I'm about ready to visit my neighborhood Chase Bank, and I think I'm entitled to write a review because I know what's going to happen - and that is to receive excellent service, at least at this branch. I've been with a few banks previously and I always had problems. I've now been with Chase for many years, and 99% of the time, things go smoothly. I'm always greeted with a smile when I arrive and when I leave. The lines are usually very short. The tellers are always friendly. The customer service reps are usually knowlegeable and helpful. Having said this, everybody's experiences are different, but we have had small investments with the investment services division of the bank for years, and we have never made much even during a bull market. We do 100% better on our own. Still, overall, I'm very happy with this branch and rate it 5 stars. read more

Where do I start.....? Old fashioned style decor and no one cares? I walked in here 3 weeks ago with my daughter to get her a college checking and savings account. Slow service, got helped. Deposit some money into her account and within the next 2 weeks, chase closed her account and send her balance back as a refund check because they couldn't "verify" the two checks I deposited into her account. This is after hours of phone calls from various reps with all different kind of stories. Finally we received the chase refund check so we came back to the branch to open up an account again. We walked in, everyone saw us but no one greeted us, we just stood in the middle of the lobby for about 5 mins-7 mins then a man name Sam (I suppose he's the manager) came and asked if we needed help. We explained the situation to him and he promptly set us up with a rep. The rep was nice but he doesn't seem competent as he had to walk away a couple of times for whatever the reason. What prompted this review was that he actually tried to pass us off to another rep because he said the website wouldn't load. I kindly asked if he can try again or set us up with a different rep first so we don't have to repeat our story again. He sighed secretly, looking annoyed, said "of course" And guess what, it worked almost immediately. Anyways, although I don't blame the branch for Chase's ridiculous reasons of closing her brand new account. I do blame them for their lackluster services and their ability to make us feel unwelcome. I have many accounts with Chase, I really hope they step up and treat their customers better, even if opening up personal accounts doesn't count for their quota..... Update: the rep was slightly nicer at the end so he's earned the extra star. read more

This branch has really nice workers. It's a little out of the way for me but i rather come here than the chase near my house. I usually get my stuffs notarized here for free. read more

This is the worst branch ever. I had a scheduled call with a Joseph Y. Lee today at 1pm for banking services and it's already 2pm. I called the branch myself 5x's, emailed him directly, and nothing. No phone call, no update as to why, nothing. I almost regret switching over from citi bank to chase just because of this. I am thinking of switching back to citi bank just because of this. I never had issues like this before. Chase, if you are reading, you need to wake up and work on your scheduling with your customers. Just horrible read more

Why do some of the girls use the electronic counter for one bill? I'm in a rush! I actually forgot my wallet at home and had to pay for the cab. The cab was going to take me back to Manhattan if I didn't pay him. (I had already made two stops so he was pissed) I ran in here early in the morning, and begged for $100, but I had no I.D. or my debit card. The woman I usually go to during the week recognized me and told the teller; "Give her what she needs, I know her. " The teller then asked me to write my social, my two last known transactions, and my full name and address. When everything checked out, she asked me how I would like it? I said a $100 bill is fine, she put it through the counter and then put it towards the light to look at it. Um, shouldn't you know if its real BEFORE you get it in your drawer? I thanked her about a dozen times and left. I was shocked and ever so grateful that the rep at Chase bank did that for me. So for that, I will never forget her name. . . . . um....damn, I can't remember her name. Crap. :/ read more

Typical Chase Bank, located right by the Bayside LIRR stop. They get minus 1 star for having a non-functioning ATM at 6:00 PM on a Summer Friday. Seriously, fix that. read more

REVIEW FOR JUSTIN KEESEY (Mortgage Banker): Justin delivered on all fronts when we worked with him during our apartment purchase -- professionalism, availability, knowledge and expertise, friendliness, helpfulness, patience... In fact he was the only one who stood out in terms of exemplary customer service from the entire team of players involved in the transaction. As newbie home buyers, we were navigating what for us were uncharted waters. He answered all our questions (even those that the brokers were unavailable or too cagey/evasive to answer), understood our concerns and anxiety, explained everything in meticulous detail (again better than the brokers who could have definitely done a much better job at it), provided if/then scenarios so we knew what to expect, and...most importantly...returned our calls! Make sure you seek him out to help with your mortgage needs. read more

Justin Keesey has the smarts and the advice of goodness.

Ugh... worst branch ever. Customer service is non-existent from employees other than the tellers. Finding a new branch to do more business with! read more

I had such a great experience at this Chase Bank location, not near my home but located near one of my customers as I was on the road. I stopped in to discuss a letter I received about Chase closing one of my under-utilized credit card accounts. I met with banker, Joanne Mazzeo, and she totally turned the negative into a positive! Joanne is extremely professional and knowledgable and gave me info to make the situation work in my favor. If you have an issue or need a banker, go see her! read more

Thank you to Justin Keesey for exceptional service with my mortgage. He is patient, professional and very knowledgeable in his field. Chase provided the best rates out of all lenders by far. Overall, excellent experience, and would recommend highly. Also in the branch is Sam Rhu, who is equally as professional, helpful and kind. Good job Bayside Chase. read more

If you need a home mortgage or are thinking of refinancing run don't walk to see Justin Keesey at Chase! Professional, exceptionally knowledgeable about all things home lending, he takes the time to patiently explain each step in the process and is just a pleasure to deal with - you will not get this level of personal service and commitment from an online app! Can't recommend Justin and his team highly enough, would give more stars if I could. read more

Extremely unprofessional. They have 5 people who are supposed to be helping the customers and only 2 of them are working. Not to mention when they are done helping a customer, they waste time doing whatever and refuse to help another customer. People are waiting and they don't come out to help until they feel like it. Very unecessary and waste of time read more

I work at the Massage Envy on Bell Blvd and I came here to get change for my store. While I was inside it started to rain so I got stuck there since I would have had to walk blocks back to my job. One of the women who worked there (I wish I got her name) gave me an umbrella so I could get back to work. It was just extraordinary customer service and definitely made my day. Thank you very much for being so caring about your customers. read more

Want to buy anything, need money? I have used Justin Keesey 2 times before, and now all my family and friends go to him, straight shooter! supper knowledgable and proffesional he is the expert on all things banking! read more

need to take a nap? Come to this chase and wait for service. It takes so long you'd be able to sleep here. Waited 2 hours just to talk to someone. Another banker tells me that there will be another banker coming soon. What a load of bullsh*t... It's now 1:13 pm and a Saturday and you're telling me that there's going to be another banker to come in and work 30 minutes... Lying sack of crap. read more

If ya feel like sitting in your car for an hour at the drive-thru this is the place to be! Happens all the time! Service is the WORST at this particular bank... read more

This review is specifically for a mortgage. We recently purchased our first home and worked directly with Justin Keesey on our loan. If you are looking for a mortgage, go to Justin. He is fantastic. We were first time home buyers and I had many questions but he was always available and happy to help. He is very knowledgeable and will be up front with information. It was a pleasure working with him. read more