One the best branches of any bank I've been too. Everyone is so courteous: Nick, Ryan, Vanessa,…read moreJohn Z, ... Everytime I go , I get A+ service, very little waiting time if at all. They all make you feel like a million bucks customer. It's a pleasure to bring my business to chase

Honestly this branch changed my entire view of Chase as a whole, the atmosphere was friendly and…read moreclean. I deal with Chase directly for my employer and went in to this branch to open up a personal account. Ryan H went over everything diligently and professionally and set me up. He and the Hispanic girl (so sorry I don't remember her name, but I've seen her at multiple other chase locations previously for my employer) made my experience GREAT, and I will always go out of my way to go to this specific branch because of them specifically!

I have been getting charged a $25 maintenance fee for the past eight months. I went to two other…read morebranches and they were unable to understand the problem with linking my mortgage to my bank account and it not incurring charges. Jason over at this branch fixed my issue in under one minute. I think I was in the bank for less than three minutes with the refund of the charges. I like to give kudos where it's deserved. Thanks again.

Service is horribly horribly slow. Don't come here unless you want to lose your mind waiting for…read moresomeone to help you.

The Financial Advisor/Planner (I'm unsure of his actual title but he's the one that opened my…read moreaccount) keeps texting and calling me. He got my personal information when he opened my account. That same day I got a text saying "Hey ______, if you want I can...." he was trying to "hang out"... I ignored it.. he sent a few more texts, called and then Whatsapped me. I finally replied telling him no...that I'm basically not interested (I probably should have called him out for what he was doing but it was so surreal, uncomfortable and weird.) I didn't hear from him for a few months but he just texted me again saying the same things...and he mentioned living close to me...which means he definitely remembered my address... I'm pretty sure this is a A *PRIVACY BREACH*. his name is "Arth". I think that's just a short form/nick name of his full name. I don't know who to contact about this. Aside from that, TD is usually pretty decent

TD Bank is Great Overall. The Service is Nice. The Ambiance is good. The TD Bank Location is Great…read moreOverall.

This branch location is awful. It's conveniently close to my job so I stop here to deposit mine and…read moremy husbands checks once a week. I like that the drive thru teller opens at 8am, especially when I need to be at work at 8:30am, but they are never at the window, and take forever to respond to multiple times you press the call button. There have been a few times where I'm waiting on a line of cars because no one has responded. Maybe the call button doesn't work, but then how come they aren't near the window to at least check if there are cars waiting? This is very frustrating and a waste of mine and other customers times. Also, depending on which teller you get, sometimes the teller just runs away after they send your receipt with a quick "have a nice day!" Without asking if you need anything else. Besides that fact, our work checks are approved in their computer system to be immediately released (because they are our regular work checks). Somehow there is always a hold on mine or my husbands checks - it could be anywhere from a $200 hold to a $500 hold and sometimes it's for a couple of days but on one occasion they had the hold for 7 business days! I've complained about it everytime, and they say it's a computer glitch. Before I walk or drive away I check to make sure there is no hold and they say no, but miraculously there is a hold sometimes. This is the only location I ever have an issue with, and it seems to be on a weekly basis. Commack and Medford are amazing locations and I have NEVER had an issue with them. They are out of my way in terms of where I work and live but I think I will just go to those locations instead of this one.

Horrible bank, the customer service is terrible. Over 23 years with this bank and still doesn't…read moremean anything. Worst people to deal with. Go get another bank or go to another branch.

Seven Months and account still not closed. Requested account…read moretransfer or closure in October 2023. They say, give us this form, now mail us that form, this copy, that signature, go back to court and request updated forms ... and account still not closed. June will be eight months of torture they've put me through. And still, account not closed.

Opened a new checking account and set up direct deposit. Imagine my surprise when my paycheck was…read moredeposited and I was unable to use online bill pay or transfer my money to an external account. I was told these options wouldn't be available for 30 days. Now I have to go the bank, withdraw my money, and deposit to another checking account to pay my bills. Will not be keeping this account.

The day after a holiday weekend, 2 people at the desks,1 teller and a line of people waiting, and…read morewaiting, and waiting. This is not the first time, I walked out and am considering other banking options. Preferably one with a staff.

Review for Customer Service @ 631-698-7000. Terrible service, a different story with every CS rep…read more They call you a member as if it is something special, but it's just another badly run bank. CS complete waste of time.

"After over 30 years with BFCU, I'm extremely disappointed by the recent changes. The rebranding…read morehas stripped away the personal, member-focused service, and the removal of courtesy policies--without any notice--just cost me over $100." "BFCU used to value its members, but since the rebrand, it feels like just another impersonal institution. I was never informed that key courtesy policies were removed, leading to unexpected charges and zero support from Customer Service." "Loyalty means nothing to BFCU anymore. With no warning, they removed long-standing courtesy policies that protected members--costing me money and leaving me with no response from support. Time to move on."

Ada was such a sweetheart! She greets everyone who walks in the door, she is very informative too!…read moreWhether you're opening an account or simply have a question, Ada is the person to go to.

I never had an issue with Citibank but decided to close my account and went to this branch to do…read moreso. My account was closed in two minutes, but it's the way that it was closed that bothered me. I was asked to put in my debit card into the chip reader and put in my pin. After that, the teller asked if I wanted cash or check, when I replied check she just gave it to me. The teller never confirmed my name, never asked to see ID, and never confiscated my debit card to be shredded. I was very put off with this, because what if I was a complete stranger who had stolen a debit card and just withdrew all the funds from one of their client's accounts? If I had said cash, would she have just given it to me without confirming my identity still? Even if she gave me the check in my name, she never confirmed that I was the owner of the account by verifying ID, I could've been a stranger just stealing the funds in the account and done whatever with it. I don't know if she was new or not, but clearly she was not taught well about procedures for closing accounts. Definitely be wary about these things when looking for who to bank with, because this branch definitely did not prove to be capable of handling funds.

The worst experience, opened up a new access account and went to the office to make a deposit…read morepersonally with $180 and the teller runs it through the money counting machine and tells me i gave her $170 I then tell her "no i gave you $180" and she chuckles and shows me the bills i gave her 1-$100 bill 2-$20 bills 3-$10 bills and 2-$5 bills and i tell her see that's what i said $180 not $170 and she says "ok", and continues to go through a series of questions i had already answered online when i opened the account and gives me my receipt and as i am walking away i see the receipt says i made a deposit of $170 so i go back into the teller line and when i go back to her window she states there's nothing she can do until the end of the day when they count all the money and see if she is over or not because she ran my money through the machine twice and it gave her $170, i then received a call that their money was not over so i was not going to be getting my $10 that magically disappeared (wasn't counted by their machine). As I was setting this new bank account with my new car insurance policy to have the funds taken out now all of a sudden my account is closed because the representative I spoke to over the phone on another day closed the wrong account when i had also applied for basic checking account (2 days later) and my money is getting sent back to me of ($170) and tell me i can't reopen the account because it's closed already, this place is a complete joke when they have machines counting money for them when machines aren't always accurate and the teller being there to double check for mistakes it's like they don't know their math and just go by what their machine tells them. Call me old fashion but stay away from this place and save yourself the headache, never again!!!!