If I have an issue with my account the employees always do what they can to help me understand and…read moredeal with it. I believe the overdraft fee like all banks or credit unions is way too much. It should be a certain percentage of what your overdraft is. If your OD is $5 you are charged $35! However their loan rates are fantastic allowing us to buy a vehicle for around 8% instead of 22% which most loan companies wanted. I read about problems people have sometimes but that is a rarity as my husband and I have had an account with them for over 45 years! His parents had an account with them before us and I never heard them complain. Granted some employees are new but they always find someone more knowledgeable to help out. After such a long relationship with them, I can say all in all I have been very satisfied. If I have an issue it's always because I haven't been diligent in handling my account. I'm grateful to have people who are willing to help and support me. Thanks to the employees of the Heath Truecore Federal Credit Union. .

When I have an ending balance, it is NEVER added in to the next months account.. I feel I am losing…read moremoney, thinking about changing banks.

What an awesome place, it is a great atmosphere and the people working there are very helpful and…read moreintuitive.

I have the misfortune of taking a loan out with these people via some HVAC work my wife and I had…read moredone on our home. I had never heard of these people before this. After I went out of town for an extended period my wife tried logging in on their website to make a payment. The home page clearly shows a "log in" and "password" area to populate. Here's the problem... we DONT use the log in on their home page to make this payment to HFCU. My wife was trying to log in to the Hopewell website to make a payment to Hopewell. Sounds intuitive right? Wrong. My wife simply thought I had provided the wrong log in and/or password information when she was unable to repeatedly log in. In order to make this special payment she needed to click on a small link you find after scrolling down to the bottom of their home page that says "webpay". No where on their website does Hopewell explain to people there exists a SECOND area of their website you need to go... to log in with entirely different credentials no less. also, there is NO way to set up automatic payments on their website if any of you are wondering why we didnt do that. please do not expect any 21st century luxuries with Hopewell Federal Credit Union. So, fast forward to my coming home. I receive a Lifelock alert stating my credit report changed. I go to view my report and sure enough that day Hopewell had dinged my credit for a late payment last month. I asked my wife and she told me she tried logging in and couldnt while I was away. It was a $30 payment and she didnt really think twice about it. After looking at their website again and realizing she had tried to log in where it says to log in I understand the problem. YOU DO NOT LOG IN ON THE HOPEWELL SITE WHERE IT TELLS YOU TO LOG IN!!!!! its the most confusing banking website I have ever seen. Its incredibly poorly designed. Even after my logging in the special link at the bottom I am 100% unable to see my account balance!!! WHAT KIND OF BANK DOESNT GIVE YOU YOUR BALANCE INFORMATION AFTER LOGGING IN TO MAKE A PAYMENT???? what kind of bank, again, does not permit you to set up automatic payments on their website? I called the bank after realizing the confusion my wife had. ohhh... i immediately made two payments on the account before calling. I had the misfortune of speaking with Nancy Baker, the chief operating officer of HFCU. Nancy, despite me showing her you CANT log in where the website says log in, chalked up the mistake to my wife simply being an idiot. "no one else makes this mistake" she explained to me. Despite the fact people do NOT log in where the website says to log in... she refused to help my wife and myself out with the late payment report for the previous month. we have NEVER had a pate payment on our credit report. NEVER!!!! and this account has been open for almost 2 years!!!!!!! Nancy Baker made me feel like an idiot and the implication was clearly my wife must be an idiot for simply following the instructions at the top of the Hopewell Federal Credit Union page. the chief operating officer, nancy baker, took no responsibility for the fact YOU DO NOT LOG IN WHERE THE WEBSITE SAYS TO LOG IN on their home page. its extremely messed up. I have NEVER seen a bank website so ass backwards. I have never seen a bank website where you could not set up automatic payments. I have never seen a bank website that would NOT give you your account balance even after logging in to make a payment. The chief operating office at HFCU, Nancy Baker, gives bankers and banking a terrible name. Do not deal with these people unless they are the last bank in town. Trust me. Its bad enough they are willing to ding your credit 15 days after being late the first time. Do not look for these people to have any type of care or concern about you and/or your family. They are cold hearted automatons desperately in need for a real web designer to come along and bring their website up to 21st century standards. I guess their happy they have a website at all.

Friendly staff that seems to know what they are doing with your money with a new ATM that doesn't…read morewash out in sunlight.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

My parents always used PNB and I have, also. The Granville Branch is my favorite because I have…read morelived and worked there. Friendly, helpful people who care about my needs and know their business (and mine!). I have dealt with some other area banks for work and other reasons, but have not really been pleased with them or some of their policies. I recently had a fraud alert and was able to call someone to head off problems and even delete things from my cellphone that had been installed remotely. Very grateful for that!!

There are better options for the average person who needs banking, especially if you're out of…read morestate. I generally use Citizens Bank as it's widely available from where I come from. However, it's nonexistent in Ohio. I tried Park National for a little bit and was unsatisfied. Once I left for summer, I got a call weeks later saying I overdrafted and owe the bank around $300 dollars. I disputed and argued and it turns out it was their mistake. Chase is right across the street, and they give you $25 bucks for starting an account if you start it at the start of the school year! I'm sure Park National is good for in-state users, but if you're out of state, there are better options!

After searching for the optimal bank to fund my car loan through, People's Bank offered me the most…read moreincredible customer service I have ever experienced. After going to other banks that seemed to not care about my situation (Huntington, Park National, Chase) who insisted on running my credit to give me an estimate on an interest rate, People's Bank was a breath of fresh air. I worked with both Summer, and Holly at this location. They knew their stuff and offered me the best possible scenario for my car loan. They seemed genuinely interested in me as a person, and we're very friendly. People's Bank also offered me the best interest rates, and the best conditions that were unparalleled at Fifth-third, Chase, Park National, and Huntington. Will be looking to get my Home Owners loan through this branch. Excellent job People Bank! You have earned a customer for life!

From the owner: Peoples Bank is a nationally-recognized, award-winning community bank in Newark, OH, proud to serve…read moreour neighbors with a full range of personal and business banking solutions. Offering big-bank sophistication with community bank nimbleness, we provide everything from everyday checking, savings and competitive CD rates to auto loans, home loans and business lending - all delivered by our local team right here in your community. If you can't visit the branch, we offer the convenience of secure online and mobile banking. Whether you need to make a loan payment online, manage your credit card or access your account through the Peoples Bank login portal, we make banking easy wherever you are.