My grandma and I came in here because she replaced a card, used it, and immediately lost it Betty was so fantastically helpful and took security seriously every step of the way. She was also kind and considerate and we were never confused about what she was trying to convey. We're very grateful that she was our teller! read more

Best chase bank in OC. The branch is clean, the entire staff is welcoming, helpful and friendly. Even the manager goes out of his way to really help clients when they are there and the regulars know him by name. As a regular here they make you feel like family or a good friend! I usually don't like going to the bank since everything can be done online through the app but when I do have to stop by a branch I make sure to stop by the Brookhurst and Chapman branch. read more

Great customer service. I came in for notary and I was assisted pretty quick. Luis Ramirez has provided excellent service, very professional, friendly, and knowledgeable. This is a great location to bank with. read more

Good customer service excellent service by Cathy I got my first card here and she set up Apple Pay for me

This is the best chase bank location I've ever been to in my 16 years of banking with chase in the 3 different states in which I've lived. This location is EXCEPTIONAL. They are fast, friendly, efficient, and honestly just a joy to be around. Everyone seems like they love their job and are happy to be there. No one is down in the dumps, rude, or makes you feel stupid for asking simple questions. I've been here a few times now and I continue to be amazed at how well this place is run, like a tightly-bound crew of a ship. I'm proud that this is my bank and will always be happy to come here for future needs. read more

Shout out to Minh Huynh! Squeezed me in for notarization and was very nice. Got everything done in 15 minutes.

Love this Chase bank branch. I also have Bank of America across the street and hate them. For a while now i have been coming here to avoid BA's lines, low tellers, having to make a Appt to ask a ? NOT THE CASE HERE at this Chase Branchafter so many times of coming in now, workers are always smiling, learn your name make conversation, while they keep the lines moving, and if there is a line i dont mind waiting with good music and great air conditioning positive vibes. Thought they need a shout out since my visits, for a few years now have been consistently all GOOD! read more

Been banking for 20 yrs all over US, very happy with the services I received.. Especially now I'm back to my home state California...F.V & Westminter branch provide excellent customers service. Thank you read more

this branch is my favorite branch in all of Orange County. As soon as you walk in, they are so welcoming. The energy of the branch is very upbeat and hospitable. read more

Bad service. They did not give clear instructions to me and made me lost few hundred dollars bonus. read more

Highly recommend to come here and ask for Minh Huynh! He's very nice person, friendly and welcoming to help you with all questions. I have met many bankers at the different branch so far, but he's the best one I ever met! I also like the way they run the business in this location, welcoming and professional. Thanks you all! read more

Very helpful very friendly staff highly recommend you come here hassle-free finished openiwithin the hour

Not the nicest cashier there.... This young Vietnamese girl with white polish French tips, was unprofessional and was too lazy to count the full amount. She wanted me to count the amount of cash I'm withdrawing. This girl does not deserve to be there. Unprofessional, lazy and has a very unpleasant and mean demeanor. She also kept talking to her colleague while with me.... read more

WOW.... THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I've been banking with Chase for over 10 years now and decided to come into this branch because this was where I originally opened my accounts at. Not only have their been a turnover in staff members, but the quality of customer service have also diminished. There was a long line for the tellers and nobody was in the lobby to greet customers for a good 10 minutes. When I was able to make eye contact with someone that worked there, she finally came out to the lobby with a tablet. But then she proceeded to help all of the customers waiting in line that came in AFTER me before helping me out. I cannot tell if it was an intentional thing, but she was bilingual and therefore helped all of the Spanish speakers first. So i guess they don't care about who comes in first or not anymore... Awful system! Once she got to me, she refused to help me with my banking needs... She claimed all of the bankers were tied up at the moment and that I needed to book an appointment. When I asked her questions and for her to give me alternative options she blamed that they can't help me without an appointment because of "covid" and that she doesn't know so it's best for me to use my chase app for FAQs and appointment making. Mind you, she was FREE to help me and 2 more bankers were just standing around the lobby chatting with each other and were NOT tied up. So she lacked problem solving skills, too. Lastly, this is ultimately why they get a 1-star review even though I know covid should be a huge factor into considering... After my interaction at this Chase branch, I went to the one on Brookhurst and Chapman and they helped me IMMEDIATELY. They greeted me at the door even though they were busy. They gave me options and helped me book an appointment for the same day and also gave me the option of waiting around as a walk in appointment. They did everything in their power with my banking needs and guess what? I was helped and seated with a personal banker within 15 minutes!!! So I'm sorry, but this branch on Harbor is just poorly managed and unprofessional. Go to a different branch so you don't get a horrible Chase experience. read more

