Karen ,Explained how to Open Different Accounts, I am 101% Satisfied with Chase Bank in The city of Gardena,

I was there to clarify my son's account and the financial banker kept on asking tons of questions / legal documents for justification with much attitude. However, when I got all the legal documents with me later the day, I'd decided to go to another branch, I walked into the 190th Street Branch and got all the accounts justified without any documentation to be shown. Every questions relatable to my son's account for future reference were answered within minutes. read more

It's a small branch. There are only 2 tellers, so it's only natural to expect a line even on some random non-rush hour midweek afternoon. But these tellers were pretty efficient. There were about 5 peeps ahead of me and they averaged less than 2 minutes with each customer. I kinda felt bad because my transaction was going to take way more than that. (I needed to make a withdrawal to purchase a cashier's check.) Then my turn came up and I realized - as I walked up to the teller - that I forgot the information in my car. Teller was a great sport telling me to get whatever it is I needed outta the car and that I didn't have to get back in line when I got back, "Just stand on the side..." So I did as instructed. And the projected more than 2-minute wait for my transaction!? I was right. It took longer than that, but less than 5, so it was still more than reasonable. I was walking outta there feeling like I just got there. The transaction was fast. Good first run. I've actually been happy with every Chase bank I've been to. Glad to add this place to that "YAY!" list. read more

Chase Bank - Banks & Credit Unions Near Me - Gardena, California

I came in to see someone because I got scammed with check fraud of 450 dollars. I came in to get my new Checking account number. Sandra who supposively is the one who is suppose to make me feel secure about my funds was booting me out as I still had questions concerning my accounts. I needed temporary checks finding out she did not relieve me from getting a new checking account instead she gave me a new savings account. With that said, I cannot get back my old savings account. Sandra is not worthy she wasted my time. I had to go back to see someone 2nd time around to fix it. I took time off work even. read more

Probably the worst customer service in the planet of history. Came in for a deposit for work. Have about 60 individual deposit, they saw the stack and said they'll take it to the back to deposit.. An hour and 30 mins later....still not done and never once did they check in... Finally... At 5:08 came out with the receipts...instead of saying 'sorry that took long,' had the audacity to say 'that was a lot of deposit, how long did you think it'll take' read more

Long line with one window is crazy! They're kinda slow here most of the time. It's best to find another bank if you running on time. No one even comes to the line to try and see if they have to go to the window. read more

Chase Bank - Long line with one window is crazy! They're kinda slow here most of the time. - Banks & Credit Unions Near Me - Gardena, California

Sandra Del Torres, is the most unprofessional banker they have. I went into the bank today April 29th, to open an account for my daughter. As I walked into the branch, Sandra greeted me and said Good morning I can help you, I walked into her office and proceeded telling her what I needed. Once she was done with the first thing I needed help with, she said "my appointment is here" I said "okay but I'm not done" she then proceeded to tell that I had to leave her office because her appointment was here and that she was no longer going to help me. First off if she was waiting for an appointment she should of never took another customer, especially not knowing how long that transaction will take. Secondly, she could have communicated that she had an appointment but failed to do so. I then asked her to speak to a supervisor, because I found it extremely unprofessional to get kicked out the office just because her appointment was here. I went ahead and explained the situation to Symone Jones the supervisor she took over the rest of the transaction but directed me to go sit at a corner. Not once did she apologize for her bankers behavior or made me feel welcome. I finally received the paperwork I was waiting for not from the supervisor who took my passport and social security card but another banker by the name of Jalen. She on the other hand apologized for the personal banker behavior and admitted that Sandra behavior was extremely inappropriate and that it should of never happened that way. read more

Only have 2 bank tellers. Horrible long waits. Wanted to open a saving account and of course I waited in the line and then I'm being told that I need to make an appointment for something that only takes 10 min to do. Chase customer service is HORRIBLE. read more

Girl at the front told me to wait in line to wire money then when I get to the window after a wait I was told I needed to see a banker. Im sitting around while other workers are free... they seriously cant help me get in and out. Now I have to we wait in line with people trying to set up a checking or savings account? Also a guy is on a ladder above me changing light bulbs since no customers besides me with several workers hanging around. read more

