I moved to New York about a year ago. Had all my accounts initially with a much larger bank that…read morereally doesn't care about its customers. Took everything out and put it at this M&T branch. The rates are better, get free checking ( the other bank had a 75,000 minimum) and the customer service is the outstanding. I actually have my own private baker who calls me occasionally to check up on me. I get VIP treatment even though I don't have a lot of money. If I could give them more stars I would.

Not a fan! I was forced to use M&T when my bank got bought out and everything about them is…read moreinconvenient. This particular location is very unclear about their hours, some signs say they're open Saturday, some say they aren't, the staff aren't friendly or helpful, all in all it hasn't been a great banking experience. I've worked for banks before and I'm surprised that every time I come, no one asks me if they can help me with anything else, no one mentions any other bank products I may be interested in or benefit from, it's really poor customer service. More likely than not I'll be taking my business elsewhere

I wish I could give The First Bank of Greenwich zero stars. Here's my experience:…read more I was originally planning to borrow $100K from Wells Fargo. The loan officer there, who was leaving to work at The First Bank of Greenwich, convinced me to apply with them instead. He promised to personally introduce me to the bank manager and a VP, which he did. At The First Bank of Greenwich, the VP required me to deposit $100K into an account in order to receive a $100K "secured" loan. Both the VP and the manager assured me that, within two weeks, this would be converted into a standard loan. That turned out to be a complete lie. Instead, they held onto my $100K for two months, during which I had no access to it, and ultimately informed me that they would not be approving any loan. When I decided to walk away and asked for my money back (I returned their $100K check, which I had never deposited elsewhere), they had the audacity to charge me $500 just to withdraw my own funds. In other words: they took $100K of my money, used it for two months, refused me the loan they promised, and then charged me $500 on the way out. I do not trust this bank and will never do business with them again.

What a wonderful bank... The personal attention, kindness…read moreand courtesy extended by all of the staff at this bank is truly above and beyond. After several decades of business banking - and at several banks - the First Bank of Greenwich has, again and again, gone out of their way to help in all ways big and small, that I've not seen elsewhere. In an era where decent customer service is constantly diminishing, this bank brings a refreshing and helpful level of focus and attention that's unfortunately hard to find elsewhere. And as a small business, with little to offer in terms of fat bank accounts, I still seem to get attention and service at the 10/10 level.

I always get my questions answered and my banking needs taken care of in a timely fashion whenever…read moreI go to a branch of the bank in either Peekskill or Newburgh New York. The staff is very polite friendly and knowledgeable whenever I ask them a question about my account. I highlyrecommend this bank to anyone who is able to join it as their service is impeccable in person and on the phone too. Grace Levine

Worst experience ever. Incorrect reports to the credit bureaus and worst customer service I have…read moreever experienced. Multiple representatives were extremely rude, condescending and disrespectful... representatives said one thing and did not gollow through whit what was discussed. not use this bank.

I've been banking with Tompkins for several years and have nothing but wonderful things to say. The…read morebranch staff are awesome.

I just finished standing inside of Tompkins bank with three tellers, and for 10 minutes no one…read morehelped me, the only saving grace is when I first walked in, She said someone will be with you in a minute, diabolical.

This is a horrible bank. Do not walk away RUN FAST! Poor…read more(almost none) customer service. Especially Moheghan Lake branch.

I have banked at the Mohegan Lake Branch since 2013 and have always has outstanding customer…read moreservice. The staff is very responsive and knowledgeable. You are always greeted with a smile and taken care of immediately. Even though there has been a change in management the staff continues to be top notch.

I have been a member of the Educational and Governmental Credit Union since 2018 when I met Gloria…read morewhile commuting to Mt. Vernon where one of their offices is. Gloria and her associate Mary in the Mt. Vernon office always take excellent care of me. Nadine in the Hartsdale branch also takes wonderful care of me, as do Jacob and Crystal in the Hartsdale office. This Credit Union gives phenomenal service and has great products!

I've had the extreme pleasure of working for Lisa Vitiello for 10+ years at the State Farm…read moreInsurance office located in Eastchester, New York. Lisa is an outstanding insurance agent who goes above and beyond not only for her customers but for her staff as well. Anyone who has met Lisa knows that she is a wonderful and caring individual with an extraordinary sense of humor. Our primary focus as a team is to ensure that our clients clearly understand the insurance that they are purchasing and that any questions are answered. Feel free to stop by our newly renovated office and speak with one of our staff for any insurance related inquiries.

This office has horrible customer service and is entirely unhelpful. I have been a State Farm…read morecustomer for over 43 years for my home, auto, and life insurance. During a recent storm, a neighbor's massive tree fell on my property, taking out several of my trees and two fences. My backyard looks like a war zone. State Farm has been unresponsive and 7+ days later, I'm still waiting for my claim to be reviewed. The office has been of no help. When I call, they do nothing but give me the phone number for claims and forward me to a voicemail box for a person who doesn't respond. Prior to switching to this office, I had worked with another State Farm agent who was wonderful. In the past, that office helped me file a claim after a similar storm, and handled the entire process, guiding me along the way. After that agent retired, I switched to this office but I have been incredibly disappointed with my experience. I'm a loyal customer and pay my bills on time.