Too bad I can't give them a zero. Their alleged fraud department shut down my account, which I…read morewould be fine with if they were trying to protect me from fraud, however, they couldn't even be bothered to calll me, or text me, or even send me an email and let me know that my account was shut down!! I found out the hard way 5 days later. Then I was required to go to the lilburn location and sit there for over an hour.waiiting for the woman in fraud to "review" my account, even though I was sitting there with the person who was trying to send me the money, and explaining to them that it was not fraud in the first place!!!!! ZERO COMMUNICATION!! WTF?!?!

I've been a member of Georgia's Own (Lilburn Branch) for over three years, and I couldn't be…read morehappier with my experience. One of their employees in particular, Cheryl Stukes has been friendly, knowledgeable, and genuinely invested in helping me reach my financial goals. I've saved a significant amount on loan interest compared to what my previous bank was offering, and my savings account earns a much better rate.

Terrible service. I closed my account and wanted a cashiers check. The Customer Service…read morerepresentative asked me twice to talk to an investment officer and I declined. The third time she got up from her chair to see if the branch manager sign the check, she still came back empty handed. The manager refused to sign my cashier's check unless i make appointment with investment officer. I was forced to make an appointment, then the manager finally signed gave me my check. The manager also asked me how I would rate the service. I told him the service is a 5 but I really wanted to say a 1. Since I didn't want to argue with him, I just told him a 5. They should not ask the customers the ratings of the service because it is too confrontational and very uncomfortable

Best costumer service Adnan Polat A very professional and kind person it helps you with all your…read morequestions. My rating is definitely 10/10.

CREDIT CARD SERVICES - I have called Chase from 3pm on Feb 2, 2022. It is now 7:42pm. I have placed…read moremore than 9 calls only to be placed on hold and be transferred for more than 3 hours. The end result was a rep advising me the department I need to speak to is closed. HORRIBLE SERVICE.

I love the fact that their normal banking isnt from 9 to 5 but instead 9 to 6…read more Their atms are almost never down (: The staff is wonderful. They are very friendly and very helpful.

By far the worst customer service. If you don't have an appointment they won't see you. Word of…read moreadvice to them. Don't judge a book by its cover. I go into a bank looking a certain way to see what kind of service I get. Needless to say I took my money to another bank.

I cannot recommend this bank to anyone. I have been with this company for over…read more20yrs.(Wachovia).Tellers do not pay attention and customer service is not competent enough to resolve issues. Thank you Wells Fargo for the inconvenience you have created on the day before Thanksgiving. I see all reviews and I learn that all Asian American have lowest rating for this bank. From last three years. So please review in this matter asap. You have my information please call me.

Went in to open a new account for the bonus because their online portal doesn't work and they guy…read moreacted like he only had a lesser offer available. Barely any babj locations and poor customer service. Why would anyone bank here?

I have always banked with 5/3. I don't really like this location because they are very slow, it…read moredoesn't matter what time I go the tellers are very slow. Everytime I come in if there is a line or no line it still takes forever for them to process my transaction. I will say they always apologize for the wait but I really dont care to hear their apologies. Unfortunately this location is the most convenient, so I feel like I have to go here. Sometimes I use the ATM cause I don't want to be waiting in line for a simple deposit. Most of the tellers in there are nice and they usually have a smile on their face. If they could improve their speed of service it would make the whole experience much better for me.

Have been with them since 1994 and paid off a mortgage with them as well. How was I treated when…read morethey started taking out $12/month from my savings without notifying me? instead of doing the right thing and refunding all of the $96 they took from me, they said $24. Remember this is from a corrupt bank who just got their 8.5 million dollar penalty reduced to $115000. They don't care about their long time customers. Off to my local credit union!

I went in the middle of the day, when most people try to do their banking on lunch. Despite the…read morefull house, I was pleasantly met by the manager at a teller station. I had a wonderful customer service experience, which doesn't happen often at the bank. I won't likely ever be back in this location, but I certainly appreciated a rare glimpse of actual service. That doesn't happen much in their profession! If I had to complain (sarcastically), I'd say that I had an AWFUL experience with their sucker collection. I picked the mystery flavor, and much to my disdain, was Root Beer flavored. Ugh. So, -1 star for the sucker basket! Otherwise, a 5 star experience.

Absolutely can't stand this location and hate it's the only one close to me. They rather sit and…read moretalk about nonsense than help customers. I'm always here almost an hour no matter how simple what I need is. I been sitting here 40 mins just waiting for a debit card to be printed while the employee talks nonsense about football and things he wants to learn.

I have been banking with PNC for years and have no complaints.They seem to do what a bank is…read moresupposed to do.

I had an home fire, and dealing with a stressful situation but Judith was really a blessing and…read moretook a load off thank you for being a wonderful person with great customer service.

The worse teller. 12/04/24 she is so unprofessional, rude, unhelpful and snub. I don't understand…read morewhy she can't do her job properly and have customers service. I'm very disappointed and unsatisfied with her and who she is representing. she should not be in this position.

I usually avoid going inside of banks but I had to go inside for this visit. It was a little bit of…read morea wait only because it was a Saturday and there are limited locations open on Saturdays. To add, you only have a few hours of the bank being open on Saturdays. I only saw two people working behind the counters. There was another employee at one of the desks. He made it a point to greet everyone in line and ask specifically what brought them in. He was able to help me get out of the long line and complete my transaction. I was in and out in less than 10 minutes.

The person was very knowledgeable i've been dealing with an issue for weeks now and she was the…read moreonly person to figure it out her name is Euketha!