I visited this location two days in a row.. Yesterday (11-14-23) and today (11-15-23) and both times I was in and out of the line in a reasonable amount of time. The first time I waited in line and was told to make an appointment with Tanya. (I didn't get to meet her) I came for my appointment today to open a new account. There was no wait in the line because I came early, I was informed by one of the tellers that there would be a wait.. Eddie, the manager, is who ended up helping me. He came out and mentioned to me that he didn't want me to be waiting for awhile and that he would help me. (Which he did) Eddie was very quick and he was very professional, he explained the entire process and the benefits that come with having an account here at chase. I have no complaints about the professionalism that was displayed from any of the employees here. They were all very courteous and very professional. The entire process was done in under an hour and this is with the wait times included. I'm glad that I ignored the bad reviews and gave this one a chance. read more

Horribly long waits on top of them being thieves. Will never bank with Chase again! I've never had a bad experience with chase until I came to this branch, they're horrible and unhelpful read more

Chase bank ...18.000.00 I was is and out the hospital in 2021 and I did not understand when I was looking at I had over $5000 removed from my account and they only gave me back $2000 temporary and what happened to the rest of my money who ever had access to my account because I did not went to GrubHub three times a day walked across the street to Vons two times a day they would they wanted and that Zelle do not use it $200 I sent my niece turned around use the same system again through Chase 200 dollars never received it but next thing I know is this is this you I said no it is not me someone authorize a check or payment through the vitamin store in Manhattan Beach I do know that story but I was in the hospital at the time I was in Gardena Memorial as well Little Company of Mary Hospital sick from Covic can you go on temporary give me my money back you refuse to come up with the rest of it so I can compare $60 $80 $44 do you say the things I'm looking at they sending me the same thing over and over so be aware of this Chase Bank in Gardena on Redondo Beach because the employees having access to your money someone took out $1000 recently did $100 advance took out another $500 from the ATM at Chase very unhappy beware what I recommend anybody go to the bank know until they make it right with me of my $18.000.00 read more

I have been here for 1 and half hours waiting to wire money. One rep has been with a couple for the entire time. No sense of urgency. I have never experienced such horrible management from a Chase bank ever!!! This needs new organization. Customer service is bad. Not helpful. They don't even check in with you. They just let their customers sit and wait without acknowledging anyone. read more

Every time I go to the bank I never get help like never very disappointing and a waste of my time it feels like they don't even try Especially one Pacific lady there. read more

Please be good to me! I just left Wells Fargo due to their random, unexplainable monthly fees. Had a bad experience with BOA as well so I decided to try Chase. Came in and was greeted by Morry. She was so sweet and helpful! She walked me through the process of opening my accounts and credit card. Explained thoroughly the benefits of each credit card in order for me to know which one would fit me best. Overall it was a good experience. Hope to stay with Chase for a long time! read more

Chase Bank - Drive through ATM. - Banks & Credit Unions Near Me - Gardena, California

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They are a spammer and are trying to get you to refinance. Don't answer the phone for this number (310) 879 - 6088.

This is the worst bank eveeeeeer!!!! Im not really quit sure what they are trying to do? This bank just recently opened and the indoor construction is completely different from the other Chase bank. lets start by saying that there is only 1 yes 1 !!! open counter, to help all the customers. Ideally they did this to indulge the customers to seek assistance from the two automated ATM machines in the middle of the lobby. I'm not saying I am not capable of using the ATM machines, it just that they have limited service. once and a while I would need more advice and different transactions that the machines cannot deliver. Trust me I am not the only one that feel the same way. as a result I would have to go to a long ass line just to speak to someone. Granted they try to speed up the service, but I feel so bad for the bank tellers going back and forth in between rooms just to finish one transaction. I like Chase but this branch is an epic fail. The company should have studied the behavior of customers when it comes to using the ATM machines and that no matter how sophisticated they are, human service is still highly preferred. They want to save money, but instead they probably lost a customer or two. read more

