charge of this "new way" of banking needs to GO!!!!!!!!!!

Karla, Teller (customer service) has such a positive attitude and is always pleasant & helpful…read more Thank you for always having a smile.

The people that work at this location are horrible…read more Came in today to withdraw money from my checking account. Three tellers working and two were not helping customers and I was the only person on line but I still waited 5 minutes to be helped. When the teller finally acknowledged me, she told me the card reader was not working and made me wait to speak while she wrote something down on a notecard. She was behind a cage of plexiglass and asked me what I wanted - which I said was to withdraw $210 from my account. She asked me if I was cashing a check. I said no, withdrawing $210 from my account. She didn't appear to hear me, so I held up my id and card and repeated myself a third time. She asked me if I wanted the $210 "any particular way." Which wasn't a necessary question at all- my card had not been scanned and her drawer not opened yet- but I'm really polite so I answered - 2 hundred dollar bills and 1 ten dollar bill. The lady looked at me as if she was confused or could not hear me- so I repeated this again. She repeated back to me "Two hundred in tens?" I obviously was not going to be able to communicate with this woman without screaming in public, so I said "never mind" and left. I used the ATM outside and did not get the bills I needed. Wasted my time and made me late and angry and I did not get what I required because of garbage service. None of the 10 other bank employees sitting at their desks without customers addressed the issue. This location has sucked for decades it's like their putting in effort to be thoroughly awful. Do you know how hard it is to get me mad?

I have been coming here for years and I've always been so happy. The employees are always so nice…read moreand it's always been pleasant to go there. There is this one manager there, I don't remember his name, but he's always walking around whenever there are customers waiting to be helped out and sees how they're doing. I remember when I had my Harry Potter backpack on he came up to be and asked me which house it was and recognized that it was from Harry Potter. I'm a big Harry Potter fan, and that kind of made me happy that at least he recognized where my backpack was from.

Everytime I make a deposit this girl named Gabby writes on my deposit slip have a nice day with…read more smiley face I find this very I appropriate and wish her not to do it anymore . this is bank and I keep my deposits slips and she's constant doing this. This isn't starbucks where they write on your coffee cup this is a bank and it's very inappropriate. I,will be contacting corporate on this matter since the assistant manager was extremely rude.

Kudos to the branch manager Joe who resolved my problem with service fees dating back to Dec 2022…read more After many phone attempts and another branch manager at another location could not help, I tried again with Joe because I knew I was in the right! With his persistence my refund was complete in 10 days! Also other personnel at this branch courteous and professional.

Worst bank of America chain I've ever been to. What's the point of having ATMs if you can't…read morewithdraw cash literally almost every time I go here you cannot withdraw cash from their ATMs.. why?!

Melanie Donovan has been charging bank customers $2 in cash…read morefor notary services. Since the bank does not compensate her for notary work, and she is collecting fees directly, this could be FRAUDULENT . Additionally, the workload has become too much for her to manage.

Steven Harris is the man! This bank actually made me feel like I was family. What nice people...I…read moreopened a checking out even though I already bank with Chase cause they were so nice. Also this is a cool looking building.

My branch I go to in copiague are always quick & friendly I've been going there for years I wish…read morechase brought back the rewards program that's my only complaint

I have had nothing but exceptional experiences every time I visit this Bank of America…read more I have been a long time client for many years, and my business partner and I use this branch regularly for our local ice cream shop. I am there weekly for deposits and change orders, and every single time I leave with a smile on my face. Over time, I've gotten to know some of the staff, and one of my favorites recently retired. I was honestly a little sad about that, but the newer staff members have been so kind, helpful, and phenomenal. I especially want to shout out Jill. I believe she is a manager, and she is truly perfect for the job. She has such an amazing, bubbly personality, and she brings such refreshing energy to the branch. It is honestly exhausting when you have to deal with people who act like mindless robots, or employees who make you feel like asking questions is an inconvenience. I have had poor experiences at other banks where everyone seemed miserable, had a frown on, or made basic customer service feel like pulling teeth. This Bank of America is completely different. The staff here actually seem happy to help, and Jill is a huge part of that. She is professional, but still authentically herself, and you can tell she genuinely cares about her clients and wants everyone to leave satisfied. I also want to give a shout out to Rohit, and I hope I am spelling his name correctly. I believe he is a newer member of the team, but he is so kind, well spoken, polite, and has a very comforting energy to him. He has amazing customer service, and I have personally watched him handle difficult customers with so much grace. Even when you can tell a situation is stressful, he stays calm, respectful, and professional. I've also noticed how he interacts with the other employees, and he is always well mannered and kind. He may have more of a reserved personality, but he comes across as very genuine, and that is something I really appreciate. I also want to acknowledge the other staff members I've encountered, even though I am forgetting some of their names at the moment. There was another gentleman (I believe his name is Jared?) who was also amazing, very calm, intentional, and clearly caring. I watched him remember an older woman who had come in weeks before, and he remembered exactly what she needed without her even having to explain everything again. That was really nice to see. Overall, this branch has been phenomenal. The people here actually care about their clients, and that makes such a difference. Shout out to Jill, Rohit, and the rest of the team for bringing such great energy and customer service to this location.

Just 1 teller on a Saturday morning and local branches closed…read more BOA should try to do better.

Used to be called bethpage Federal credit Union.but the name change didn't change the excellent…read morepersonal care that they give in this bank.from the tellers to the manager all are very helpful and friendly.

Since this is my secondary bank, I can't give it a full five stars yet, but I really appreciate its…read morestrong community vibe. When I visited, I noticed they were hosting a fun pumpkin contest for employees, which adds a nice personal touch. I also have several friends who have worked at this branch, and they've spoken highly of their experience here. It's great to hear such positive feedback about the workplace environment!