Horrible customer service!! Margarie was continuously speaking over me. You can't listen and talk…read moreat the same time. Never visit this branch again!!

Tellers are nice and always there to help. Never have to wait long which is good. The best thing is…read morethe location

Bank of America has chosen really bad decisions lately thinking everyone should be able to do…read moreeverything via ATM then decrease the number of tellers. Now the lines are very long, every day. BoA should bring the teller back.

I do not bank with BOA however I had a n excellent experience at this branch-so excellent it…read moredeserves a review. I work for an attorney that wires proceeds and I sent a wire to BOA but didn't have all the account info. Danny was able to help me find this wire and get it placed in the correct account. Luis (branch manager) checked on us during this process. There was a very nice lady greeting the customers and she checked on me again when I left to make sure I got what I needed. Everyone had Excellent customer service. They Went above and beyond to help me. And once again. I am not a BOA customer. Would recommend this branch to anyone in this area because of how helpful they were to me.

Amazingly poor customer service. About 6 weeks back, as the POA on an existing account, I was told…read morethat the POA only begins once the account owner has died. Completely not accurate and fully opposite of when a POA is in effect. So now I went back in and a customer service person never even said, "Hello, how can we help you?" Did say, "Do you need something?" Wanted to say, "No, I just walk into banks all time to be close to money!" After she started talking to me, unmasked as she was, about 10 minutes into the conversation she said, "Have a seat" (and I thought those chairs were just for show!). Knowing I was the POA on the account, this woman would not give me any information until she spoke to the account owner, my 92 year old parent and she actually wanted me to bring my parent in, as immobile as my parent is! She finally agreed to talk to my parent by phone before giving me the info. She exhibited no real understanding if the purpose and power of a POA. When I asked her why she was not willing to comply with the legal status of a POA, she said the bank just preferred to do things differently. Different from the law? By the way, I know Jan Wells mentioned in the other review and I feel Jan would have handled the situation completely differently! http://www.legis.ga.gov/Legislation/20172018/170165.pdf.

The staff is very rude. Walked in to cash some saving bonds and was refused service. Was told I had…read moreto have an account with them. My ex-husband walked in with no bank account and got his cashed. I will not recommend this bank to anyone. I went to Region's Bank with no account with them and they cashed them for me. People's Bank is a sorry excuse for a bank. When it comes time to get a bank account I will use Region's Bank.

Worst service I've ever had at a bank. My husband and I own two businesses totaling 4 accounts at…read morePNC. 2 personal accounts and two business accounts. We are moving our accounts today and closing them at PNC. I highly suggest to not bank here.

I didn't know you could Yelp about banks, until now…read more We used to be Flagstar customers and then PNC bought them out. The other reviewer is correct, Flagstar had great hours but with the economy in the tank they could not be sustained. PNC still has good coverage. Friendly staff - Willie is GREAT!! - that always greets me when I walk in. There are numerous location in Georgia plus nationally also. Good bank that I have recommended, and will continue to recommend, to my friends and family.

What a terrible experience. They won't let you in the store but they let some people in the store…read more Okay fine with Covid no problem and they directing everyone to the outdoor banking...WHICH IS SOOOO SLOW! If you are directing 90% of your customers there, why aren't you directing staff there?! Takes 25 mins Easy to deposit a check. This is a terrible experience. I understand why you're directing everyone to the outdoor machines to get their banking done but honestly everybody is going to be there there should be multiple tellers handling this. There's like one teller managing 4-5lanes. Who plans this?! So frustrating. Don't go here if you can help it.

Run by a bunch of entitled, arrogant, @$$holes. Tried to deposit a check from my parents and they…read moreaccused me of forging the check. They didnt say it to my face, but when I called their customer service to complain, Michelle, acted with the same arrogance. She called the branch and they informed her that they thought the date was suspicious. Perhaps its sexist because none were male. STAY AWAY FROM THESE POMPOUS @$$HOLES!

Being from South Ga, and always banking with small banks, it's a relief to find a bank who knows my…read morename when I enter the branch. The manager is always pleasant and will do anything in her power to make you happy. I always have an excellent experience.

I have been a Georgia's Own Credit Union member for years, and I am extremely disappointed with how…read moremy concerns about overdraft-protection transfer fees have been handled. I recently discovered that Georgia's Own was charging me $6 each time its overdraft-protection system automatically transferred money from my savings account to my checking account. I had intentionally kept most of my money in savings as a way to manage my spending. I did not understand that these automatic transfers would cost me $6 each time. By the time I realized what was happening, I had accumulated $420 in these fees. I contacted Georgia's Own and went to a branch to ask for help. I explained that I had not understood the fee arrangement and asked that the charges be reviewed. My request for a refund was denied. Then four more $6 overdraft-protection transfer fees were charged yesterday--another $24. When I called the 1-800 number, I was again told that the fees could not be reversed. I also learned that I can manually transfer money myself, subject to the applicable transfer terms( which are 6 free transfers made a month and $5 each after you've reached the limit of transfers), and I have paid $5 each for two transfers. I did not previously understand these different transfer costs. My concern isn't simply that Georgia's Own has fees. My concern is the lack of clarity I experienced about how these transfers worked and how quickly repeated $6 charges could accumulate. I receive Social Security income and have medical limitations that affect my ability to handle some banking matters in person. Losing hundreds of dollars to fees has a real impact on me. I have now submitted a formal written dispute requesting documentation showing when and how I enrolled in the overdraft-protection transfer service, what disclosure I received regarding the $6-per-transfer charge, and when and how that disclosure was provided to me. I am sharing my experience because other Georgia's Own members should check their accounts. If you use savings as backup for your checking account, look through your transaction history for entries labeled "Overdraft Protection Fee." Also review the alert settings in your online banking and make sure you understand what fees can be charged when money is automatically transferred between your accounts. I wish someone had told me to look for this sooner. I am asking Georgia's Own to review my situation fairly and refund the disputed overdraft-protection transfer fees. I will update this review when I receive their written response. Please check your own account so you don't discover hundreds of dollars in fees after they have already accumulated.

Don't bank here they don't even know their policies…read more Our Club had just elected me as Treasurer/CFO and I need to change control of the checking account at Renasant over to myself. I called Renasant Bank and asked what documents they needed to change. Sherry McCallum (Branch Manager) indicated that a copy of the State Registration showing the change of officers and a copy of minutes of the meeting indicating the change of officers were needed along with my IDs. All information was provided. Now, Sherry is refusing to make the change until we hold a special meeting to specifically vote and record on whom to take off the bank account and whom to add. This is unacceptable.

Fantastic customer service and expertise, they helped us set up our finances as a newlywed couple…read moreand know us by name. It's nice for a local bank to recognize you!