This bank is always having problems. Drive through atm is always a Line and it's never working. It's either out of Money or doesn't except deposits. The line to go inside the bank is poorly monitored and no one inside to assist you. During covid they need to make sure atm are working properly as I waited in car the line to find out it wasn't working and had to drive away to get in another line ! read more

My family and I went into a chase branch to add eachother onto our children's accounts. We signed in, there were 3 other clients ahead of us and of course waited our turn. Seconds before they called us a client by the name of Patrice showed up, signed in and sat down. We were literally up next when Lorena, the banker, saw her friend Patrice and took her in immediately. Before taking her in Lorena asked where on the list was she and said she didn't know. I told her we were next and she said "oh she had an appointment". Clearly the fact that she had to sign in was a given that she DID NOT have an appointment. A customer early walked up to the host and informed her she had an appointment. So given the fact that I had seen first hand how an appointment works it was obvious she was taking in her friend. read more

SLOWEST LINES EVER!!! Only 1 teller and no one else thought it was a good idea to jump on and help the line. Each transaction taking at least 10 mins. Poor old lady in line with cane was sweating and waited at least 30 minutes before she got to the front, no one offered her a seat. 12 people in line. read more

Chase Bank - They did not offer this elderly lady a seat. She waied 30 mins until she got to front. She was shaking. - Banks & Credit Unions Near Me - Gardena, California

Today 2/26/22 Sat, I had a very unpleasant experience with this Chase. One of my bank accounts was closed for a while, so I couldn't print bank statements online on my own and I asked them to assist me with that matter. After I waited for almost an hour, a representative finally told me the person who has access to my closed account was back. He guided me to the black girl who also worked at the counter, then she told me she couldn't locate my old account and so she couldn't print me the bank statements I requested. She started arguing with me, but I calmly explained it to her it's an old account and I asked her to check it again. After she got my SSN, she found my account and printed me the bank statements in a very damn rude way. I didn't even show my attitude at all after I waited you for almost an hour because I know you guys were busy. She didn't even apologize that she messed up. She just hang me the papers and wanted me to leave already. It was clearly her fault she didn't check all my accounts before she told me she couldn't find my old account. Is this how Chase trains their employees this kind of customer service with former clients? Amazing! read more

I am a long time member. Just came in to open a new savings account for my 2 yr old son. I was told the wait was about 20 mins. I was the third person in line. In the reason for the visit I put new account. I guess that's something none of the chase agent wanted to do. Everyone before me got call and left, it's my turn the lady agent said you want to open a new account. I was yes she said I have a 2pm appointment it will take another 30 mins before they can see me. I was like ok, I am here for 35 mins already. Then 40 mins went by I no one call my name people who recently came got seen before me. I guess chase don't care about opening new accounts. Their agents just wanted to the easier services. Terrible service never going back to this branch. Don't waste your time here. I went to another chase in Gardena got help in 20 mins. I didn't get pass over!! read more

Went in to open a business account was told they only work by appointments, didn't offer to take down my info or anything. I set an appointment I arrive early and I am greeting by one woman after about 5mins and then another 5 mins another person says something. I am African American and don't look typical but had I been there looking a certain way I'm positive the response would have been speedy vs having me sit there. Racism is real and still in effect. read more

Interesting pilot type of branch where they dont have the tellers behind glass. You have two automated machines with bankers to assist you which they say creates a more "personal experience." I don't think it is more efficient since one machine can get tied up with slower customers or someone doing multiple transactions. Pretty busy branch also, maybe once people get used to the new systems it will run smoother. This branch also has 2 drive thru ATMs that can be accessed 24 hrs a day read more

Chase Bank - Banks & Credit Unions Near Me - Gardena, California

Lady Kept my Second form of Id I gave yo clear up and reopen my account she gave everything back but that but then called when I had left 15min later when I was almost home !!! That was on purpose!!! The shade I came back and I had to wait 7 min at the door read more

Long waits. No sense of urgency. People sitting in their offices not helping customers.

