Hello Everyone, Apologies for my delay in writing...you…read morecertainly deserve many 5 stars from me! I greatly appreciate your kind service and showing up to support the community! Many thanks for the enjoyable experience banking in a small town. Kindly, Diane D :)

Unfortunately our mother lost her battle to cancer on February 20th - 8 days later my sister (the…read moreadministrator of the estate) and myself went to where our mother did her banking Metro North Federal Credit Union in Waterford, MI with her death certificate and probate paper naming my sister as the administrator. We intended to close her account and open an account at our bank for our mothers' estate to continue paying her monthly bills mortgage, utilities, funeral expenses and misc debts. We were told we could NOT close the account and collect the funds because our mother had a credit card through their establishment and they were taking all her money to pay the card that was current and NOT delinquent at that time. We asked for proof that she signed and was aware of their tactics and they could not produce us with this documentation. Then to add fuel to the fire 15 days later they have the audacity to mail her a letter that her loan is delinquent with late fees added - how can we pay her loan through them if they have all of her money? And knowing that she is in fact deceased how can they charge her late fees - who does this? They are atrocious! We would just request that they release the funds to us ASAP so we can take care of our mothers finances. I would also add their customer service tactics are poor as well the lady that did this said "I know her well!" And never bothered to say anything that someone with a heart would say like I am sorry for your loss or I am so sorry she passed nope she was only concerned with the dollar bil signs!

Been a member for 30 years great credit union. Recommend my…read morefamily and friends all the time.

Terrible terrible credit union! Go anywhere else but here! They tell you everything you need to…read moreknow AFTER running your credit report! Their workers are lazy too and too busy chatting, don't know how to do their job. So many unsatisfied customers in the building that day too. Maybe if nena wasn't so focused on her hair and talking so much, she would know how to do a loan the legal and right way

WHAT A JOKE OF A BANK! I walked into the Brighton branch in…read morea great mood- with a check drawn on Fifth Third Bank looking to cash all or part of it. The rudest bank teller in the world told me they needed 5 business days notice to cash the check. I asked if the check was drawn on the bank, if the check was good, and what was the bank going to do for me. I was told in no uncertain terms that Fifth Third was DOING NOTHING FOR ME and that I could like it or lump it! How is this bank still in business? I say PEOPLE- VOTE WITH YOUR FEET AND FIND ANOTHER BANK- these people suck!

Fifth Third Bank has been very gracious and helpful with handling my aging mothers accounts. They…read morehave been patient and responsive to our needs and have made her comfortable and us educated. Since her passing they continue to step us thru the process and have been very open with scheduling. Thank you