Came here on a weekday afternoon to open a checking account, and it was packed! I was surprised and dreaded a wait, but a very friendly flow coordinator greeted me and wrote my name down on a waitlist. I sat down on one of the couches and proceed to play games on my phone. After awhile (just when I was getting impatient), I was called, and the lady who was tasked to open the account was really helpful. Throughout the process, she made small talk when there was stuff loading on the computer but at the same time, she didn't waste any time. The customer service was great. She was thorough and treated me like a familiar, returning customer even though it was my first time at this branch. The line for the clerk service seemed a bit long though.. Customer service is good, and luckily I wasn't in a hurry. If you are in a hurry, I would recommend a different Chase. However, they have staff that speak multiple languages here including Vietnamese, Spanish, and English. read more

My first time at chase bank. I knew Minh Huynh from a reviewer, so I had an appointment with him. He explained in detail and patiently. Highly recommend him. read more

I've been to this branch for 3 years but only to see Louis( the manager). Today actually my first time at the counter- Kathy Vo : very helpful, very polite, very friendly, very professional!!! Thank you so much for your help, Kathy! I appreciate you very much! And I think you're the right one for customer service! Keep the good work, girl! read more

I had a great experience here while I was applying for a credit card. I was attended to quickly, even without an appointment. Minh was the one helping me today, he was friendly, informative, and very helpful. He gave me all the information I needed to know about the card I was applying for, and more. He went above and beyond, and I would recommend everyone come to Minh for their banking needs. read more

I've been banking with the SchoolsFirst credit union for a decade and had no reason to come to Chase until a family member passed away. To keep the finances simple as executor of the trust and will, I kept that part of the finances with Chase. The financial advice and guidance I've received from being apart of Chase Private Client banking has both made me money through investments from their guidance and saved me money with buying our first home. I appreciate the attention to detail, service, and the straight talk. My financial situation was made better by banking here. read more

Came here to cash my paycheck because my boss doesn't offer direct deposit and Citibank was going to put a 3 business day hold on my funds. I arrived at the bank at 11:00 am and was in line for 30 minutes with only 1 person ahead of me. There were only 2 tellers as the 3rd put up a "next window" sign as soon as I got up to the front of the line. Worst, slowest, customer service ever. I wouldn't switch banks if they paid me, even though my own is not much better. It is a Friday during lunch time and there are 5 people in line behind me with only 2 tellers open. I would NOT return to this branch. The wait is horrible. read more

This location used to be a Washington Mutual. I've had WaMu ever since I held a job. JP Morgan Chase took over WaMu when the bank failed. During this time, many banks went bankrupt and had to close. One of the bleakest times in recent history. The service has always been great. There is plenty of parking. Also, they have 24 hour ATMs located on Brookhurst St. side. The transition from WaMu to Chase has been fairly easy. I still use my WaMu checks and my same login for online banking. Customer service via phone is great as well. I also like the fact that they have remote deposit through their mobile app, which saves time when depositing checks. Just be forewarned, Chase will be implementing new criteria where checking accounts will not be free anymore. It will be about $10/ month, which I think is kind of steep. I guess they have to recoup their money somehow. read more

Chase Bank - Their logo - Banks & Credit Unions Near Me - Garden Grove, California

kimberly Lu has helped me many times and make me very happy. She provides outstanding services KIMBERLY very helpful and very kind Go out of very her way to help us with everything I alway look for her only and CHASE Should have more employee like KIMBERLY THANK YOU KIBERLY AND CHASE read more

Went in on a Saturday right when they opened, trying to avoid the crowd but boy is it busy. Fortunately for me, I came in to speak to a banker and only the teller line was busy. I spoke with Bryanna and she was a delight. Although she did have to search up everything on the website and did not have much prior knowledge of opening a credit card which is what I came to do. Maybe it was to show me on screen for a visual presentation but when we went over categories for the Chase Freedom card, it took awhile to find that information because the only way to find it was through their website which is a bit confusing and she did not know the categories for Jan through Mar on the top of her head. Everything went pretty smoothly and once the paper work was all finished up, I noticed a huge crowd in the waiting area for the bankers and some had appointments. After I left she immediately called the next person in. Happy with the outcome of my visit. From all these reviews I read, I thought it was going to be a miserable time but I beat the crowd and got great service. This branch does get very very busy though. I was lucky, heading in at exactly 9am might be the trick. read more

I been coming 3 years to this branch and customer service and professionalism are amazing. Luis (private client banker) is definitely my go to banker with the best customer service / follow through and is very dependable. I am for sure a loyal customer at this branch and I appreciate the work ethic. Thanks read more

Closed my account for owning crypto. I was at chase bank for over 12years. They should give more interest rate for people savings.