This POS location !!! Please remodel !!! This is a poor design and whoever thought a bank with ONE TELLER was a good idea is already living in the zombie apocalypse!! At this exact second, line is 12 people long.... And you guessed it. I'm right in the thick of it. This makes me want to change banks !! read more

Cute bank but no organization whatsoever! Which way do I go? Where is the line? Which counter is open? These are questions that you will ask yourself as you walk into the doors and just stand there. It's also not a great place to go if one is not familiar with touch screens (Seniors who aren't familiar with technology....like my grandma.). They will be all confused. You are allowed to withdraw up to $3,000 from the ATM, anything over that amount you have to wait for a teller which it's normally just one at the open counter. If not you have to wait for the one teller at the one window that they have. The ONLY reason why I come to this location is because it's close to home. If you feel like driving further, the locations in Hawthorne on Hawthorne Blvd are much better. read more

The cashiers don't know nothing about customer service, they are not trained to help.

Service in here?? No at all, the banker cant wait to play their phone after u left Thats why they keep fire employees. Employees not happy for their job. Customers not happy Company not happy too because keep losing customers Do they care?? I dont think so.... read more

I would give this branch zero if I can. The management does not know what they are doing. Why in the world would you have a line of 20-25 customers with 1 window open?? Then you would have a teller that pops in and out of the door to help here and there. For goodness sake, just open the window and help out the customers. Then you would have employees inside their office cubicles doing nothing to help customers. Avoid at all cost if you want to wait 20-30 mins in line. Better off driving an extra 5 mins to get to another branch or even another bank! FYI, this problem existed before the closure of the branch on Rosecrans. The problem is probably twice as bad once the closure is in affect. read more

Very slow customer service. Nobody to greet you at the door, my account has been hack for the 4th time this year and I have to wait in line with just one teller to withdraw money. Terrible bank. read more

Worst location ever!!! I have never had a pleasant experience here. There's only 2 teller windows so it's always packed with customers. The location on Artesia right off the 91 is way better. This location on Redondo Beach Blvd is just horrible. Good luck finding parking. 30-45 min wait if you are opening a new account. 20 mins in line to see a teller. 15 people in line for the ATMs read more

Longest line ever ....2 windows and only 1 window is open and alot of the workers here are just standing around last time coming her.

Worst service ever. Takes like an hour to see a banker teller. You can't make any appointment "if your a new customer." Doesn't make sense I've been with chase for years. They don't even have complimentary coffee, like any of the other chases. Very disappointed read more

I generally hate using banks. As someone with a financial background, I don't trust banks or bankers. However, the staff here is so helpful and accommodating. Very helpful and best banking experience I've had in a long time read more

Wasted my entire lunch break with these people. No customer service and horrible sense of urgency. I just opened my Chase account last week because I thought BOA was a bad bank and I've had countless problems since! I WOULDNT OPEN AN ACCOUNT WITH CHASE IF MY LIFE DEPENDED ON IT! Bank of America seems like a solid bank at this point... read more

I went to open a account and was told it would be 30 to 40 minute wait, my son and I told the young lady that we were going across the street and get some coffee , we were gone all of 7 minutes, when we walked back in there was this lady who came after us and was walking in to the office, I said we are back and that we were next and she said wait I'll get to you , I was not going to wait and told her so . She gave me a dirty look and again told us to wait, I don't understand how they have these rude young girl work at the bank . I will never go to that Chase again , I went to another Chase bank and I'm happy to say I had a very good experience. Thank you to the young lady at the Chase bank on Normandie and Artesia for her help , she was very sweet . read more

Who ever thought it was a good idea to design this with only two tellers must be lacking some efficiency knowledge. 2 tellers!!!! Be prepare to wait at least 30 min to be helped, even with 4 people ahead of you. I'm sure the tellers are working as quickly as possible, but it's still not good enough if you're on a rush or a lunch break. read more

Worst bank ever expect at least a 20 minute wait every time the personal bankers sit there while the line is to the door smh