We have had nothing but exceptional service with Bank of America and particularly, this one in…read moreBurlington. Debra Baker walked us through a complicated and difficult home loan when we moved up to the area. We jumped through many hoops, but only with her expertise and guidance. She went out of her way numerous times and we strongly recommend her to anyone and everyone. The rest of the staff is always friendly and professional. We have had other accounts at big banks, as well as, credit unions, but this is the best experience we have had!

Very unhappy with the customer service. They used to be a fantastic bank and no longer are they…read morehelpful. Long lines, phones they never answer, impossible to ever talk to anyone at the branch. Must have an appointment to do anything but next to impossible to make appointments with them.

I really like BECU; they refund your ATM fees. I lost my debit card and as always they provided me…read morewith prompt friendly service when I went in for a replacement. I always recommend them to my friends and family.

I've been with BECU for over 20 years, no problems. However, today I found out my visa credit…read morelimit went from $5000 to $500 after raising my credit score to 815. I called customer care, they said there's a letter in the mail explaining. No recourse but to reapply. What's the point building your limit and score when someone can just take it away arbitrarily! The person on the phone did not have much information or access to the letter. The complaint department was not available either.

I have discovered Banner bank with my fathers passing and helping my momma manage her finances…read more my experiences, beginning with Tony in Mount Vernon and landing today with Misty in Burlington, have been unbelievable. The personal care and attention have been absolutely astounding. Kudos to this institution and all its employees. Misty's love and care for her work could not be possible without the support network of a bank that truly wants to provide an outstanding customer service. Thank You Misty and Tony.

Love my bank! Been with them since 2014. Always kind and helpful especially I tend to forget to…read morewrite deposit slips :)

When first obtaining a home loan, one of the big questions I ask if I've never worked with the…read morelender before is whether they are servicing my loan or do they sell it. I was told Heritage would be servicing my loan. Within 2 weeks of closing I get notified that my loan has been sold. Not just sold, but sold to some cruddy national lender with a horrible reputation. Never again, Heritage.

WOW, I was lied to by this bank.. they told me that they no longer offered the Dime a Time…read moreRewards.. that they were cancelling it, and without my permission changed my bank account to a higher FEE account during a time (Coronavirus) that I cant even go into the bank and close my account, let alone change the direct deposits due to the Social security office lobby being closed until after the virus.. plus waiting for me and my families taxes to return from the IRS.. they really screwed me over! People have some common sense and stay far away from this bank.. they are frauds and liars .. as you can see with this link, they still have dime at a time https://www.heritagebanknw.com/home/personal-banking/debit-cards

I'm a customer, used the ATM, begged to use the bathroom. Wouldn't let me although there was one…read moreother customer in the place. How horrible do you have to be to deny a someone who is clearly in need? I hope karma fixes them. Yuck. I was going to open another account for my father, who I am visiting. Instead I'll find another bank and close my account here.

I have never been so rudely treated at a bank in my life!…read more How this woman became a branch manager is beyond me. She basically told us to take our business elsewhere, and she refused to have her "staff" waste their time opening an account. We had a large cashiers check drawn on the BofA and they refused to honor it and/or let us open the account. I have a BofA credit card, that I just canceled online. I won't give BofA a single second of my business again. Banks used to make you feel welcome like they wanted you as a customer. This bank makes you feel like you're getting in their way of cigarette breaks and coffee. Maybe some of that free time could be used to clean up the bank and the outside, it is starting to look a bit unkempt. Look at others that posted here... they are saying the same thing, just RUDE... Dear Yelp, let's find a way to implement negative stars, as one star for BofA on Kincaid in Mount Vernon is being overly generous.

I am beyond frustrated. I don't know why wells fargo has an online app you're supposedly suppose to…read morebe able to access so you can do what you need to do but it works one day than the next it's not? The app is very useful for me because the location from wells fargo to where I live is a 45 minute drive and it's a lot easier for me to access my banking online so I can pay my bills. And when I call customer service they can't help me. They just tell me to go into the branch. Well today the branch I need to go closes early and like I said I don't live that close so I need to wait now till Monday to go there. It's really inconvenient and I understand banks need security but it's my account and I would of liked the person at customer services to assist me a bit more than to just tell me to go to the bank.

They need to update their business hours. They open at 10 on Saturdays. Came here right at 9 just…read moreto sit in the car for an hour. Smh

I have been a happy member of this credit union for years now and I have gotten personal help with…read moreprivacy and respect for my disabilities by the individual staff and I genuinely appreciate it. I'm not able to leave my house or bed much anymore and I depend on the online banking and phone service offered to help me with my very fixed minimal income that I depend on being available for me to pay for my basic needs that keep me alive. Over the last few days this bank I have counted on has decided to update, blackout, close beaches, and not take calls for a few days as they go through this change. As a critically ill disabled grandma I have been unable to get any assistance from this bank to help me and my rent is now late, my auto pay bills need to be set back up and I will have penalties I can't afford. I can't even get my medication or food and it has been 3 days of calling with no one answering, I had to ask my caregiver to go to the ATM and check my balance and I am in overdraft when I have a block for that, I know to the penny how much money I had in my account and I should be able to see and access my SS direct deposit at any time, I can't overdraft if my auto pay bills are not getting paid and I can't even use my own account. I have had help from my care team and nothing from my bank. Today is day 4 for this critically ill disabled grandma to go without necessary medicine, food, basic needs, bills paid without fees, and I have never once complained about my bank until now. I'm going to need immediate response and resolution to be handled with respect because I am not a happy grandma by this point. This stress alone is causing me physical pain, high blood pressure, anxiety, hunger, fear, and I need my meds. I also suggest you remove the little taunting texts prompts that appear as I write this. I'm not being rude or swearing but I can and I will become I have had lots of time to practice. Get a human being with respect and possibly some common sense and humanity that has the ability to resolve this situation immediately for me before I need to call you out with the state and federal laws that are here to protect people like me from the greed, thoughtless, stupidity of what this bank is doing right now.

Terrible customer service! ! mobile deposits that show success and never show up in the account!…read moreDrive through deposit that was missed by a mile! They had a chance to fix it? and didn't. Good job guy's! Already changed banks.

cannot stand the nee app. balance is to SMALL, card control is ridiculous, it use to be so easy and…read morefast. seriously sometimes things do t need to be changed

20 years customer...never considered changing because of excellent accommodating customer service!read more