I happened to be in the area and noticed this location when I was across the street at the Sam's Club gas station so I decided to stop by to make a deposit. Parking is congested and a little tight as it shares a parking lot with a strip mall but I was able to park on the other side in front of the bank. I was one of two customers in the bank and was promptly greeted by one of two tellers available. The teller I dealt with was super friendly and conducted the transaction with ease! The branch was small but clean and they also have a security guard on staff, which is always reassuring. I am rarely in this area and not sure if I will be again, but if I am and need banking services I will stop by this location again. read more

I went to ask about opening a business account, the chase employee informed me what I needed. Upon knowing that information I asked if I can pull it up on my phone he replied. So after wasting my time looking for it, he tells me I have to make an appointment because he was about to go to lunch. Why TF didn't he say that to beg with. And so he continued sitting down in his desk doing nothing. read more

I was surprised by the low rating after I solved my problem and decided to leave a review as my appreciation. I guess I was the lucky one. I came in on Thursday morning, and waiting in line was unnecessary. I got help immediately and solved my problem on the same visit. The lady behind the window, the supervisor, and another lady at the desk were all friendly and professional. read more

I've only been to this bank three times. First to make an ATM deposit. Second because my friend needed to make an ATM withdrawal. Third to make a cash withdrawal with a teller. (Funny it takes a third visit to finally write about the experience.) It was a quick one, I'll say. There were two tellers available, so the line of three people went by very quickly. No muss, no fuss, just quick in and out. For real, though, I don't think I was in the branch more than 3 minutes. Even I wondered why I was done so quickly. Heh... I hope all visits are always like this... read more

Good bank for personal or business account. I always go to this location for my activities

Chase is the worst bank period. All branches close at 5pm Get an account at any other bank Would give zero stars if I could read more

I just wanted to give a shout to Hector because he gave great customer service when we were applying for a new bank checking account!

Kathy closed her window even she was told I was waiting in line. After 5 more minutes I left.

Incompetent, rude, unprofessional, young, uneducated, unfriendly workers. Janet if you hate your job find something else that suits you. It makes this business branch look awful and I will not be coming back here. My debit card expired and Chase never sent a replacement. I went in yesterday to withdraw money and inquire about getting a new card. Janet mentioned I can do it on the app. I then proceeded to inquire the teller Natasha to see if they sent a new card etc she said she would look into it but she never answered my question. So today I went in and saw Janet again and asked her for help. I mentioned that I spoke to her yesterday about ordering a new card and told her I couldn't find the option in the app. This time she looked super annoyed and bothered that I went up and asked her a question. She was too busy on an iPad and had her head down the whole time and looked upset. She was leaning against a podium next to the door and had her hand on her chin. When I approached her about the situation and explained she let out a BIG SIGH and said "OPEN THE APP and I'll show you" in an arrogant and upset manner--as if she was talking to one of her homegirls. At that point I was a bit irritated standing there that her full attention was on that stupid iPad instead of assisting my questions and so I left and said "never mind I'll go ask someone else" She then follows me from behind and I heard her say "We're you not able to open the app?" I told her that I was going ask someone else's help since I was going to pull money out anyway. I waited in line and the teller's computer happened to "go down" and whaddayaknow here comes stuck up Janet walking in to open up a window. It so happened that she ended up being the person I'd go up to. She immediately knew I needed a new card so that whole time I was asking about the card she was useless and not helpful. She couldn't answer basic questions and didn't know the answer to my inquiries and had to ask the girl next to her. She also told me to call the customer service number to ask I'm like what the heck are you working here for basic questions she didn't know. When she handed my cash withdrawal she didn't even bother to count like others do and just threw it under the glass. This branch needs to educate these young workers and give proper training. Learn basic customer service skills and be more professional. Cringe knowing these people here don't know what to do. read more

