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    Chase Bank

    3.2 (5 reviews)
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    Services - Chase Bank

    Personal banking

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    Naperville Bank & Trust

    Naperville Bank & Trust

    (2 reviews)

    My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

    With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

    Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

    Chase Bank

    (15 reviews)

    I really like this branch. Now, as you walk in, there is someone to greet you and direct you as…read moreneeded. It is usually quiet and no wait for personal face-to-face service. The teller called me by name after checking my ID. Service was quick and I was in and out in about 5 minutes. Beware of the parking lot ~ it is covered in pot holes and the parking space lines are faded.

    I've been to 4 and I do mean "FOUR" Chase Bank locations near my home to try to straighten out my…read moreaccounts! This has been going on for at least 2-1/2 yrs. I don't have a car so I have to take my 69 yr old body and WALK to the locations, a minimum of 1 hr each way in Heavy rain, snow, heavy traffic areas, daylight and as darkness falls. After speaking with the "4th banking agent" in as many Chase locations nearest my home, I got no further ahead. FINALLY about a week ago I was determined that I was not going to come home until I get someone that knows what the heck he/she needs to do to straighten out my account! By the grace of God, I FINALLY FOUND THAT PERSON!!! UNBELIEVABLE !!!!! In more ways than ONE though, because the next day I received a NEW Chase card that was UPS overnighted to me! I was so excited... until I tried to use it and it didn't work! So off I walked the mile or more again back to the same Chase bank and of course they had just closed the Lobby! There's so much more I could write about my negative experiences I had with Chase but why continue to allow them to cause me this mental anguish & physical pain having to walk back there again?

    Chase Bank - banks - Updated May 2026

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