My wife and I needed an additional account at South Star Bank in Harker Heights. We called prior…read moreto arriving and were surprised that our paperwork was already started. The staff greeted us and visited with us cordially. Our account rep answered all or our questions and walked us through the different accounts available for our situation. The process took little of our time and all the while we could tell that we were appreciated. Thank You to the thoughtful employees at South Star.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

NFCU's professionalism and customer service is deplorable. I wrote my mother a check. And today,…read moreshe tried to deposit it with no success. The teller wouldn't give her a reason why. For security purposes, I can understand that. However, when I called NFCU and asked if there were any restrictions on my account, I was told no and that were was no reason notated on my account, "or my mothers" as to why she was denied the available funds. This was an inconvenience for my mother. Either this was incompetence on the bank teller's behalf or this was a personal matter which resulted in my mother being denied the available funds. This isn't the first time I've had a bad experience with NFCU and I no longer use them as my main banking institution. My hard earned money is really no good here. Please shop other options for your banking needs.

I'm retired military army veteran Navy Federal credit Union advertised that therefore military and…read moreveterans in the families. My experience with Navy Federal credit Union after being with them for 14 years they are not here to help us They go to your account charge you a fee. The fee should not have been in charge of $100 out of my checking account and they would not refund it back to me when it shouldn't happen in the beginning. Navy Navy Federal credit Union is only out for the money My experience January 31st 2025 was a bad experience I would not recommend Navy Federal to my military Conrad's that I serve with nor my fellow veterans They do not care about us They only care about the money. So sad

I went cash a check at this bank and I had to wait for 25 mins.at a drive through. Finally someone…read morewalked out and told me the bank just went down and nothing worked. The ATM took my money and they said There was nothing they could do so I went in the bank they said the whole bank just went off line!!!!! I was angry so I had to go back to where I received my check to get issued a new check.This bank is horrible bad attitude and they should close this location immediately!!!!!! They kept referring me to call customer service after they took my money They suck should not be in existence at all.

New to area and dropped in to see a loan officer named Teri. What a breath of fresh air compared to…read moreother toxic banks. She got us a great personal loan in less than a day! We were really impressed with the customer service here. We tried visiting other banks and it always seemed like a run around. We won't bank anywhere else!

Been with first national bank of Texas for 10yrs, always helpful ,very professional. Never a hassle…read morejust a great group of tellers and bank manager.

Theses bank tellers are crooked. Count your money before you leave. I went there and they shorted…read moreme some money. Went back and they said they counted the drawer. Which doesn't mean nothing. They could have looked on the cameras . Won't never make the mistake of going there again. I feel slighted badly

Worst customer service I have ever experienced. They used to have a few who worked here who were…read moredecent. Not anymore. All the women who work here are rude and nasty. No customer service skills whatsoever.

This bank is nothing but vultures. If I could give negative stars it would be negative five stars…read moreand not this just one branch but the entire company. While I had negative exchanges with them in the past my son and his girlfriend decided to give them a chance opened a joint account. My son had some money trouble and tried to get a loan for 400 dollars from an outside source. Unfortunately the loan was a scam and they instead tried to take his money and latter her account was hacked from an unknown outside source. They had the account froze for the investigation which is proper but after this they didn't care and we're not helping or systemic to thier situation at all. Wanting to close the accounts and having very little money in the account since she lost her job they had to fight to get 20 dollars out of the bank and because of the short time they had the account they were charged 25 dollars to close both accounts. They always go by the book regardless of the situation. They never consider people's situations when things like this occurs. Even if you have only .30 cents in a account they will still hit you with this fee as they found out. They see people in bad situations as opportunities to exploit not a place where they can actually help you. After all all these fees add up and if they hold your money they can get interest off it. My son who has an account with a great bank 'chase' was surprised by thier cold uncaring manner due to how helpful and understanding Chase has always been if he had any situation come up with his account. These people have the options to wave fees they just chose not too. That is very small minded considering the state of the world right now. So beware doing business with these heartless people and do it at your own risk.

I love the bank but they closed my branch in Copperas Cove and now I have to drive to Killeen. To…read moredo my banking and deal with a bunch of people I do not know.

Just Opened my account and the staff I have dealt with have bent over backwards so to speak to help…read moreme solve my problems. Excellent customer service.

It's very nice that Bank of America put this ATM machine right here! So convenient! Hopefully…read morethey'll continually do this!

If I could give it zero stars I would. This place is a scam. Do not bank here. They do not answer…read morethe phones and do not see you unless you have an appointment. This "bank" is too afraid of Covid I suppose than turning a profit. I didn't realize that you could get Covid by answering the phone. I have been on hold for over an hour and now that it 5 pm they just hang up. I never even got to speak with a human. Pick a real bank of that you can actually go to. That would be my advice. Update* you can see by the response below that they are too busy in the loan department to help their customer because they are busy with stimulus checks? They also like to blame Covid too. Look for yourself at the response and make your own educational decision about this "bank"

They automatically turned off my credit card because they said someone else tried to use it and…read morethen told me I had to come to the branch to get a new one. When I was able to get there they told me their machine wasn't working and they couldn't give me another card. Then they said I would have to wait another seven to ten business days for them to mail me a new one. They should have offered to send me a new one much quicker than that since it was their fault and not mine but they said they can't do it. They weren't very helpful. Probably will be switching to another union or bank.