I wish there was an option to give 0 stars... I came in to withdraw my stimulus , bank teller noemi stated there was a problem with her system it magically "went down" she tried it again now she stated it didn't go thru.. I called the number on the card they told me "chase has to release the transaction because it shows "pending" on their end, went back to the bank they tried it again this time it was bank teller "Gwen" she decided to get upset she threw my ID card at me saying she couldn't help me she was gonna call the manager and lord and behold it was "noemi" at this point I'm frustrated they call another manager "Yolanda " to try to explain the situation stating they did nothing wrong... basically now I have to wait 14 days to get my money back on my card... WORST CHASE BANK... these people are not helpful at all read more

This is a small branch in Gardena near the 91 freeway, there is a lot of parking spaces here because of all of the restaurants, shops, and a few markets here, the staff here are very helpful and friendly any every once in a while when you enter the bank you are greeted with a hello welcome to Chase how may I help you today before you can get up to the teller line( I love this ) there is only two teller line open here due to the huge newer ATM being installed in most on the chase branch, its crowded at times but they do try to get you in and out pretty fast ,yes I'm a fan because of the great customer service and its convenience for me. read more

Slowest and most overstuffed branch. Three teller stations and never have all three staffed. Two bankers plus a branch manager and not one of them is willing to take non cash straight deposits. Manager is willing to come and say hello but not willing to help the line. Customer service still seems to be Chase's downfall. read more

When I'm on my way to downtown LA or Hollywood, and I need some cash for parking/cover charges, I stop by here for a quick withdrawal. They have an ATM outside the building, and another inside accessible after hours with a debit card. In the daytime, I've stopped by here to deposit some checks. The staff here is as friendly and efficient as my regular branch. It does not get too crowded inside this branch, although the parking lot can get hectic during the weekends. All in all, a good banking experience. I would recommend for any Chase customer. read more

Very helpful personal, Even though our morning was a bit rough do to some misunderstandings Jessica Ibarra was able to put things aside and include us into her busy schedule. Thanks again to all who made today happen read more

This branch makes you wait in line for everything!!! I had to wait twice. Janet was too stupid to help. Their employees are sooooo stupid!!!!!!! read more

This is probably the worst chase bank I have personally ever been to. I waited for 25 mins and not one employee told me they'd be with me soon. I saw a kid waiting there too and I asked him how long he was there...he said 40 mins...told me no one has spoke to him once, and he also had his name written down. The chairs are dirty, you can feel the congestion of germs in the room. Terrible location. read more

Unorganized chase location. No signs or anyone telling you which line you need to be in.

One star is giving it too much credit! During the rush hour three windows that were open goes to one window, waited 15 minutes longer in line for window. The teller told me the girls were getting off work.... The manager needs to be fired for allowing this nonsense to happen. This is the worst branch I been to! read more

Formerly a Burnt Tortilla, this Chase has been open for maybe 6 months at most. I've driven by it many times on my way to the 91 fwy (most likely going to disneyland), but haven't had a reason to stop since usually I already have the cash I need or I use the Chase ATMs they have littered throughout Disneyland. I was coming from Fat Burger in Carson with my boss and needed to make a deposit. I was wracking my brain about where a Chase bank could be between there and where I work. Ah yes, lets ask yelp shall we? Directed me to this location. Duh, totally forgot about it! Got to the shopping center that it was in and I like this Chase because its one of those that has an ATM on the outside, but also there is one inside. You know where after the bank is closed you can only access if you have an active Chase card. Not to say that I would get robbed (although I've already had someone break into my car at Bronson), but you feel a bit more comfortable handling your money knowing that not anyone can just walk up behind you. Going past the indoor ATM, I go through another door that leads into the actual branch. Booy nothing like a clean and friendly environment. I've gone to a lot of banks in my day (which I dread and Hallelujah for direct deposit) and most tellers act like they don't want to be there. I get it, customer service isn't for everyone but I've worked customer service and there is no motivation to get out of it like dealing with craptastic (trademark pending) people. But I digress. The employees at this office remind me of Disneyland employees, just super perky for no reason! No complaints from me, it makes the experience all the more pleasant. I think other Chase branches should use this one as an example. Yes people get crazy when it comes to their money (or lack thereof), but you can still offer service with a smile and these fine folks manage to do that! read more