So I brought my village here for a Saturday bfast. Village because I have 5 teenagers, an aunt, sister& hubby. So we always need a large place that can accommodate us. We ordered blueberry, cinnamon apple & the Hawaiian pancakes. The cakes are huge! Loved the berries- fresh and delicious. I ordered the berried French toast and OMG- very delicious. The men ordered ribeye steak & eggs. Bottom line - food was very good read more

I didn't come in with any expectations. But woah, Thanh was very professional and pleasant. She makes you feel like a client of hers,she knows how to get what you need done promptly. She is an amazing Chase rep. I would never really go out of my way to review someone but her customer service was very exceptional. She is professional, very professional. read more

Clerk wasnt helpful at all, did not bother to call my boss (account holder) to verify the validity and assumed I was being shady. I get that it's a Saturday, but you're on the clock. Do your job and not halfway. read more

It doesn't have a drive thru. There is plenty of parking on the weekend. Plenty of handicap spaces and an accessible ramp. Located across the street from D.K. donuts and marshalls. 4 total machines located on the main boulevard. read more

I felt it necessary in these rough times to commend the bankers and staff at not just this branch, but at Chase Bank in general. They are doing a phenomenal job at staying organized and courteous during this time of crisis while the world is in a state of panic. I felt safe and secure at all times and they are doing an excellent job at keeping everyone healthy by ensuring social distancing. Also a special thank you to Omar who went above and beyond to help me with all my banking needs. I'm so proud to be neighbors with this branch and it's refreshing to know that there are still positive and courteous people in these trying times. Stay safe and healthy. read more

Vicky worked there and Laura and Natalia they were the ones that were the glue. After Vicky left it was so sad but we lost Laura to the front end post.she was the reason I switched to chase when I transferred to Wells Fargo . Then they shut down the greeter position But we still had her behind the window And that kept me going there now all 3 are not there and the turn over in there is so often. It's just lifeless. When Vicky left there was a retirement party for her so we had prep time. It's just like family then there gone . Where ever you good people are . The banks lifeless and sad without you. Thanks for always going the extra miles. And for the new people And the few old ( Lois I think that's how u spell it). I m probably going to leave to where there's more stability but I'm sad u didn't have a chance to meet these good people. May management try hard to keep the life of Chase so positive caring people Vicky Laura and I hear Natalia got a promo . But laura you were so young to retire. Miss you! When Vicky retired you said you weren't going to retire for at least 10 plus years! The staff there now are fine just tired of loosing good people . Try to make it so they want to stay! read more

I was helped by a staff named Karen, asking about notarizing some paperwork, she was so informative and patience and polite. It made my day! Thank Karen for doing your best work! read more

professional and nice guys especially Mr. Edgar mandez ! he is working hard and spending long time and made many calls to resolve my problem

This branch needs to be trained on professionalism. I've been a chase customer for over 10 years and have always had great service at other branches. Last year, I came to this branch to open a business account. The banker that we had were so rude, and in the end she had no idea what she was doing. My uncle who's opened a business account with chase ended up walking her through the process but she still did it wrong and I had to go to another branch to fix my card. Second time I came here was recently for my boyfriend to open a checking account. We made an appointment with Omar and he was late. When he came, there was no apologies. When we started talking about opening a credit card he sounded so racist and didn't even go through any options they have unless we asked. Because of his attitude, my bf decided to go to wells fargo for his checking account and credit card. Sorry chase, i wanted to refer customers to you guys but your employees at this branch always display a rude attitude. Very disappointed! read more

so i went to chase today because i needed to go to chase because i felt like going to chase and its disgusting

This place is very unprofessional. I went in to get 20 rolls of nickle and they were stuff with pennies. 5 of of 9 times this has happen. Most likely they give out coin rolls that were deposits from their customers, which is a no no because they should be shipped out to their cash vault to be counted. You guys should know not to accept coin rolls from customers unless they write their account numbers on them, even if they are your regulars because you don't know your customers like you think you do. read more

Always good service. Never an issue. Front doors are now open after safety glass was installed.

It's Wednesday afternoon and there is only 1 teller at the window . Why am I waiting 30 mins to talk to someone to replace my debit card when there are machines at different chase locations that can replace my debit card in an instant. Ridiculous read more

I love this branch for their customer service. Every time I've been here their tellers are happy, friendly, and polite and it's kinda infectious because I leave the bank feeling really positive and energized. Sounds stupid and cheesy but it's true. I no lie. read more

Absolutely the worst branch of chase bank. Rude and incompetent teller with a much ruder manager. Avoiding this branch; period!