This place has no reviews so I'm sorry in advance to mess up their star rating but I have to share…read moremy experience, not just a one time issue, a second time issue, even a third! This place deserves a one star rating in every imaginable way. Why? The worst is the first reason, the most important one on why this business at cccu in Northville deserves the one star. Incompetent employees- so when I say incompetent, I MEAN IT. 2 times now, around 330pm, I asked the employee to deposit hand held cash into one of my accounts. She did, I get a call at 345 ish, telling me she miscalculated how much she counted and how much she put into my account (other words, she was short money on her register because of my transaction she handled). She was short $10ish dollars and said she would proceed taking $10 out of my said account to account for her loss. I wanted to tell her that is inappropriate, and this unacceptable for a CREDIT UNION of all places, but figured it wasn't my place. Probably her boss will tell her to not mess up again. I didn't say that, but I wanted to. What's disrespectful is how she said she was going to take money out of my acc for her mistake, not a "can I" or "will you allow me to"? It was "here's my call, I'm going to go take money out of your acc". Incompetent employees part 2 - another day, probably a week or two later, I go back to the establishment to deposit some of my cash tips I earned. I reluctantly was served by the same girl. The same one from the above experience. This time, I watch her count her count the cash I want deposited. Oh, and I counted the money before walking in there. So to the reader of this, I knew how much I was going in with. Twice. I don't think she recognized me. Again, I entered around 330 this time. You want to guess? Yup, again 345 I get a call from her manager (or so this person says on the phone) telling me that yup, she deposited a few Pennie's into my account more than she should bave (not $10 ish like the last time, but a few Pennie's). And that the lady who served me has to adjust her till and remove the extra Pennie's from my account to make up for her incorrect till. Not that I'm a strictler but given my past experience in the same exact situation with the same location, same employee I was pissed. I told the so called manager on the phone that this has happened to me twice now, with the same girl, and she needs to either be trained more effectively or moved positions because AGAIN it's unacceptable for money "trip ups" to occur at a credit union. The manager seemed dismissive and unapologetic. What's worse is just like the girl , there was no "would you allow if we deposited money out of your account to fix the mistake on our end" or "do you mind"? No, it was demanding. It is not my mistake, it was your fault, CCCU in Northville! Safe to say, I haven't been there in months since. That was the last straw So, please, avoid the black haired, long haired, girl with a light medium complexion who looks mid 20s. Now as life happens, I needed to go back to this location a third time -even if it reminded me of the unethical experience from months prior. So I go..... Upon entering - three or four employees chit chatting with each other. None of them acknowledge me and continue speaking with each other. They see me, in standing a few feet from the center of where they're positioned speaking to each other. "I can take you here" one of them says. Not even happy kind of like I burdened their chat. I spot the manager. The one who called me on behalf of one of her employees. On her phone, in the open. She's texting, swiping videos with the volume on, oh sure, she can have time to watch funny TikTok's but can't train her employees so my situation wouldn't have happened. That made me mad. Little to no customers in the building - yet your coin collector is down? No sugar for my coffee? Popcorn machine is ALWAYS down too. The other metro Detroit cccu's have it on (or even have popcorn ready in bags for you to grab as a convenience!). I haven't seen the lady employee who "helped" me both times, the one who made mistakes during my transactions but in case I do, you do, or the manager sees her, please train her otherwise I will go out of my way to another location. This place is the absolute worst from lack of food, coffee, competent employees, manager is not so much herself & broken or "down" systems for the convenience of the customer. Theres hardly anyone in here. I wonder why. NO. I KNOW why. These reasons make my experience, I wonder why everyone else isn't here either.........

The location is kind of hidden but the parking lot is easy to navigate and it is easy to exit to…read moreparking lot-traffic is never terrible leaving this location. But beware-the driveway sign to enter is kind of in a hidden spot so keep your eyes peeled when looking for the driveway if you have never been here before.

I called Greenpath. I was referred to Trellis. I did email and call Trellis. Trellis then left a…read moremessage that my situation was too complex. Why bother! My retirement account is being mishandled by TIAA. Don't waste time contacting Greenpath. Their referrals are useless and when you call to complain, then that nonchalant attitude is their response.

People were friendly enough. Ended up getting what I needed so I'm happy. Qwert were were wereread more

Night and day different experience with PPP small business loan compared to a "big bank" I had been…read moreworking with. Thought big bank started out well with just a little paper work since already had account there (but cryptic document upload system.) Then waited almost two months with admonishment "don't call, visit, or email about loan status, because no one you can reach will know anything thing" Seriously, I'm not joking. My accountant then recommended Kevin Brusinski at Level One Bank. There was a bit more paper work, but Level One's system was easier, and Kevin very nicely explained what was needed when. Amazingly, the whole process to loan approval was done in less than 24 hours, including time for me to find info to fill out paperwork work! (And Kevin never said "don't contact us", in fact it was just the opposite) After the experience of working with "the big bank," when Kevin emailed to say loan was approved I told him I was flabbergasted! Pleasantly stunned would be accurate as well. Thank you Kevin and Level One Bank!

I'm going to have to pass on this bank. I only gave it a one star rating because I couldn't go…read morelower. My mother taught me that if you don't have anything good to say don't say anything at all so you can fill in the blanks...........................................................................................................................................................................................................................................................................................