Some parts of Chase/JP Morgan is great and others are terrible. They don't seem to operate consistent nor in an integrated fashion. As an example, I was able to get a substantial commercial loan but got rejected when I wanted to refinance a small home mortgage that was already held by Chase without taking any money out. The home mortgage was a tenth of the amount of the commercial loan. After this horrible experience, I decided to close my Chase accounts, refinanced with another institution, and moved my JP Morgan investment account elsewhere. read more

Wow! A brand new location in a super convenient spot! Sadly though, this is where Burnt Tortilla was, so it's kind of bittersweet. But alas, something new and shiny is always cool. Only one ATM outside (and one in the card-accessible mini lobby) - kind of inconvenient if it's busy, but at least it doesn't seem overly crowded at this location...yet. Inside of course is super nice since it's new, and the staff is pretty friendly. This is a good compliment to the in-store branch at Albertson's down the street at Western - they are on opposite sides of the street so you don't have to flip a U to get to one of them. Most helpful since the traffic pattern on Artesia has gone to holy hell after all of the signals they have installed!!!! The parking here is marginal though because of the market and the other restaurants and stores, but without Burnt Tortilla (*sigh*) it's noticeably easier to park than before. All in all, a solid thumbs up. It's about time they put a location in this Torrance/Gardena area. Now all they need is a Costco.....hmmmmmmmmmmmm....................... read more

Gave this chase a couple more chances but still nothing has improved. The wait time here is ridiculous. Morning noon, after noon you name it. I don't understand why not hire more tellers, or transfer tellers from a different location. I can write this whole review as I stand in line and wait. You need more people here, fix it. read more

Chase bank has been popping up all over the place! This makes me glad that my accounts are so accessible. Before I had to go inside Albertson's grocery store. I've been coming to this bank for quite some time. I did attempt to go to the new Chase on Redondo Beach Blvd. but that was such a frustrating experience, that I thought I should write a review for this location. There are 2 bank tellers that are quite nice and I enjoy going to see them. Anna and I think the guy's name is Michael? but I just call him Snidely Whiplash (sorry, I forgot your name) since he sports a waxed handlebar mustache like the cartoon character. These two have the best customer service and my deposits/ withdrawals get processed quickly and efficiently. I also like the fact that I can go in at almost anytime and there is no line. Perhaps on a busy day, I had 1 person in front of me. This is probably my favorite location although since the bakery opened in the same plaza, parking has become a bit more difficult. read more

The employees are so busy here, busy standing around chit chatting and trying to convince customers to use the atm instead of helping customers standing in line to use the window read more

So far, no troubles, ever with this Chase location. I've been using this same location for about 2 years now. The bank tellers were always very professional and courteous toward my every need. This chase is a bit small but there's no extra glory in larger banks. Banks do the same thing for me (withdrawals and deposits). Thanks for letting me do my thing, Chase. 5/5 read more

If I could give minus stars I would. This place is slow and the people here are rude. It's Friday 2pm and the have only 1 teller and 2 big machines in front of the store. These machines don't offer customer service. This place is ridiculous unless you want to waste you're time then come in here. I will never come here again. Shame on Chase for for replacing humans with machines. Anna is rude and inconsiderate. This place sucks. read more

Chase Bank - Stupid machines replacing human tellers and only 1 teller open on Friday at 2pm - Banks & Credit Unions Near Me - Gardena, California

The front door can always be open before hours with a chase card it seems to always gove ppl problems opening it and now it wants to start giving me the same problem as well they need to fix this asap its jjst causing a hassle read more

This location is clean and since it shares the parking lot, there are plenty of spaces. There is usually not a long wait, if at all, so I can quickly stop in and out. I called after I recently opened a checking account and they actually answered the phone and they were able to provide the information I needed, without having to all me back. This has definitely become my Chase branch of choice! read more

Always a line and most of the time there is only 2 tellers that are open!! I hate this bank!!

