Daniel is super helpful when I need to do my banking. He is knowledgeable about the business and…read moreanswers any questions I may have. I appreciate his service each time I go to do a transaction.

Shady loan policies- terrible website and poor customer service ..... the trifecta of a bad bankread more

Excellent excellent service. Trust department, very knowledgeable and outstanding client support.read more

What an awesome place, it is a great atmosphere and the people working there are very helpful and…read moreintuitive.

I have the misfortune of taking a loan out with these people via some HVAC work my wife and I had…read moredone on our home. I had never heard of these people before this. After I went out of town for an extended period my wife tried logging in on their website to make a payment. The home page clearly shows a "log in" and "password" area to populate. Here's the problem... we DONT use the log in on their home page to make this payment to HFCU. My wife was trying to log in to the Hopewell website to make a payment to Hopewell. Sounds intuitive right? Wrong. My wife simply thought I had provided the wrong log in and/or password information when she was unable to repeatedly log in. In order to make this special payment she needed to click on a small link you find after scrolling down to the bottom of their home page that says "webpay". No where on their website does Hopewell explain to people there exists a SECOND area of their website you need to go... to log in with entirely different credentials no less. also, there is NO way to set up automatic payments on their website if any of you are wondering why we didnt do that. please do not expect any 21st century luxuries with Hopewell Federal Credit Union. So, fast forward to my coming home. I receive a Lifelock alert stating my credit report changed. I go to view my report and sure enough that day Hopewell had dinged my credit for a late payment last month. I asked my wife and she told me she tried logging in and couldnt while I was away. It was a $30 payment and she didnt really think twice about it. After looking at their website again and realizing she had tried to log in where it says to log in I understand the problem. YOU DO NOT LOG IN ON THE HOPEWELL SITE WHERE IT TELLS YOU TO LOG IN!!!!! its the most confusing banking website I have ever seen. Its incredibly poorly designed. Even after my logging in the special link at the bottom I am 100% unable to see my account balance!!! WHAT KIND OF BANK DOESNT GIVE YOU YOUR BALANCE INFORMATION AFTER LOGGING IN TO MAKE A PAYMENT???? what kind of bank, again, does not permit you to set up automatic payments on their website? I called the bank after realizing the confusion my wife had. ohhh... i immediately made two payments on the account before calling. I had the misfortune of speaking with Nancy Baker, the chief operating officer of HFCU. Nancy, despite me showing her you CANT log in where the website says log in, chalked up the mistake to my wife simply being an idiot. "no one else makes this mistake" she explained to me. Despite the fact people do NOT log in where the website says to log in... she refused to help my wife and myself out with the late payment report for the previous month. we have NEVER had a pate payment on our credit report. NEVER!!!! and this account has been open for almost 2 years!!!!!!! Nancy Baker made me feel like an idiot and the implication was clearly my wife must be an idiot for simply following the instructions at the top of the Hopewell Federal Credit Union page. the chief operating officer, nancy baker, took no responsibility for the fact YOU DO NOT LOG IN WHERE THE WEBSITE SAYS TO LOG IN on their home page. its extremely messed up. I have NEVER seen a bank website so ass backwards. I have never seen a bank website where you could not set up automatic payments. I have never seen a bank website that would NOT give you your account balance even after logging in to make a payment. The chief operating office at HFCU, Nancy Baker, gives bankers and banking a terrible name. Do not deal with these people unless they are the last bank in town. Trust me. Its bad enough they are willing to ding your credit 15 days after being late the first time. Do not look for these people to have any type of care or concern about you and/or your family. They are cold hearted automatons desperately in need for a real web designer to come along and bring their website up to 21st century standards. I guess their happy they have a website at all.

My parents always used PNB and I have, also. The Granville Branch is my favorite because I have…read morelived and worked there. Friendly, helpful people who care about my needs and know their business (and mine!). I have dealt with some other area banks for work and other reasons, but have not really been pleased with them or some of their policies. I recently had a fraud alert and was able to call someone to head off problems and even delete things from my cellphone that had been installed remotely. Very grateful for that!!

There are better options for the average person who needs banking, especially if you're out of…read morestate. I generally use Citizens Bank as it's widely available from where I come from. However, it's nonexistent in Ohio. I tried Park National for a little bit and was unsatisfied. Once I left for summer, I got a call weeks later saying I overdrafted and owe the bank around $300 dollars. I disputed and argued and it turns out it was their mistake. Chase is right across the street, and they give you $25 bucks for starting an account if you start it at the start of the school year! I'm sure Park National is good for in-state users, but if you're out of state, there are better options!

Garbage bank full of garbage people. They are a fee harvesting bottom of the barrel lender. They…read morehave locked me out if my account for months. They have very limited customer service hours and charge $4.95 every time I pay them. I am on the phone with them now and they can't authenticate me even with my social? I worked in a bank and have a masters degree in finance. This is NOT NORMAL. Stay away.

Back in October, my employer had issues with their payroll account which resulted in two bounced…read morechecks. Despite Park National notifying me of why this happened, after a second check bounced, the bank notified me again. While I was speaking with representatives regularly to solve this problem, this bank saw it fit to overdraw my account by $1,000,000,000 without saying anything to me. Park National isn't a good financial institution, for your own sake you should bank elsewhere.

I am aggravated at this bank. Because I had someone scam me, they closed my accounts but opened a…read moremarket account which is fine, but now they will not give me a debit card, saying it is to protect them. Well, I NEED that card to get just about anything not to mention I have to go to the bank several times to get cash to buy anything. I will be looking into another bank, The manager Taylor acted noncustomer service like, and said, "ok" like it was no big deal. I shouldn't have to get a Visa card that costs again to let's say order Hulu or Roku on my tv. They all want debit cards. If you go to a Motel or a Hotel out of town, they want a debit card. Not happy with this bank at all. What gives them the right to take my card. And not issue me another one? I put good money in that bank, and they tell me i don't get another debit card? Never in my life have I delt with a bank like that, and they are taking my rights away. The manager isn't customer service friendly at all.

Friendly staff that seems to know what they are doing with your money with a new ATM that doesn't…read morewash out in sunlight.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

I've been a loyal Truecore member for 20 plus years. Sometimes the call center customer service…read moreseems like she's very annoyed with assisting members!

The app is down too much. Cant use my card half the time. I dont know why but this is crazy I cant…read moreeven use my money!!!