Stopped by to use the drive thru ATM. Two cars were ahead. Didn't wait long. The bank itself did not seem busy and looking around the parking lot it was fairly clean. read more

This is an older Chase location that is just off of Interstate 4 on Semoran Boulevard. It was a convenient location for me to stop and grab some cash from their ATM. I am a long-time customer of Chase. I was a customer of Washington Mutual when they were bought out by Chase and I have remained a loyal customer ever since. I have never had an issue with their customer service nor any other issues. In fact, I have always found them very helpful and accommodating. In my particular branch, everyone knows me by name. This goes a long way with me. It kind of gives you the small-town feel while maintaining a relationship with a global bank. I would definitely recommend this particular location and the bank overall. read more

Very dishonest bank and employees. In the past Chase bank was great up until 2020-21. The communication and staff knowledge are now very poor. My mom and I were denied several money rewards after transferring required funds in both bank accounts and investing accounts. The bank claimed each time, that we didn't qualify for not doing it the right way or having missed a date limit. The person who opened the accounts gave us the wrong date and hided the requirements info; even if that was missed the advisors should have called us to warn us. They are doing it on purpose to lure you in and play with your cash, even if it's for a while .. read more

Terrible management!!! Under staffed. Each time I stop by to get into my safety deposit box it takes at least 30 mins just to be helped! PNC has someone greet me as soon as I walk in! read more

I love this location. This is my home location so I use it the most. I do most my banking online which is great but when I'm in the area I like to stop in for a face to face transaction. After all it is my bank and I like to see how my bank is holding up. The lines are usually short and quick to move. I've never had to wait to long and usually in and out within 10 minutes. The staff is always friendly however it can be frustrating at times when talking to them and they are having a side bar conversation with another staff member. The drive through windows are quick and I've never gone where I had to wait in a line. So if your in a hurry do drive through. They have a 24 hr outside atm that is a drive up atm which I am also a fan of. Hate using atms where I have to stand at them. Just feel to vulnerable. All in all I think you will love this location and if your not a Chase member this is a great place to sign up as they will make you feel very welcomed and will remember your name each time you come in. That's a big plus. read more

Worst bank experience I have ever had. I went to get a cash advance with my online bank. I don't even have an account with Chase. They said transaction of TWENTY SEVEN HUNDRED dollars didn't go through on their end. However, it went through on my end as "pending". The money is gone. Since the transaction said "pending" the guy working there assured me the charge would go away in one business day. Three days go by and the charge is finalized and gone from my account for good. I called my online bank (My online bank is called "Simple": they're great by the way) and they told me that this Chase had my money and I had to dispute it. My bank also told me that the dispute would take a while and if I wanted to get my money back as soon as possible I should go to Chase and ask them to give me the money since they have it. I drove 40 minutes to the same Chase bank and they told me there was nothing they could do. I'm a very shy person and always polite to workers even when infuriating things happen like this. However, the manager didn't want to work with me at all, blew me off, and was very rude. She didn't seem to care that basically all of my money was gone out of my account and that Chase stole it. So, I wasn't able to get my car that day. My job involves driving so I wasn't able to work. Chase not only cost me $2700, but hundreds that I would have made working and money in gas for driving there for no reason so that they could basically tell me to f off. I still don't have my money! read more

Beware! The new walk up ATM machine ate my checks and zero'd out my deposit by recording the deposit twice and then debiting it twice instead of once. I was on the phone with Claims and passed to three different people over the course of two hours and still have to wait for up to 48 hours to get my money back to pay my bills. Thank God I kept my receipt! read more

I use to like this location for a certain banker which moved or no longer works there. I gave my cash to the teller to deposit and asked for a balance and deposit slip. when looking at it my $2000 wasnt on it not even on hold. So I asked her were my money just went and she said you need to come inside. The clerk deposited my $2000 in another persons account and there $250 cash into my account. Yes, I freaked out...any normal person would when the banker told me I need to file this issue and they need to now contact the other person and this can all take drum roll please 10-15 days and now my account is locked until then and Ive never had an issue.. If the teller would have stopped talking to her co-worker and paid attention this wouldnt have happened. read more

While I have been inside a handful of times, I primarily use this Chase Bank out the wrong location for the drive-through window to deposit cash. The entrance to be a little confusing as you need to enter and make an immediate left before the publix parking lot area. There are three or four drive-up windows, that always seem to be moving fairly quickly and I've never had to wait more than a couple of minutes. There is also an ATM to the right of the drive-up windows. The building is a little older but still provide adequate parking if you need to bank inside. In short, I would recommend using this chase bank location for its convenience and quickness to deposit checks/cash or making a small withdrawal. read more

This was my local bank, will be looking for a new bank. Have been with chase for over 5 years, never a bank charge and out of the blue with no change in my accounts and last month a $12 bank charge. Went in to ask and waited 30 minutes and still no one available. This was the second time I waited over 30 minutes. What happened to customer service? If I am paying that service charge I expect service. Well, on to find another new bank. Stay away read more

I frequent this location and the drive thru is always extremely slow. Even with no cars ahead from the time I put my withdawl/deposit slip through the window it takes at least 15-20 mins before the transaction is over. Something so simple should not take so long with no one ahead of you or waiting and it is every time I come here. Would not recommend this branch. read more