This branch's drive-thru ATM is out-of-order or can't do different functions (dispense cash, accept…read morechecks, etc.) regularly. The ATM in the vestibule is now only open when the bank is open. Inconvenient. The parking lot is so small you regularly have to wait for a parking spot. On the bright side, the staff inside does a good job. Teller Kathy, I think that's her name, is friendly, quick, and knows her stuff. They have two ATMs inside the bank as well so if the line is long you can use those instead, and I know the one on the left gives $5s and $1s in addition to $20s if you need smaller bills. The bankers at the desks are pretty efficient as well.

Hey hey Adventurers! The few times I've had to come here the ATM's outside are either down or not…read moreaccepting deposits, or the machine doesn't read the bills I submitted. The times I had to interact with staff, so far it's been good no issues. But the one time I had to withdraw a 'large' amount for me the guy laughed and said that's not a lot. Even if it's not a lot to you and I gave you a slip of paper to read, don't say it aloud and scoff at me. Like someone could hear and rob me for $20. Anyhoo, def recommend going to Metuchen, staff is nicer and way more professional.

This bank is great. It does get busy during lunch times and around closing time…read more Their atm is sometimes down but it's seldom. The next BOA is in Menlo Mall. I signed up for a savings account here at ease. The rep was helpful in explaining the different types of accounts. I come here for the drive thru ATM :)

, a gentleman Adam helped me. He was very nice kind and respectful best service I've ever had…read morethere yet.

This branch happens to be not only close but most friendly among ones I have been to. Never a long…read morequeue for any service and everyone is so friendly that I wish all branches can copy the customer experience (the level) and execute. Why not 5-stars? Too much cross-selling when all you need is a simple deposit and you want to get out.

We owned a home in Oceanport, NJ that was completely damaged by the super storm Sandy…read more After nearly 11 months of battling contractors and wading through SBA and FEMA paperwork, our neighbors Dana & Doug Miller [Dana Miller works at Weichert Realtors in Rumson, NJ] opted to fight our right to rebuild our property by threatening the town with a lawsuit. Their attorney's letter demanded the planning board in Oceanport rescind permits we were legally issued in February 2013 or his clients the 'Miller's' will sue the town. With the NJ Variance Waiver that was put in place following the super storm Sandy there was no need for us to go before the town planning board if we rebuilt within the original footprint, which we had complied with. Needless to say, Oceanport wound up rescinding permits forcing us to go before the planning board. From September 2013 through March 2014 [five months] we were in battle with Oceanport's planning board in order to have them reissue the permits they rescinded so we could continue to rebuild our house. Between the emotional distress of the storm, our personal losses and financial devastation I lost my job in November. This caused a domino effect whereby SBA declined the loan they approved for us to rebuild our home, due to the fact we now had only one income. Once we lost the loan we could no longer afford to rebuild which caused us to turn our property back to the bank holding our mortgage. We are now paying a deficit on a piece of land we no longer own. We thought that would be the end of our misery regarding this ordeal, however, less than one month after we turned our house over to Provident Bank of NJ, they hired Dana Miller of Weichert Realtors to sell this piece of land. This is the very person that caused us to lose our property and now Dana Miller & Weichert Realtors will make money off of our loss. I contacted Carin Henderson, Dana's manager at Weichert, to give her an opportunity to do the right thing and remove Weichert/Dana Miller from the listing because there appeared to be a conflict of interest between Weichert, Provident Bank of NJ and most especially Dana Miller. So far no response from Weichert Realtors.

The Provident Bank in Iselin, NJ which we've used for years sent an electronic letter indicating…read moreour mortgage was not received and a fee was charged. It was sent through the mail and we did not know where the payment was. We checked for a few days later and the checks "never arrived". We reported the checks as lost and made payments directly to the bank. From the Loan Office we received a $15.00 fee request for the stop payment for the check which was "lost". The worker sent a copy of the original check. The bank had the first check in their possession. These bank workers kept trying to charge us for the fees for almost one month, our attempts to correct this mix-up was met with workers not returning calls and not crediting the customers' account ASAP. The electronic calls and Xeroxed letters were never scrutinized by alert workers. I don't want to continue my mortgage with Provident Bank. The type of business should not have these kinds of people working there.

Currently waiting for 20 minutes. New ATMS installed and never work. There's a line reaching…read moreoutside the door to withdraw money. No signs of correcting this in the near future. This is NOT A CONVENIENT BANK AT ALL. At least feed us lunch

Wooo hooo! It's Saturday my fellow Adventurers !!! This…read moreused to be my bank years ago until one of the tellers messed up a deposit which then overdrew my account subsequently forcing me to have to scramble to come up with cash. Not happy camper which was why I left. However signed back up because well Wells Fargo sucks overall. So to my surprise they no longer offer the coinstar. WHAT THE HECK TD?! I know it was because of a counting error but you don't throw out the whole thing, you FIX it. So when I found this out I was pretty pissed. But David at this branch was kind enough to help me wrap all of the change I'd collected. Patiently and friendly to make the time go by. But I would think about reinstating the coinstar for people who may depend on it.

I had an issue with my out of state ID and the teller needed some help to resolve the issue…read more Michael McGuiness rushed in to support us with kindness. He took the time to ask all the necessary questions and worked intently to get the issues resolved. Thank you Michael.

The ATM ate up my deposit and didn't credit it to my account , and didn't give me a receipt!…read moreHave u ever heard of a bank cash deposit disappearing ? Unfortunately , inspite of making efforts, the management was unable to have MY funds available for me- they said wait a few days and it will be available. A very bad experience - Is it faulty machines that need to be repaired and the management does not post a "do not use sign" . Even with excellent customer service( which the management always provides), if my money is not safe - what's the use of going to this bank?

Been to this location a few times but only used the ATM…read more.. No problems at all... I dont usually this go to this branch.. One time I did have to call here to speak to a representative about a deposit and they were very helpful.

Love this location! The tellers and staff members are always friendly, helpful, patient and kind…read more I request specific cash-breakdowns when I'm doing withdrawals, and the tellers never make me feel uncomfortable, or as if I'm doing anything wrong. Very professional environment. I actually enjoy going to this branch, lol.

The staff at this branch is excellent.... They gave me a second chance having an account with…read morethem... Some banks will charge you monthly fees that are ridiculous if you don't use direct deposit with their account. NY Community Bank and their affiliates don't.. I was able to also get a holiday account and vacation account with them as well... They do call their customers every so often to see if they are happy...