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Chase Bank

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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11 months ago

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7 years ago

Incompetent people, rude people and a manager that thinks it's funny if you're standing in line for no reason at all

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Ask the Community - Chase Bank

CoVantage Credit Union

CoVantage Credit Union

(11 reviews)

Lisa Schmalz at the Neenah branch does a wonderful job. Always attentive, very friendly, and ready…read moreto assist, never leaves me waiting. Great employee!

I was shocked and frustrated by Coverage Credit Union's new online banking policy. You can no…read morelonger access your online account at all unless you agree to go completely paperless. There is no option to keep paper statements and still log in online. I help my elderly parents manage their finances. They are not comfortable navigating websites on their own, but they do rely on paper statements each month to balance their accounts. At the same time, waiting a full month to see new deposits (like Social Security) makes it unnecessarily difficult to help them stay on top of their finances. When I went into the branch to check their account online, I was told the only way to proceed was to enroll in paperless statements. When I called to confirm, the call center flatly said yes -- if you don't go paperless, you lose online access entirely. Your only options are to call the call center with questions or wait for the paper statement to arrive. This policy feels outdated, inflexible, and completely unfriendly to seniors and caregivers. It should be our choice how we receive statements, not a requirement tied to basic account access. Do yourself a favor and go somewhere more modern and customer-focused. Chase, for example, allows both online access and paper statements with no issue. Much easier to work with. Very disappointed in Coverage Credit Union.

Chase Bank - banks - Updated May 2026

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