My card was hacked through the PlayStation network First Merchant fixed all my needs promptly and…read moreproperly. I STRONGLY recommend this for all your banking needs. Also, I usually would use the drive thru service but after my situation I needed to go inside and I'm so glad about it every employee that helped me was kind , courteous and truly professional. Love this bank!

Not helpful at drive-through window. 20 yr customer. No help from them when withdrawing cash from…read morechecking account. Would not share withdrawal slips. Would not fill it out. Just no help

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

Small bank, big value. Friendliest staff in the financial…read moresector. Got a construction loan from AB several years ago to renovate an older home. My contractor said the draws (when they go to the bank to get the next payment for work being done) were the easiest he had ever been involved with. He was going to recommend all of his renovation clients use the Arlington Bank for their ease of use and rates. When the project was done, the bank rolled the loan into a new first mortgage for us. Easy peasey. In this day and age of financial scandals, it's great to know that there is a trustworthy option right here in town.

Customer of The Arlington Bank since it's inception…read more The high brow " I don't know you" from the bank representative was enough to put me out for good. No community bank anymore! Terrible experience

Very helpful. I've belonged to this credit union for almost 10 years and they have always been…read moreknowledgeable and helpful. My most recent encounter was with a loan officer named Jay. He went above and beyond to offer excellent customer service. Exceeded my expectations and our conversation allowed me to make an informed decision on a loan. Thank you, Jay!

Imagine this: You've been with a credit union for 19 and a…read morehalf years. You've financed multiple vehicles through them and never missed a single payment. Not once. Then one day, without warning, the same credit union goes into your personal checking and savings accounts and takes your money--automatically--to pay a car note you're not even 20 days late. No notice. No consent. No regard for whether you've eaten or how it affects your life. Loyalty means nothing when the system is designed to serve itself first.

If you want faultless communication, great rates and the smoothest possible mortgage process, then…read moreask for Kevin Grey, and get ready to have a great experience! Awesome bank with awesome staff. Not sure it gets better than that.

If you are looking for a company to waste your time and money come to First Financial and ask for…read moreBrian Hitchcock. He and his team are very good at engaging you then leaving you without any communication or updates for weeks. No return emails, calls, or texts. The most un professional lenders I have ever worked with. STAY AWAY!!

The customer experience here was outstanding! I just completed my 11th move and new bank process,…read moreand Park and McKinsey especially were exceptional. They helped me open a new account, get a cashier's check, and install the App with proper settings. McKinsey went out of her way to help me through what could have been a stressful personal situation as well. And finally the location, parking, and facility was very nice!

Been going here for years. It has it's pros and cons. Most of the people in the lobby are helpful.read more

I have been through my fair share of banks. Only because of moving. I lost my love of big banks…read moreafter dealing with Chase. Service was not bad, just not personal. I think if you are in the business of handling someone's money, personal would be a good thing. I looked for a local bank after leaving Chase. There are a few good credit unions in the area so the decision was not easy. Honestly, the $100 bonus is what drew me to CS Bank. Also, having a bank that is open seven days a week turned out to be more useful than I thought. Staff is usually friendly at any of the branches. Again, personal attention. They are also very helpful. When I started a new job, I was paid in handwritten checks. I did not know there would be a hold on my first check because of the large amount and it being the first one I was depositing. The teller told me about the hold, but if I got it cashed, I could deposit it without a hold. I lost six dollars cashing it at the issuing bank, but did not have to wait out a four-day hold. They are a little light in services and account types, but I did not need any special accounts. Having a free coin counting machine is nice as well so you do not have to pay a fee at a Coinstar machine. If you are considering a bank, give CS Bank a look.