Ok gang..here's the skinny. I tried to apply for the new sapphire reserve card. Credit score over 800, plenty of income.....but hey wouldn't approve me for the sign up bonus of 120,000 points because I had a Chase Sapphire Preferred card that I cancelled in 2021 and had received a bonus. All of the people on google said it was card specific...which means if you haven't had the reserve card before, you'd be eligible. WRONG! If you have had the preferred Sapphire card in your lifetime and received a bonus.....You are not eligible for the Sapphire Reward. Huge bummer! read more

Was going to spa and needed some single bills so I went through this drive in. It's a very unusual spot for the bank which is a tiny corner near 434. I actually missed the entrance for the drive thru and had to make a circle back to it. I quickly got my $20 broken down into singles and was on my way. read more

A drab day (for me and for her I'm sure) was brightened by an enthusiastic teller announcing "You and I have the same last name!" Apparently, as ethnic Chinese transplant from Peru (or her parents were), this was a first for her. So we had a nice little chat about languages and customs before I got my money and ran (OK, it wasn't like THAT!) I'd actually gone in wanting to complain about the 3 times Chase charged me for using a non-Chase ATM ($2.50 each time), but after that, I saved the complaint for some poor sod in a call center later. But it's true, and you should know if you didn't - IF you have the audacity to use a non-Chase ATM to even make an INQUIRY into your Chase account, Chase will charge you, but there'd be no warning from the ATM you're using. They were good enough to extend me this one-time courtesy of a refund, but that's one reason I'm writing this review! read more

Came in today and was assisted by Joelle. She was extremely rude when I didn't know the exact amount of ones I needed to deposit, even though she has access to a money counter right in front of her. I received multiple eyerolls and shaking her head at me. She was also disrespectful to my coworker who was depositing the money as well. Why would a banker not count money before it's deposited? Isn't that the whole point of a bank teller. Sorry for asking you to do your job. read more

1) This Bank has a ZERO tolerance for cash deposits through the Drive Thru Tellers. Even with a personalized deposit slip and only a $20 cash deposit, they want to see Govt Issued Photo ID. Thank you for making me feel like a drug dealer or money launderer! 2) This bank FROZE my account with a 4-figure balance because I was using my Debit Card out-of-state and hadn't called them first. Thank goodness I had a debit card with TD Bank, otherwise I would have been washing dishes! That did it, I closed my account and I'm gone! read more

I've been banking at the Longwood branch for years and always received extremely excellent customer service, until today. Confused with how i should write out my transaction slips, I asked my teller for assistantance. At which time I experience the worst customer service from an employee who wasn't even my transaction teller. He was the greeter/customer service person who first didnt greet me upon entering the bank, and secondly went behind the counter as if to oversee the teller handling my transaction asking her did she ID me (after i used my acct pin to access my acct) then watched her process my transaction. When I asked HER my questions he rudely attempted to answer my question, then walked away from behind the counter to loudly talk to desk clerk about my transaction confusion. Being that i was the only customer in the bank at the time his actions, tone, and overall demeanor left me feeling "profiled" in my neighborhood bank branch. Extremely upset by the lack of service received, i didn't get his name however he's a middle age male with a heavy European accent. Neverless i won't be back to this branch. read more

We went in 5pm (the lobby closes at 6pm) and needed to put something into a trust account. We sat for about 20 minutes and a male came over and in a very curt way asked us what we needed and we told him. I could tell he was a lot more interested in going home because his attitude was that he did not want to take the time to help us, by sighing and looking up at the ceiling. He could have told us that he may be with his client for awhile and it would be better to come back when there was more time, but said he would be with us in awhile. In the meantime, another gentleman walked in and also took a seat to wait for some assistance. About a half hour later the female who must have been the acting manager came over and said she was very sorry but the bank was closing at 6 and they wouldn't be able to handle our business today. I could feel myself becoming a little angry because by this time we had been waiting patiently for about an hour. She kept apologizing and said she accepted full responsibility and asked if we wanted to make an appointment. She informed me she had children to get home to and that the male worker couldn't be there alone. First I didn't ask her to have children. Now I was angry. I told her to stop telling me how sorry she was because she couldn't care less and wanted us out of there asap. I told her my time is as important as hers and I just wasted an hour of my afternoon waiting. She wanted to argue with me over who's situation at home was more important and that didn't help. In fact it was extremely unprofessional. I am tired of people telling me how sorry they are without meaning a word of it. They are sorry because it is part of their script, but in reality they absolutely are not. I asked her why she couldn't have come back a half hour earlier to give us a heads up, and she had an excuse that she was on the phone with some repair people. It would have taken her five minutes to explain that it didn't look like anyone was going to be able to get to the three of us at that time, but no, she came by at close to 6pm closing time to let us know. I told her next time this happens if she cares about her clients she should assess how busy they are an hour before they close, and walk over and see if anyone is waiting. She should then explain the situation, not wait until we all have spent our whole afternoon waiting there only to be told to come back another day. How unprofessional. You could tell by the expressions on these people that they were not happy having to work until 6pm and were not about to stay a minute later. My question is why are you working there then? If this bank can't handle their workload better than that then they need to hire more people or close earlier so their employees won't have to stress themselves by working until 6pm. read more