This place is a joke. A sign in sheet is posted and after waiting 10 mins someone asked if I needed help and did I add my name to the sheet, I indicated yes. I was told the person opening accounts was on break but would be back soon. 15 mins later I get up to ask status because there was someone before me that was sitting there for a bit. Lo and behold after checking I was told the person was on break for another 10 mins and it would take 30 mins to open am account. They should tell people bankers are on lunch so our time isn't wasted. I just spent 30 mins waiting for nothing. read more

This bank sucks. I just wanted to deposit $200 to my uncle account and they don't accept cash.

I've been banking with chase for almost 13 years and this is by far the worst branch I've ever been to. Super short staffed and employees are very lackadaisical. Expect unnecessary long wait times. Stay clear. read more

I really enjoy full service banking at Chase Bank. Wow! A brand new location in a super convenient spot! Sadly though, this is where Burnt Tortilla was, so it's kind of bittersweet. But alas, something new and shiny is always cool. read more

At this point I feel like my money was stolen. Your faulty ATM took my money and printed out a receipt with a phone number to call. Because there was "no deposit" recorded Im told that I have wait for an investigation. To have me in limbo with my money as if this were my fault, especially with that amount of money is not ok. And to tell me to wait an entire ten business days with no updates as to whats going on with the claim and no access to the claim is also ridiculous. Im now accruing late fees and late payments because I trusted my banking institution to properly deposit my money. Silly me! I do feel like there are legal ramifications for this that I will explore. I have never felt this insecure about a banking institution. Of course now Im terrified to use your ATM so what does that say for the future. Extremely disappointed on this policy and how this case was handled! read more

I applied for a loan(refinancing) supposedly got approved and gave a good faith payment of $500. And had an appraisal done just to be sent a letter stating I was Not Approved. At this point what was the purpose? I was told I was approved, have all this paperwork that signed stating I was approved but get a denial letter by mail. Now I feel like I was really robbed of my good faith deposit. Which I was calling to complain about because the appraiser(which was chosen by them) lowballed my appraisal. I disputed the appraisal and to this day I'm still waiting on a phone call. Pablo Ramirez, is NOT returning my calls or answering me. The appraiser used comps that were old, comps that weren't in my area when there were homes that had sold literally doors down from me and one to two blocks away. Needless to say I'm unhappy with Chase and will be taking my business elsewhere. How are you not able to do business with your own bank? Where you store ALL your money? I feel frauded, and I'm sure I'm. It the only person that this has happened to. This needs to stop! read more

I had to give a star but if i had a choice it would have been minus 4 *. I went into the bank at 10:55 about a fee they charged for being under $5000 which my account was never under (i have 2 accounts linked) it took until 12:07 for them to reverse the fee and that was after waiting 35 minutes to be acknowledged. This is the slowest bank ive ever been to in my LIFE. And not very helpful either. Im thinking of closing my accounts here and staying with my other bank! #wasteoftime read more

I was greeted when I walked in by a lady who then told me this lady would help me. She pulled the chair out for me so I could sit down. The little things matter! I was then helped by Marcell. She was very pleasant, informative and answered my questions. I was able to open my accounts that I wanted. Thank you Marcell for your help! The only thing that worried me was that the line got long and there were only 2 tellers? I wasn't too sure since the layout of the bank I wasn't familiar with. But I was very impressed by how I was greeted and helped. read more

I used to come to this branch all the time but now they places some bullshit machines in place of the tellers, I believe most chase branches did this, so now when I need to speak to a teller I have to wait in an extremely long line. They only have 2 people helping and almost no one uses the machines, get rid of those bulky ATMs they are useless. read more

It's Saturday and no line...this is my favorite branch...I love love this branch...thanks Gabby R...

Customer service is not very good. They are quick to take your money but give you a problem when you try to withdraw. I am highly considering closing our accounts from this branch. Very disappointed with this service. read more